The front desk staff from first to our last day were very helpful with our needs. When we requested for late clean-up from housekeeping, we were gladly accommodated with warmth. We were able to immediately check in because the process was very efficient. The hotel itself looks regal and very plush with all the gallery of paintings adorning hallways. The room amenities were mostly comfortable although a bit old (renovation is ongoing on our floor) and the bathroom/shower really needs a make-over but I am guessing it is next on the list of renovation. That is the only imperfection I observed at the hotel along with the paintings which had no labels so art enthusiasts like us can appreciate more the painting if it has some kind of description on the label. The location of the hotel is very well-placed in an area with different food choices/restaurant. It is near a plaza/shopping center and walking distance from the golden-domed mosque, park, promenade and city center. It is also accessible by bus though you still need to walk a little bit from the bus stop. For a fair price, we really appreciated the services, amenities and location that the hotel had for us.