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Hotel Santika Premiere Gubeng

Explore Hotel Santika Premiere Gubeng

Overall Ratings & Reviews Hotel Santika Premiere Gubeng

Traveloka (6,957)
Other sources (86)
8.8
Very Good
From 6,957 reviews
Provided by travellers on
Cleanliness

9.0

Room Comfort

8.9

Meal

8.8

Location

8.9

Service and Facilites

8.9

People often mention about Hotel Santika Premiere Gubeng
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Staff Friendliness (141)
Bedroom (138)
Distance to City Center (129)
Room Space (129)
Variety (126)
Taste (124)
Ambiance (113)
Bathroom (113)
Accessibility (105)
Hotel Area (101)
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Traveller Reviews Hotel Santika Premiere Gubeng

Number of reviews per page
20
40
Customer reviews
Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 day(s) ago
The room was spacious enough for two people, but the AC needed fixing as it couldn't swing. Other than that, it's been good, the food was delicious, and the laundry was also affordable because it was on sale.
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Accommodation's Reply
28 Aug 2026
Dear Valued Guest, Warm greetings from Santika Premier Kubeng Hotel, Surabaya. Thank you for taking the time to share your recent stay experience. We are delighted to hear that you enjoyed the facilities our team provided. Your feedback is invaluable to us. If there is anything we can do to make your next stay even more comfortable and enjoyable, please let us know. We are honored to have served you. Thank you again, and we hope to welcome you back soon. Sincerely, General Manager
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Anand
icon-origin-TRAVELOKA
9.4
/10
Reviewed 6 day(s) ago
Good location and value for money with friendly staff. A nice breakfast spread.
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Accommodation's Reply
24 Aug 2026
Dear Mr Anand, Warmest greetings from Hotel Santika Premiere Gubeng Surabaya Thank you for taking the time to share your experience during your recent visit. It has been our pleasure to learn that you enjoyed facilities that our team has prepared. Your feedback was a valuable comment for us. If there anything we can help to make your next visit more pleasant and comfortable, please kindly let us know. It is our pleasure to serve you. Once again, thank you and we look forward to welcoming you back in the near future. Warm regards, General Manager
A***e
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 1 week(s) ago
If I go to Surabaya, I'll stay here again. I found a nice hotel at a good price.
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Accommodation's Reply
26 Aug 2026
Dear Valued Guest, Warm greetings from Santika Premier Kubeng Hotel, Surabaya. Thank you for taking the time to share your recent stay experience. We are delighted to hear that you enjoyed the facilities our team provided. Your feedback is invaluable to us. If there is anything we can do to make your next stay even more comfortable and enjoyable, please let us know. We are honored to have served you. Thank you again, and we hope to welcome you back soon. Sincerely, General Manager
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N***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 2 week(s) ago
The road and parking area are quite narrow and steep. The room isn't very airtight, so you can still hear sounds from outside.
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Accommodation's Reply
21 Aug 2026
Dear Valued Guest, Warm greetings from Santika Premier Kubeng Hotel, Surabaya. Thank you for taking the time to share your recent stay experience. We are delighted to hear that you enjoyed the facilities our team provided. Your feedback is invaluable to us. If there is anything we can do to make your next stay even more comfortable and enjoyable, please let us know. We are honored to have served you. Thank you again, and we hope to welcome you back soon. Sincerely, General Manager
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Muchammmad F.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Never fail to stay at Santika Premier, please maintain it.
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Accommodation's Reply
18 Aug 2026
Dear Mr. Mushammed F, Warm greetings from Santika Premier Kubeng Surabaya. Thank you for taking the time to share your recent stay experience. We are delighted to hear that you enjoyed the facilities our team provided. Your feedback is invaluable to us. If there is anything we can do to make your next stay even more comfortable and enjoyable, please let us know. We are very happy to have served you. Thank you again, and we hope to welcome you back soon. Sincerely, General Manager
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R***y
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
It was very enjoyable and I will come back again if I go to Surabaya.
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Accommodation's Reply
18 Aug 2026
Dear Valued Guest, Warm greetings from Santika Premier Kubeng Hotel, Surabaya. Thank you for taking the time to share your recent stay experience. We are delighted to hear that you enjoyed the facilities our team provided. Your feedback is invaluable to us. If there is anything we can do to make your next stay even more comfortable and enjoyable, please let us know. We are honored to have served you. Thank you again, and we hope to welcome you back soon. Sincerely, General Manager
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Rezeki R. A.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
I had a wonderful stay at this hotel. The room was comfortable, the service was great, and the overall atmosphere made me feel relaxed. It was a pleasant experience, and I would definitely love to stay here again.
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Accommodation's Reply
18 Aug 2026
Dear Mr Rezeki R.A Warmest greetings from Hotel Santika Premiere Gubeng Surabaya Thank you for taking the time to share your experience during your recent visit. It has been our pleasure to learn that you enjoyed facilities that our team has prepared. Your feedback was a valuable comment for us. If there anything we can help to make your next visit more pleasant and comfortable, please kindly let us know. It is our pleasure to serve you. Once again, thank you and we look forward to welcoming you back in the near future. Warm regards, General Manager
E***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
I was very satisfied staying here. This is my second visit. It's close to Gubeng Station, the hotel is clean, and the rooms are spacious. The view from the room is stunning, offering a beautiful view of Surabaya. Every morning we can enjoy a wonderful sunrise. For the price, you get breakfast. The food is varied and the food is top-notch. There are plenty of restaurants around the hotel, so it's easy to eat out. There are also gym facilities. Overall, I'm satisfied.
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Accommodation's Reply
21 Aug 2026
Dear Valued Guest, Warm greetings from Santika Premier Kubeng Hotel, Surabaya. Thank you for taking the time to share your recent stay experience. We are delighted to hear that you enjoyed the facilities our team provided. Your feedback is invaluable to us. If there is anything we can do to make your next stay even more comfortable and enjoyable, please let us know. We are honored to have served you. Thank you again, and we hope to welcome you back soon. Sincerely, General Manager
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H***i
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
Close access to the city center. Rooms are clean and comfortable. Food is delicious and varied. Unfortunately, parking is limited.
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Accommodation's Reply
20 Aug 2026
Dear Valued Guest, Warm greetings from Santika Premier Kubeng Hotel, Surabaya. Thank you for taking the time to share your recent stay experience. We are delighted to hear that you enjoyed the facilities our team provided. Your feedback is invaluable to us. If there is anything we can do to make your next stay even more comfortable and enjoyable, please let us know. We are honored to have served you. Thank you again, and we hope to welcome you back soon. Sincerely, General Manager
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A***f
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Comfortable hotel and super friendly and sat-set service.
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Accommodation's Reply
11 Aug 2026
Dear Valued Guest, This is a message from Santika Premier Kubeng Surabaya. Thank you for taking the time to review your stay. We are delighted that you enjoyed your stay at Santika Premier Kubeng and the amenities we provided. If there is anything we can do to make your next stay even more comfortable and memorable, we are happy to assist you. Your feedback is invaluable to us. Thank you again, and we sincerely hope to welcome you back to Santika Premier Kubeng Surabaya. Sincerely, General Manager
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Aninditya T.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
The hotel staff was friendly and helpful. Late check-out was excellent.
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Accommodation's Reply
06 Aug 2026
Dear Ms. Anintidya T, Warm greetings from Santika Premier Kubeng Hotel, Surabaya. Thank you for taking the time to write a review about your stay. We are delighted to hear that you enjoyed your stay at Santika Premier Kubeng Hotel and the products and facilities we provided. If there is anything we can do to make your next stay even more comfortable and memorable, we are happy to assist you. Your feedback is invaluable to us. Thank you again, and we sincerely hope to welcome you back to Santika Premier Kubeng Hotel, Surabaya. Sincerely, General Manager
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Feilicia H.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The staff are very friendly, from security to reception to room service, everyone is very friendly and full of smiles. Very helpful. Strategic location, great breakfast, very enjoyable stay here 😊
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Accommodation's Reply
04 Aug 2026
Dear Ms. Felicia H, Sincerely, Santika Premier Kubeng Hotel, Surabaya. Thank you for taking the time to write a review of your stay. We are delighted that you enjoyed your stay at Santika Premier Kubeng Hotel and the products and amenities we provided. If there is anything we can do to make your next stay even more comfortable and memorable, we are happy to assist you. Your feedback is invaluable to us. Thank you again, and we sincerely hope to welcome you back to Santika Premier Kubeng Hotel, Surabaya. Sincerely, General Manager
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yoyok p.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The hotel's location is quite strategic and close to the train station. Check-in was quick and the staff were friendly. Recommended.
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Accommodation's Reply
04 Aug 2026
Dear Mr. Yok P, Warm greetings from Santika Premier Kubeng Surabaya. Thank you for taking the time to write a review of your stay. We are delighted to hear that you enjoyed your stay at Santika Premier Kubeng and the products and amenities we provided. If there is anything we can do to make your next stay even more comfortable and memorable, we are happy to assist you. Your feedback is invaluable to us. Thank you again, and we sincerely hope to welcome you back to Santika Premier Kubeng Surabaya. Sincerely, General Manager
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J***o
icon-origin-TRAVELOKA
5.9
/10
Reviewed 5 week(s) ago
Worried about the room, the sheets were stained.
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Accommodation's Reply
28 Jul 2026
Dear Valued Guest, This is to inform you from Santika Premier Kubeng Surabaya Hotel that we apologize for any inconvenience caused and will notify the relevant team. Thank you for taking the time to write a review about your stay. We are delighted that you enjoyed your stay at Santika Premier Kubeng Hotel and the products and amenities we provided. If there is anything we can do to make your next stay even more comfortable and memorable, we would be happy to assist you. Your feedback is invaluable to us. Thank you again, and we look forward to welcoming you back to Santika Premier Kubeng Surabaya Hotel. Sincerely, General Manager
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F***r
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
The hotel's strategic location, extremely friendly service, from security to all the staff, and the varied and delicious food.
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Accommodation's Reply
21 Jul 2026
Dear Valued Guest, Warm greetings from Santika Premier Kubeng Hotel, Surabaya. Thank you for taking the time to review your stay. We are delighted that you enjoyed your stay at Santika Premier Kubeng Hotel and the products and amenities we provided. If there is anything we can do to make your next stay even more comfortable and memorable, we are happy to assist you. Your feedback is invaluable to us. Thank you again, and we sincerely hope to welcome you back to Santika Premier Kubeng Hotel, Surabaya. Sincerely, General Manager
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I***I
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
The rooms are very clean, and the bathrooms are well-maintained and well-maintained. The entire staff, from security, front desk, restaurant, and management, are very friendly and professional. Keep striving for excellence, Hotel Santika Gubeng. Best regards.
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Accommodation's Reply
15 Jul 2026
Dear Valued Guest, This is a message from Santika Premier Kubeng Surabaya. Thank you for taking the time to review your stay. We are delighted that you enjoyed your stay at Santika Premier Kubeng and the amenities we provided. If there is anything we can do to make your next stay even more comfortable and memorable, we are happy to assist you. Your feedback is invaluable to us. Thank you again, and we sincerely hope to welcome you back to Santika Premier Kubeng Surabaya. Sincerely, General Manager
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Wahida W.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
The atmosphere of the room gives a feeling of comfort.
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Accommodation's Reply
15 Jul 2026
Dear Ms. Wahida, Warm greetings from Santika Premier Kubeng Hotel, Surabaya. Thank you for taking the time to write a review of your stay. We are delighted to hear that you enjoyed your stay at Santika Premier Kubeng Hotel and the products and facilities we provided. If there is anything we can do to make your next stay even more comfortable and enjoyable, we are happy to assist you. Your feedback is invaluable to us. Thank you again, and we hope to welcome you back to Santika Premier Kubeng Hotel, Surabaya. Sincerely, General Manager
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martina o.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
The hotel staff was very helpful. When I didn't bring prayer equipment, they provided fragrant and comfortable prayer equipment. The standard hotel room was clean, fragrant, with clean sheets, comfortable air conditioning, and a warm atmosphere. The hot water was lacking, in my opinion; I think the temperature was around 30 degrees, while the standard 40 degrees is lukewarm. Perhaps the hot water system could be upgraded. Other than that, everything was great.
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Accommodation's Reply
15 Jul 2026
Dear Ms. Martina, Greetings from Santika Premier Kubeng Hotel, Surabaya. Thank you for taking the time to write a review of your stay. We are delighted that you enjoyed your stay at Santika Premier Kubeng Hotel and the products and amenities we provided. If there is anything we can do to make your next stay even more comfortable and memorable, we are happy to assist you. Your feedback is invaluable to us. Thank you again, and we hope to welcome you back to Santika Premier Kubeng Hotel, Surabaya. Sincerely, General Manager
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irvan s.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 8 week(s) ago
Professionally managed hotel.
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Accommodation's Reply
08 Jul 2026
Dear Mr. Irvan, Sincerely, from Santika Premiere Gubeng Surabaya Hotel. Thank you for taking the time to write a review about your stay. We are delighted to hear that you enjoyed your stay at Santika Premiere Gubeng and the products and facilities we provided. If there is anything we can do to make your next stay even more comfortable and memorable, we are happy to assist you. Your feedback is invaluable to us. Thank you again, and we sincerely hope to welcome you back to Santika Premiere Gubeng Surabaya Hotel. Sincerely, General Manager
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V***a
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
The hotel staff is friendly and the service is fast. The rooms are clean and smell good.
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Accommodation's Reply
06 Jul 2026
Dear Valued Guest, This is a message from Santika Premier Kubeng Surabaya. Thank you for taking the time to review your stay. We are delighted that you enjoyed your stay at Santika Premier Kubeng and the amenities we provided. If there is anything we can do to make your next stay even more comfortable and memorable, we are happy to assist you. Your feedback is invaluable to us. Thank you again, and we sincerely hope to welcome you back to Santika Premier Kubeng Surabaya. Sincerely, General Manager
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