I stayed at the Grand Inna Tunjungan Surabaya and overall had a pleasant experience, especially in terms of location and service. One of the hotel's key strengths is its strategic location in the heart of Surabaya, right next to Tunjungan Plaza and surrounded by a wide selection of cafes and eateries. This is certainly a major plus for guests looking to enjoy the city center with easy access. From the moment I arrived, the staff was friendly and welcoming, and guests even received a welcome drink upon check-in, a small but pleasant touch. The room rates were also reasonable considering the location and amenities. The rooms were quite spacious, equipped with soft and comfortable mattresses, and fast Wi-Fi, making them a great place to relax and work. The dining experience at this hotel was also quite satisfying. Breakfast offered a wide selection of Indonesian dishes as well as several international options, and overall, everything was delicious. I also tried some of the room service dishes, including fried rice, fish and chips, and spaghetti carbonara, and all were delicious. As for the pizza, the toppings and overall taste were quite good, although the dough felt a bit dry. In terms of price, the room service rates are still considered reasonable for a hotel of this class. However, there are several aspects that I feel require more attention. Rooms facing the main road are less soundproof, so the sound of vehicles from outside can be heard quite clearly inside the room and can disrupt sleep, especially for guests who are sensitive to noise. Furthermore, the availability of hot water is inconsistent. During my stay, hot water was only available at certain times. Even in the morning, I had to wait about five minutes for the water to heat up. In the bathroom, a curtain separating the shower and the shower curtain was not available.

The facilities were quite comfortable, but because the room had a street view, there was a bit of noise from passing vehicles 24/7, and there were also sounds like someone was making repairs (drilling) at night. Overall, the room was quite good and clean.

It's so noisy, you can hear the sound of vehicles until 12:00 AM. Can't sleep.

Check-in and check-out were fast, the staff were friendly, the room was clean, and the amenities were complete. Unfortunately, the room didn't have the best view. It's just a short walk to Tunjungan, Apsari Park, and the town square. I didn't book the room with breakfast, so I don't know what the hotel offers.

I stayed here while visiting Surabaya. The location is strategically located near the Tunjungan Plaza mall. Upon check-in, I was greeted by friendly staff, and the hotel's atmosphere was comfortable and clean. The rooms were also clean with a quaint feel. Breakfast was varied and quite tasty.

The hotel is strategically located, the hotel staff are friendly, thank you.

While the hotel's ambiance and location were pleasant, I was a little disappointed that things didn't go as planned. I'd booked a smoking room, but it wasn't offered because the smoking rooms were already occupied. Furthermore, check-in was still pending, even though I arrived in the afternoon. Breakfast was also running low, even though we had breakfast around 9:00...

spacious, city center location, large parking lot too

Feel at home and want to stay again later

Comfortable and homey, the staff are friendly

Housekeeping was quick to respond. A refrigerator that wasn't cooling enough was immediately replaced.

The room is spacious & in the city center, close to Tunjungan Plaza Surabaya.

Good service, clean rooms, delicious food.

The staff is friendly. The security guards are friendly and quick. Although there's no basement parking, it's still safe on rainy days with the security guards helping you park your car.

Good and satisfied and comfortable and hospitality

Subscribe.... Always greeted with a smile 😊 and friendliness.

Close to the main road in Tunjungan, it's a convenient walk to find food or just a place to hang out for coffee in the evening. The service is comfortable and friendly.

It was really impressive staying here with my husband, comfortable, all the staff were friendly, I was given a surprise by the staff because it was my B-day, clean, delicious food, the downside is that it is too noisy at night, the sound of motorbikes racing can still be heard in the room, but honestly this hotel is very comfortable. Please improve it to be more soundproof, Sis, it is close to Tunjungan Plaza mall or Jalan Tunjungan, just walk there. Don't hesitate to stay here, because it is super recommended, the welcome drink is really delicious wedang uwuh. I had time to take a photo with some of the staff and it became a moment that I will never forget, continue to be successful Grand Inna❤️ God bless you🫶🏻❤️

Top for everything, comfort, cleanliness, and hospitality, and the menu is all okay.

Very good experience staying here