Overall Ratings & Reviews Aston Jayapura Hotel & Convention Center
Explore Aston Jayapura Hotel & Convention Center
Traveloka (1,021)
Other sources (5)
8.5
Very Good
From 1,021 reviews
Provided by travellers on
Cleanliness
8.7
Room Comfort
8.6
Meal
8.6
Location
8.8
Service and Facilites
8.7
People often mention about Aston Jayapura Hotel & Convention Center
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Staff Friendliness (31)
Bedroom (30)
Distance to City Center (29)
Check-in/out Time (26)
Ambiance (25)
Accessibility (24)
Wifi (24)
Bathroom (24)
Hotel Area (24)
Activity Option (22)
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Traveller Reviews Aston Jayapura Hotel & Convention Center
Number of reviews per page
20
40
Customer reviews
A***y
Leisure
10.0
/10
Reviewed 6 day(s) ago
This is my favorite hotel... There's a pool for the kids to enjoy, and the food is delicious and varied. My favorite is the black pepper beef, wow, it's awesome, hehe. They should also have a small playground for the kids so they don't get bored in their rooms playing on their phones.
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Fajar N.
8.5
/10
Reviewed 2 week(s) ago
The swimming pool water smells too much of chlorine, that's all
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Mita W. O.
Business
8.2
/10
Reviewed 3 week(s) ago
The hotel staff was very friendly upon check-in.
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1 people find it helpful
Accommodation's Reply
04 Aug 2025
Dear Ms. Mita, Thank you for giving us an 8.2 rating on Traveloka. We appreciate your positive feedback and are happy to hear that you had a wonderful experience with us. We look forward to welcoming you back soon. Best regards, Terry Rumkabu, Assistant Front Office Manager
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M***c
5.4
/10
Reviewed 4 week(s) ago
Destroyed and dirty. Destroyed and dirty.
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Accommodation's Reply
04 Aug 2025
Dear Sir/Madam, Thank you for your feedback. We apologize for any dissatisfaction regarding the cleanliness of your room during your stay. We will immediately follow up with the housekeeping team to ensure better cleanliness standards in the future. We greatly appreciate your feedback so that we can continue to improve our service. We hope your next visit will be an even better experience. Thank you for your understanding. Best regards, Terry Rumkabu, Assistant Front Office Manager
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M***r
10.0
/10
Reviewed 4 week(s) ago
Parking area that needs to be expanded
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Accommodation's Reply
04 Aug 2025
Dear Sir/Madam, Thank you for your 10-star rating on Traveloka. Thank you also for your feedback regarding the limited parking space. We will discuss this with management for further action. We look forward to welcoming you back soon. Best regards, Terry Rumkabu, Assistant Front Office Manager
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Ai
Anggi i. g.
Leisure
10.0
/10
Reviewed 5 week(s) ago
Customer service is very friendly, there is a swimming pool, close to the city center and malls.
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Accommodation's Reply
04 Aug 2025
Dear Ms. Anggi, Thank you for giving us a 10-star rating on Traveloka. We appreciate your positive feedback and are delighted to hear that you had a wonderful experience with us. We look forward to welcoming you back soon. Best regards, Terry Rumkabu, Assistant Front Office Manager
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ed
endah d.
10.0
/10
Reviewed 6 week(s) ago
This is my second time staying at Aston Hotel... Why I chose Aston Hotel is because the breakfast has many choices. Good luck Aston Hotel, hopefully there will be more promotions.
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Accommodation's Reply
09 Jul 2025
Dear Ms. Endah, Thank you for your wonderful review. We are glad you enjoyed your experience; our staff would love to read your review. We place a high value on customer experience and satisfaction, and your review confirms the hard work we put in every day. Thank you for your kind review and we look forward to seeing you again. Sincerely, Terry Rumkabu. Assistant Front Office Manager.
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I
IRMAWATI
9.7
/10
Reviewed 6 week(s) ago
comfortable, clean, lots of food choices, strategic location
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Accommodation's Reply
09 Jul 2025
Dear Ms. Irmawati, Thank you for your wonderful review. We're glad you enjoyed your experience; our staff will be delighted to read your feedback. We prioritize customer experience and satisfaction, and your review confirms the hard work we put in every day. Thank you for your kind review, and we look forward to seeing you again. Sincerely, Terry Rumkabu, Assistant Front Office Manager.
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f***l
Staycation
10.0
/10
Reviewed 6 week(s) ago
Amazing, the hotel is comfortable and complete with facilities
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Accommodation's Reply
09 Jul 2025
Dear Sir/Madam, Thank you for your wonderful review. We're glad you enjoyed your experience; our staff will be delighted to read your feedback. We prioritize customer experience and satisfaction, and your review confirms the hard work we put in every day. Thank you for your kind review, and we look forward to seeing you again. Sincerely, Terry Rumkabu, Assistant Front Office Manager
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S***I
Leisure
10.0
/10
Reviewed 6 week(s) ago
very comfortable and makes you feel at home
the staff is friendly, the food is delicious
the service is fast and very satisfying
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Accommodation's Reply
09 Jul 2025
Dear Sir/Madam, Thank you for your wonderful review. We're glad you enjoyed your experience; our staff will be delighted to read your feedback. We prioritize customer experience and satisfaction, and your review confirms the hard work we put in every day. Thank you for your kind review, and we look forward to seeing you again. Sincerely, Terry Rumkabu, Assistant Front Office Manager
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NA
Niki A. M.
10.0
/10
Reviewed 8 week(s) ago
Hotel with excellent service.
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Accommodation's Reply
04 Aug 2025
Dear Mr. Niki, Thank you for giving us a 10. We appreciate your positive feedback and are happy to hear that you had a wonderful experience with us. We look forward to welcoming you back soon. Best regards, Terry Rumkabu, Assistant Front Office Manager
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R***y
Staycation
10.0
/10
Reviewed 9 week(s) ago
Excellent and great service provided, safe and reliable.
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Accommodation's Reply
04 Aug 2025
Dear Sir/Madam, Thank you for giving us a 10. We appreciate your positive feedback and are happy to hear that you had a wonderful experience with us. We look forward to welcoming you back soon. Best regards, Terry Rumkabu, Assistant Front Office Manager
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D***a
Leisure
10.0
/10
Reviewed 12 week(s) ago
All staff are friendly, the hotel is clean and comfortable🙏
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1 people find it helpful
Accommodation's Reply
04 Aug 2025
Dear Sir/Madam, Thank you for giving us a 10. We appreciate your positive feedback and are happy to hear that you had a wonderful experience with us. We look forward to welcoming you back soon. Best regards, Terry Rumkabu, Assistant Front Office Manager
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H***a
Staycation
9.7
/10
Reviewed 13 week(s) ago
I really like staying here, if I want a staycation I will definitely stay at Aston, the pool is big and indoor, and the most important thing is that the room is quite soundproof, so we are not disturbed by visitors to the next room 🫰
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Accommodation's Reply
04 Aug 2025
Dear Sir/Madam, Thank you for giving us a 9.7 rating. We appreciate your positive feedback and are happy to hear that you had a wonderful experience with us. We look forward to welcoming you back soon. Best regards, Terry Rumkabu, Assistant Front Office Manager
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Dwi P.
Staycation
10.0
/10
Reviewed 13 week(s) ago
all are good
friendly and neat staff
security guards are skilled in serving in the parking lot
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2 people find it helpful
E***g
Staycation
10.0
/10
Reviewed 13 week(s) ago
The atmosphere is comfortable, cleanliness, security, all employees are friendly. The breakfast menu is varied, check-in time is flexible, and the indoor pool is comfortable.
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RM
Rany M.
10.0
/10
Reviewed 13 week(s) ago
Friendly service, good cleanliness, bright, delicious food.
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K***i
Business
10.0
/10
Reviewed 15 week(s) ago
Strategic location, friendly staff, clean, comfortable, smooth wifi, it's recommended.
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1 people find it helpful
Guest
Leisure
10.0
/10
Reviewed 15 week(s) ago
The hotel staff is friendly, all the facilities are comfortable, starting from the swimming pool, gym, sauna, basically it is very comfortable.
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R***y
Staycation
8.8
/10
Reviewed 16 week(s) ago
The room is clean, tidy, comfortable, the staff is friendly, the drinks are complete, for smoking rooms there is an ashtray, all the electronic devices are working but unfortunately there is no hair dryer and the room AC is not cold enough even though it has been set to the lowest temperature. But the rest is still good.
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2 people find it helpful
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