Overall Ratings & Reviews Grand Mercure Lake Hamana Resort & Spa

Nice clean and warm, room, friendly staff. Lovely breakfast

The hotel is a bit old and could probably use a remodel. However the hotel is clean, has a nice onsen, and the customer service was very good. My kids also enjoyed the outdoor pool the resort has. I would stay again if I visited Hamamatsu again.

They server breakfast and lunch with no food options in-between. nothing at all the closest place to get food is a 7-11 that is quite a walk away. the pool is nice but shuts down frequently for no reason. they havea ping pong room but again it is only open fro a few hours after 3pm. therre is a lot of time with nothing do do with your kids which is not great.

Excellent food on site

Good for families land big room

Big, comfortable rooms, fantatic onsen, great breakfast., free happy hour, expensive dinners. Overall excellent

Breakfast buffet was excellent

Check-in was easy and staff was very friendly - was able to add another room for the night for our teen kids. There was a function on in one restaurant, and according to staff, all other restaurants were unavailable. There was very little within walking distance for us to eat. Staff offered to call a cab, but cab company had a long wait time. Breakfast buffet was very good with many options.

We made a mistake to stay here?, it was the only place around Hamamatsu that was available

The hotel is located by the lake offering splendid view. Dining option however is limited.

For a family of four the room was a bit small but it was nice having real beds! The breakfast buffet is an excellent variety with options that will fit a Western palate. Beautiful view of the harbor from the dining room.

Amazing time

The hotel is fairly large for the area, and I expected it to have a "bubble-economy," 90s-style, but to my surprise, the interior was very clean and nice. The hot spring was spacious and pleasant. The male massage staff was a bit cranky and my gf was disappointed at not being able to reserve any slot, however. Although we understand that ventilation is important given the current situation, the sound of outside air flowing into the room through the tiny gaps around the window was a bit annnoying. Overall, we very much enjoyed the stay.

Fantastic stay. This was a one nighter and well worth it. Great accommodations, service and facilities. Onsen was very nice, I particularly liked the outside bath. Restaurants were very nice, we had wine in the French one and dinner in the Japanese. Freinds met us in lobby and we enjoyed a very nice rea. Breakfast buffet was plentiful. Great stop, worth the price.

Old hotel with outdated facility, but the view is good.

The hotel is very nice, but it's in the middle of the countryside, so local facilities are a bit limited. I was attending a conference at the hotel so it didn't really matter to me. The upside is you can walk out into the car park and see hawks circling overhead. There are some interesting Shinto shrines and Buddhist temples within walking distance.

Hotel is way out in theiddle of no where. Rooms are dated and bathroom is tiny. Be prepared to pay a fee for the public baths even if you don't use it.

Great place for staying with family!!! Wide variety of food choices for breakfast.

Near Hamanako lake, 15 km from Hamamatsu city center. Onsen was great. Room was spacious. Breakfast was good.

お酒が好きなのでチェックイン直後から２３時まで飲み倒せるのは最高でした。 ただ夕食はビールがモルツで残念でした。メニュー豊富で良かったが、酒呑みが好むものは案外少なかった。朝食は、食材もメニューもドリンクも豊富で大変満足でした。 全体に調味料や漬物に至るまで地元のものを多種食べられて、満足でした。 お部屋も静かでゆったりしていて、ぐっすり眠れました。 お風呂はロイヤルホテル時代からあまり変わっておらず…少々古さを感じました。