8.5
Very Good
From 3,392 reviews
Provided by travellers on
Cleanliness

8.6

Room Comfort

8.6

Meal

8.4

Location

8.4

Service and Facilites

8.6

People often mention about Maxwell Hotel Jakarta
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Distance to City Center (1)
Accessibility (1)
Staff Friendliness (1)
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Traveller Reviews Maxwell Hotel Jakarta

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Customer reviews
y***a
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Staycation
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6.4
/10
Reviewed 71 week(s) ago
Staffs are friendly but there are no non smoking room.
1 people find it helpful
Sinta
icon-origin-TRAVELOKA
8.7
/10
Reviewed 91 week(s) ago
For Jakarta, prices and rooms are appropriate. It's just that the room smells, cleanliness is lacking. The AC is not cold. The staff are all friendly. Thanks.
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1 people find it helpful
Rachmad A. I.
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8.8
/10
Reviewed 95 week(s) ago
AC nya kurang dingin, mana bunyi AC nya kenceng banget, sayangnya gak ada breakfast, tapi harganya emng terjangkau si, dan lainnya juga udah cukup baik, semoga bisa ditingkatkan lagi ya. Thanks Maxwell Hotel Jakarta.
2 people find it helpful
Devi L.
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6.1
/10
Reviewed 102 week(s) ago
The hotel has cockroaches, asked for a non-smoking room but had a smoking room, dirty sheets, lots of hair like it wasn't cleaned by the cleaning service, the quality should be improved, we didn't end up staying at this hotel, even though the security staff and receptionist were friendly. Thank you.
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1 people find it helpful
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Bintang N. H.
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9.7
/10
Reviewed 103 week(s) ago
Quality friendly price ⭐. Next stay here again, thank you.
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1 people find it helpful
Abdul Hamid
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8.4
/10
Reviewed 108 week(s) ago
Room no 510 floor. 5 beside the horror elevator.
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Arashel
icon-origin-TRAVELOKA
5.1
/10
Reviewed 108 week(s) ago
2 stays given the same room #303. But the second time I stayed, the linen was very dirty, it was okay to ask for a change even though I didn't have HK to change myself. Check in at 12 pm reception no one, ask the valet and security people try to find but don't know where. Wait and finally the reception appears. Asked for a late check out at 1 am told to pay 50,000 haha, that's really it, really bad luck staying the second time.
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2 people find it helpful
Accommodation's Reply
04 Jul 2023
Ok madam, I'm sorry, sorry for the inconvenience, we have followed up with the housekeeping and laundry to make it even cleaner in all processes. We have warned Reception's children to always be on standby.
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Muchlis S.
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9.4
/10
Reviewed 109 week(s) ago
This is a TOP place, easy check-in, at a fairly affordable price. The room is spacious, the air conditioner is cold, the bathroom is correct. Next stop here again. Keep up the quality.
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1 people find it helpful
Muhamad A.
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6.3
/10
Reviewed 109 week(s) ago
Actually the hotel has good service too, only minus the dirty spring bed, the blanket also has stains like that.
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3 people find it helpful
Robby S.
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9.7
/10
Reviewed 110 week(s) ago
9/10 Hotels 9/10. 9/10 room 9/10. 9/10 hotels 9/10. Hotel parking 7.5/10.
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2 people find it helpful
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DIAN S. H.
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9.7
/10
Reviewed 110 week(s) ago
Walau terlihat sepele. Tapi lift yang aman dan bersih harus jadi prioritas.
1 people find it helpful
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DIAN S. H.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 110 week(s) ago
Hening belajar untuk menginap di kala Diklat BJKW di Jakarta.
2 people find it helpful
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Ester S.
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9.1
/10
Reviewed 112 week(s) ago
One of the hidden gems of this hotel. Rate of 300 thousand to get a room that is clean, neat, and has a bathtub! Uwow so 🤩. Very, very satisfying service. 💕.
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+4
2 people find it helpful
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Teguh D.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 113 week(s) ago
Nice room with bathtub. Need replace for bath towel.
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Yenii y.
icon-origin-TRAVELOKA
8.8
/10
Reviewed 114 week(s) ago
Kamarnya bagus luas & ada bathtub nya juga. Tapi saya tetap mau kasih saran untuk kamar 517. 1. Pembuangan air di lantai mampet, airnya menggenang. 2. Tutup bathtub ga bisa rapet jadi saya akalin pake bubble wrap biar bisa penuh airnya. 3. WC harus sering disikat soalnya banyak lumut bening. 4. Colokan sebelah kaca kamar mandi tidak berfungsi
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1 people find it helpful
Yayan G.
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8.5
/10
Reviewed 116 week(s) ago
The room is spacious, comfortable, WIFI is a bit slow.
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2 people find it helpful
Dika
icon-origin-TRAVELOKA
9.4
/10
Reviewed 116 week(s) ago
"Tidak seburuk seperti apa yang rating-rating rendah katakan". Staffnya ramah, kamar luas, harga segini dapet bathub, kulkas, lemari banyak hangernya, pokoknya saya dibuat nyaman lah. Memang, ada beberapa catatan yang seharusnya lebih diperhatikan. Pertama saya memasuki kamar, AC dalam kondisi mati. Saya langsung mengerti bahwa kamar ini termasuk smoking room, agak terasa kurang nyaman untuk menghirup nafas dalam-dalam, secara di kamar tersebut juga disediakan asbak. Padahal, saya merasa sudah memesan yang non-smoking room. Tetapi, jalan keluar dari masalah ini bisa saya tuntaskan dengan cara saya nyalakan AC dengan suhu paling rendah, saya semprotkan parfum ke bagian-bagian tertentu ruangan, lalu saya pergi keluar hotel untuk jalan-jalan sebentar sembari mencari makanan. Bau makanan juga membantu untuk menghilangkan hawa 'pengap ruangan merokok' tadi. Intinya, AC harus selalu nyala dari awal masuk kamar maupun ketika berpergian (kecuali ketika mau check out). Lalu, saya menemukan 1 ekor kecoa kecil di kamar mandi, berjalan di dinding dari bolongan di langit-langit kamar mandi. Segera saya basmi dan setelah itu tidak lagi saya kedapatan melihat hewan apapun. Yang terakhir, selimut kasurnya bersih, bantalnya juga, tetapi sudah lusuh atau warna putihnya sudah menguning, semoga ke depannya bisa diperhatikan lebih detail lagi terkait masalah-masalah di atas. Selebihnya dari itu, puas-puas aja kok.
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3 people find it helpful
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Sarah S. F. I.
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10.0
/10
Reviewed 118 week(s) ago
Satisfying from all aspects. All rooms are equipped with a bathtub.
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4 people find it helpful
Jan H. S.
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9.7
/10
Reviewed 123 week(s) ago
Bersih kok, walau hotel lama. Enak, gak berisik suara kereta. Cuma sabunnya hanya ada di atas bathtub ya. Jadi pas cuci tangan mesti nyamping dulu. Selebihnya bersih. Itu yang penting. Tapi tengah malam kok tiba-tiba bau asap rokok ya. Mungkin karena dikasih smoking room. Jadi tengah malam ada pengap gitu. Lain kali kalau bisa pesen non smoking room
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3 people find it helpful
Maria Y. P. K.
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9.7
/10
Reviewed 124 week(s) ago
Nice hotel, good service, price. Affordable, breakfast doesn't have much variety but tastes good, near the big mango station.
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2 people find it helpful
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