Must-go place if you are serous about onsen

温泉最高でした♨️ 朝夕で男湯女湯交代するので全部巡れるのも嬉しかったです！

Clean room, delicious food, great amenities, more affordable compared to other ryokans in Hakone

The hotel was incredibly comfortable, clean, and exactly as shown in the photos. After the hustle of Tokyo and Osaka, it was the perfect place to unwind. The room layout was thoughtful, spacious, and designed for real relaxation. The food was amazing: healthy, fresh, and beautifully prepared. The servers made a genuine effort to speak English, which was very much appreciated, and every staff member we met was warm and welcoming. The airport shuttle was a huge help, especially since the walk up to the hotel is uphill. There’s also a bus stop within about 10 minutes, though the incline varies depending on where you’re headed. Overall, I have nothing but praise. I’d happily stay here again.

Great place to relax and take in traditional Japanese food and onsens.

This was a great location to enjoy the Hakone region. The rooms have a beautiful view of the tree covered hills (really wonderful with the fall colors). The food was really good and all the various hot spring options were fun. Need to go more than one day to see it all. Definitely worth the trip.

Facility is impeccable and makes you feel you are in an authentic onset experience, even if like me you have never had one lol. Quiet and calm stay after Tokyo and Hakone Open Air Museum was just down the street which was an amazing experience as well. Shuttle to station after stay and some interesting drinks in lobby to sample.

Excellent! The hotel is beautiful. The staff are extremely welcoming and kind. Their service alone made the stay amazing. The room was very spacious and clean. My room had an open air bath on the balcony which was stunning. So nice to relax in the bath during the evening with a gorgeous view. The private onsen are pure bliss and so relaxing. I would definitely stay here again and highly recommend it for all travelers!

Beautiful hotel and grounds. Very peaceful setting. Excellent customer service. Our 4th floor room with hot tub was quiet and had a lovely view of the fall leaves.

Staff were very welcoming and helpful. The amenities were clean, and the hotpot dinner was great.

Wonderful private onsen in room

A beautiful stay and wonderful onsen- we opted for a private onsen thankfully as we were never able to get into one of the three private public onsens on site over the course of two days. Note that the area is stunning and very hilly- local restaurants etc close very early and/or have odd days they are open if you venture out.

Mizunoto was a highlight of our trip. The view and surrounds were beautiful, and the private bath attached to our room was incredibly relaxing.

All staff are very kind and friendly. Lots of free drinks, snacks, and ice candies next to all the bathtubs and lounge. Dinner and breakfast are beyond expectations. Great experience. Will definitely come back again.

Absolutely loved the onsens. Especially the larger one with the sauna and cold plunge. The free treats in the room, after onsen, and after dinner were such a special touch really enjoyed our stay.

Great staff, delicious meals, totally luxurious room with a private onsen and mountain view. The shuttle to the train was very convenient. I delayed my next trip to stay longer here. The next time I’m in Hakone, I’ll be back.

Lovely

The room was clean and the spa and private baths were lovely. I enjoyed my stay, but I was not happy about my first impression of the staff, just one person in particular that checked me in. She was not really friendly, had difficulty understanding that I was checking in and that my friend was there to help me because I don’t know any Japanese and it was my first time. I was uncomfortable to ask for help or questions from her. Upon checking out the following morning, I watched other guests get a better explanation for how to use the facilities, and that they could also rent a yukata. Other than this individual during my first night, the rest of the staff have been nice and friendly. Still, it could really take one person to ruin your day. I may return in the future, and I hope the customer service improves going forward for the next person staying at this ryokan. Thank you.

Great experience

A+ staff, very friendly. Love the private onsen in our room. Only thing missing is microwave and laundry machine. But it’s not a big deal. I would recommend this to everyone visiting Hakone.