U***E
5.3
/10
Reviewed 5 day(s) ago
Delayed check-in. Upon entering the room, I had to call reception immediately as there was hair all over the bathroom floor and shower, no towels had been provided, and there were cockroaches everywhere. To make matters worse, the fridge was not working.
Unfortunately, I would not recommend this hotel. If you have no other options, then all I can say is good luck! 😄
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Accommodation's Reply
19 Aug 2026
Dear Mr/Ms. U***e,
Thank you for taking the time to share your feedback regarding your recent stay at Aryaduta Suites Semanggi. We sincerely apologize for the inconveniences you experienced during your visit, as this does not reflect the high standards of service and cleanliness we strive to maintain for our guests.
We are particularly concerned to hear about the condition of your room upon arrival. Please know that your comments regarding the cleanliness and maintenance issues have been escalated to our management team for immediate review. We take such matters seriously and are committed to ensuring that our facilities, including the Porta Venezia restaurant, swimming pool, gym, sauna, and tennis court, are kept to the highest standards for all our guests.
We appreciate your feedback as it helps us improve our services. Should you consider staying with us again in the future, we would welcome the opportunity to provide you with a much more pleasant experience. Please feel free to reach out directly to our guest services team, and we will do our utmost to ensure your next visit is exceptional.
Warm regards,
Ricky Rionaldo
Front Office Manager



