Stayed here for 2 nights towards the end of our North Island tour. Check in was smooth. Both Norm and his wife are genuinely nice people and very warm, welcoming and helpful. Unfortunately, we had one of the two rooms that don't have a view (totally our choice tho). We were informed that the internet had been down for a couple of weeks - not just at the hotel but many other hotels in the area. Our room (pool view) was spacious but was definitely showing some age. The carpet is old and stained. Curtains frayed in a couple of places. We were disappointed to find a couple of spider webs (not very recent) and informed Norm later (so he could speak to the cleaning crew) and he was a bit surprised as well. Shelagh was really nice - she recommended restaurants to us and also volunteered to book a trip to Cape Reinga which turned out to be a good idea. It would have been nice if we had been informed about the Wi-Fi in advance of our stay. And perhaps offered an upgrade or a different room since more than 50% of the units were available at the time even if they charged us extra. There is no AC but there is a standing fan in the room. Location is good - 5 mins to the center of the town - restaurants, groceries etc. Overall it was a decent stay but it wouldn't be fair to say it was Excellent. We stayed at more than 10 motels in NZ and this one didn't hold up its end of the bargain based on price point and other reviews.