The view from the balcony and the private onsen was amazing!

Hot baths amazing. We were in a Western-Japanese style room. Huge space and beautiful views of mountains from the room.

Superb facilities. So many onsen- they had three private ones and two shared ones that rotated between men and women each day so you got to try a different one. I was there in peak season and had no issues getting into any of them. The grounds were so relaxing and the rooms so zen. It was a two minute walk from the bus stop that links you to the place you can get shinkansen or do the hakone loop and two mins from a 7/11! I bought my food there rather than eating at the hotel. I had the single room with western bed and it was so comfy. Totally recommend this place for a relaxing stay in the mountains

I didn’t want to leave. We had a private bath on our balcony, the views were breathtaking and the food was great!

The room was very spacious and very nice onsen.

The staff was very friendly and very helpful. The onsen is lovely, clean and warm. It is an easy walk to the Hakone Open Air Museum which is fantastic. I would definitely stay again.

The rooms were very spacious and clean, alots of amenities- tea, coffee, yogurts, ice cream, complimentary snacks. The private baths were included in the hotel price. The evening meal was a great experience and delicious

We had such a lovely relaxing stay, perfect after a week of walking round Tokyo. Beautiful peaceful balcony with our own bath - and managed to visit the private onsen too. Staff were lovely - would definitely come here again!

The room was by far my favourite on the entire trip. It was comfortable and spacious and having access to sauna and baths on site was incredible. Wish I had stayed longer

Beautiful place to stay and kid friendly.

Our one night stay here was amazing and the location was great. The free robes and toiletries was a great touch. The rooms felt very Japanese and our balcony view was great to wake up too. As a travelling family of 7, the children absolutely loved the Hakone Open Air Musuem, which was a short walking distance away. The free shuttle bus service offered by the property to the train/bus station was really helpful too.

Excellent open air spas!

Perfect place to relax with beautiful views from the room’s balcony. They have a shuttle bus to and from the train station. Staff was very helpful. Food is very traditional and plentiful. We have enjoyed the private onsens.

Spa was lovely. Having an option for private onsen (not inside the room) was great. Property was clean and comfortable. We enjoyed regulated r access to non-alcoholic drinks. The eco clean option was smart for those of us who don’t want room cleaning during our stays. Walkable to bus and train, but high grade hills to climb on your way home, which were no problem for us. Breakfast was plentiful, traditional and elaborate.

The food was not good.

This is a hotel that has some of the qualities you would get at a proper ryokan. Japanese style rooms and architecture. Private baths on balcony was really nice. Both private and public onsens are available. Sauna, massages. They also have a restaurant and you can get a traditional kaiseki meal. The only thing I didn’t like was the staff encouraged us not to come saying they don’t serve vegetarian food and that’s it’s not available in Hakone. Hakone is not that small and there are probably more than a dozen places with veggie food. We had a great veggie curry walking distance from the hotel and many other meals. I wouldn’t keep that from making this your holiday destination. Hakone and this property are wonderful.

We loved our room, it was traditional but very spacious. Clean and onsen was amazing!

Smaller but nice and clean

The foods, rooms and staffs are excellent. Highly recommended. We will definitely back again. Many thanks.

I wish we booked more than one night. It was truly a relaxing experience that was unforgettable