Overall Ratings & Reviews Swiss Star California

To summarise my reasoning and experience - this is why I believe that a full refund is necessary :- * Room was not available on arrival (email indicated that it was) * Room had not been cleaned (and probably wouldn’t have in time unless we had arrived at 12:30pm and made contact re the missing key). * Cleaner took well over an hour to get this tiny single room clean. * Room looks (and is) absolutely nothing like the photos represented on Wotif - room is not an apartment, it is a single small room with a small bathroom attached. * Issues with room:- - it is filthy and potentially dangerous - there are obvious signs of toxic mold throughout the room and especially in the bathroom and around the kitchenette - The shower door is broken and hanging off - being glass this is serious - The toilet seat is hanging off, moves from side to side - There is a “decorative” piece of wood that is hanging off the wall and has nails exposed - There are external lights that cannot be turned off that light up the entire room all night - it is extremely dated And there were several attempts by people (or one person) to gain access into the room whilst we were in it (before I even made the complaint)

I chose this place for a specific reason, which was the distance from my friends staying in an apartment close by. So my only requirements were a good night sleep and cleanliness without breaking the bank since I was only for 30hrs in Zurich. The property matched all of them.

Turned up after check in and the room hadn’t been cleaned. Power went out within our first few hours of being there, contacted the helpline multiple times and they said they’d send out an electrician. They never did! Spent the whole trip with no way to charge phones in our room and no lights!

bed sheets cover was barely insufficient for two co sharers .

Poorly maintained Fan so broken and out of balance that it couldn’t be used Shower head hose broken and sprayed all over the bathroom Was advised routine maintenance was to occur during my stay, so I told them about these issues, but nothing happened Was advertised as daily maid service. Didn't happen The common area is filthy. If you a light sleeper, I suggest staying somewhere else. The trolly tram runs directly outside

the building , its old and dated but it is cheap and to be fair and the room was tidy / good location for what we required , parking was an issue tho

Fine for a short cheap stay. But otherwise - Black mould. No soap or dish soap to wash anything. The kettle and some appliances can’t be plugged in because they don’t supply adaptors. And a lottt of spiders.

The neighbourhood is really nice, easy to get on transport. What was a bit confusing when I got keycode when registered I thought it was the room code. I got an email the day before about mainfloor access code and didn’t know it was room code as well. So was a bit stressed when tried KeyCode and it didn’t work. Just randomly punched in main floor door code and it opened the room.

Only booked this because it was close to an event I was attending and was happy at the price. I was surprised by all the in-room amenities because I want looking for that. A person staying longer would have benefited from the kitchen, dining table and ironing board. I was impressed by the large bathroom including a whirl pool bath tub.

You have been warned : do not stay here is you don’t want your money to be stolen, stranger entering your room when you are naked, no toilet paper for the whole trip and climbing up 4 huge staircases with your big suitcase. I paid quite a lot for this property for 5 nights, and it has been the worst nightmare of my 2 months traveling through Europe. Its the worst property I ever stay in in my entire life. First, it is very far from city center. Second, they double charged you and acted stupid when you wanted your money back. Jerome who is a staff here ignored my request to have toilet papers for the whole trip and ignored my request to refund me for the double charge. My friend and I ended up rushing to groceries to buy toilet paper as the staff here can’t be contacted when you need them. Trash is not collected in the room, no change of towel, they said they don’t do that for anything less than 7 nights (we stayed 5 nights). Such a horror! do not stay here. Save yourself from nightmare like mine.

The studio was good but the bin in the kitchen was full of garbage (milk cartons, egg cartons, etc) and the wall at the side of the table was falling apart, the paint even got in my husband's jacket.

I liked that you have your own kitchen. I did not like that there is no lift .

No communication from owner to allow bags in room early! Bathroom was unclean and smelled like cigarettes, kitchen was extremely small and only had 1 pot and 1 pan, and the pan was in poor shape, room was unclean and dusty, very noisy at night!

The hotel has an automated check-in and check-out system. The staff sends you all information in advance - it is easy to find. The place is nothing special but clean and quiet, ideal to stay for a couple of nights. The hotel is close to a tram stop that takes you straight to the city center and train station.

Strange habitants - Alcoholic, Marihuana etc.

Very pleasant house with nice receptionist. Self check in and reservation was easy.location is excellent. Very pleased and will return.

Pros: Good location. Had line of sight with fireworks during Zurifest. Mostly clean. Cons: Ridiculously small bathroom. Shower head is not ideal. Slanted roof above bed and bathroom. Unintuitive check in hidden behind garage. Very hot in the summer. No AC.

Details are not updated properly in website. Booked the property as a Hotel. But it's a business apartment.

The place is like small apartments. Rooms have Balcony, fridge, kitchen, private bathroom. Pretty good overall

My stay was quiet and comfortable, with help from an accommodating staff. The room came as advertised—simple and with basic necessities for a short stay. There is a great restaurant on the ground level, which is a plus.