Overall Ratings & Reviews Hotel Lord Pierre

Staff and location

- This hotel is going through a huge refurbishment however this is not mentioned on Expedia. - They still have a huge amount of work to do so buyer beware. - The owners are greedy for not shutting this property whilst renovating because it is hugely disruptive. - No lift so be ready for 6 flights of stairs if you’re unlucky enough to be on the 4th fl. - Dock/pontoon/jetty is out of use as it is being rebuilt. Pool area is basic and needs renovation. - Rooms and all communal areas in need of a refurb. Our room door didn’t shut/lock properly and was a fear in it self to secure. The safe in our room was also out of order and one night we had to fix the toilet as it stopped flushing. - Breakfast was basic, not great variety if you are vegetarian or don’t eat pork or eggs! Make sure you mention before hand so that maybe they can cater for you. - Currently, the only positive thing going for this establishment is the great location!

The service guys very friendly! Cleaning lady super awesome! Hotel condition I’ll give 7/10 but I noticed they are remodeling the rooms, that’s a plus! You need to be very patient with the internet 4/10 for the internet. I will totally go back to this hotel Thank you for a great stay Lord Pierre! Paulina my favorite! Always had a smile for our family!!

No good customer service from the management and some of the staff, except for one of the front desk lady, Paulina, she was very nice. Adicional the elevator was not working, either the restroom at dinning area, no enough hot water, no enough towel service, no ice, no refrigerator, no hairdryer, no milk for breakfast, no enough shampoo-soap, one day no house keeping. Poor condition of the facilities in general.

I travel extensively and this place needs to be torn down and rebuilt. It's that bad. I don't think they could just fix things and make it look presentable. At first at check in the lady was awful. Tried charging me for the room I had already paid for on Expedia. After 30 minutes I finally got passed the front desk but had to wait until 3 to get in. I came back at 315 and had to wait another 30 minutes for the room. I got to my room and wifi didn't work so I packed all my stuff and moved to another room. The shower didn't work so I had to go to another room to shower and it was never fixed. I didn't even have hot water. Then there is the bed, they only give you a flat sheet to use. No blankets or comforters. I have never seen this ever. A thin sheet to use! I have a dog at home and so I stay at motel 6 sometimes when road tripping and this place makes a motel 6 seem like a Ritz Carlton. It was the most expensive of all the hotels I stayed in Colombia over the 35 days and this was awful. Lucky it does have a great location and the staff got nicer as my stay continued over the 4 days.

Right by the water and bar by the peer

We booked a trip 2-3 months in advance requesting handicap room, once we arrived there was no rooms available or anything for handicap individuals as advertised. The bathrooms had no functioning doors for privacy in the lobby hotel is a disaster and staff are useless for customer care. Beware of this scam, photos on website are false.

The Hotel was a good one prior to 2019"....no maintenance has ruined the place. Security issue , We were robbed of over 500$ by the cleaning crew. When we reported it was met with a Bad attitude and pass the buck on who was responsible. Most likely the Worst Hotel on the Island

I like everything the services is really good

We arrived extremely late so we missed out our first day of food and amenities, upon check out we had a lare flight, originally upon check in we were told that we could use all amenities and facility until we departed from the hotel. They refused to serve pur snacks and dinner and they made a big deal with pur drinks consumptions although we had paid for full board. I almost lost my flight as they lost the key for mthe toom that was holding my luggage. Service in general and facility was poor. Location was excellent

Would not stay again.

I stayed 4 nights in Oct 2023, the location is excellent but the property is very run down. They ran out of water twice, once while I was in the shower. The windows were dirty and don't close properly, the elevator does not work, there is no vent or window in the bathrooms, the doors use mechanical keys not cards, etc. My friend upgraded to a room with a balcony - there were 3 AC units on his balcony cranking out heat and noise. I'd guess the building is about 40 years old, and on its last legs before a major reno or demolition.

The hotel has an access to the sea where you can find lots of fish. Although a little dated, the facilities are very good. Excellent breakfast.

N/a

The location is amazing but the hotel is outdated. The food is horrible. The drinks are not really good. We experienced few issues during our stay. The toilet wasn’t flushing. There’s barely any hot water.

My family & I were very pleased with the staff at Hotel Lord Pierre! The hotel was well maintained, beautiful views. We were right in the center of everything!! Minor inconvenience, WiFi was slow, operating on 3G network. We walked in the downtown area, shopped without any worries. My family & I will return to Hotel Lord Pierre.

Location is ideal but it needs some attention and spruce up. Staff extremely nice and has a good restaurant. Just very old and price is too high.

Old and in need of renovation. Rooms are crowed with beds, bathrooms are in very bad shape! Rooms look clean but they are not well clean especially in bathrooms with pubic hair and pee spots around toilet! Food is very standard nothing special, too repetitive! The sea pool by hotel is dirty with plastic and other trash inside. In general location is the only positive feature of this hotel. Customer attention is just basic nothing special!

Very mixed impressions. Reserved 2 months in advance. 3 days prior to my trip the hotel's head office contact me from Bogota in Spanish that they couldn't charge my credit card and will cancel my reservation. There were no issues with the credit card. Going back and forth with Bogota in Spanish, finally they charge my card. I arrive to the hotel on the day of the check-in and I am being informed that there are NO rooms available. Beautiful, after and overnight flight even more so. They are happy to send me to a lower quality, nearby partner hotel, which I read many bad reviews about. I refuse. There is nothing they can do for me. I request to speak with the manager (Spanish - thank G'd I speak). Guess what: I have a room in 20 minutes. Wonderful, right? I get the noisiest room, overnight, I feel like I am trying to sleep in the middle of a dance floor of a night club. Manage to sleep with a pill and earplugs (I am a young man!) around 1:30am. Wake up by 6:30am due to street noise, traffic. The hotel is basic, clean, although lots of maintenance and upkeep needed. It is right on the water, which is a plus. I stayed at two hotels on this island. Both of them with major problems. Avoid this island if you wish to have a relaxed vacation with no stress and good sleep.

1. The location is perfect if you are looking for a mixture of beach, shopping and restaurants. 2. The hotel itself is undergoing construction near its lobby. The hotel has a pier, a small pool and direct access to the sea. 3. Double rooms are huge with 3 beds! Yes three. The condition are very runned down though. 4. It is expensive to what you"feel" at the hotel.