Slow response to complaints, the room is not clean, there is dust in every corner of the room.

Relax and comfort. Strategic location and near to mall. Value for money.

More maintain existing comfort.

The location is excellent, right in the city center. The surrounding area is also pleasant. Check-in was smooth. The comfort of the room, breakfast, and hotel amenities were all satisfactory.

The room was spacious, the bed comfortable, but the AC in the main room wasn't cooling. Other amenities were fine. The breakfast menu was also suitable and everything was perfect.

Everything was great, check-out went smoothly, our room was comfortable, and breakfast, thank God, was delicious and varied. The staff were also excellent, helpful and humble.

Our stay was quite comfortable and pleasant. We'll stay here again next time.

So far so good to stay here, but the variety of breakfast needs to improve.

The employees are so friendly and helpful, will come again in September.

Overall, it was good, and this was my umpteenth stay at Grand City Hall. Everything was excellent.

The Wi-Fi could probably be improved

Nice, clean, complete facilities.

The hotel is very nice and the food is all delicious.

The room is clean, comfortable, suitable for a family staycation.

This is my second stay here. The experience is always satisfying. From the room to the breakfast, everything was perfect.

The service was good, the rooms were clean, and all the facilities worked well. The breakfast was also satisfying.

All the services offered are good, the staff are friendly, and it's a highly recommended place for a staycation with the family.

The Wi-Fi connection is not good, maybe it can be improved.

One of the reasons we always choose this hotel is its Lontong Medan. The kids absolutely love it. Furthermore, the location is excellent, making it easy to get to the mall and everywhere else, including being very close to the jogging track at Medan's Merdeka Square. The kids also love the swimming pool.

This hotel is luxurious and very clean, with wonderful and friendly staff. First impressions were great! The facilities are great. There's a pool, but it's mostly geared towards kids and young families (which is fine). There are plenty of family-friendly activities, which is great. There's a pretty good gym to use. The sheets and towels are clean, and there's a TV and good WiFi. The breakfast menu is also excellent.