Overall Ratings & Reviews Grand Hotel Pomorie

Terrible property for 5 stars, smells like mold, there was no ac . They said is working and it was so hot in the room, the staff is extremely unfriendly- charge for coffee in the room also. No free parking and those bugs are everywhere upfront of hotel and inside, also balcony great view , but very old and huge spiders at night

The hotel needs improvements , customer service was great, specially in restaurant. Thank you to Ani, Valentine and others cooks and servers. Please forgive me for the names. Evenings and lunches, restaurant do not provide tap water to customers. We must to buy bottled water in plastics if we are trusty and this situation was very disappointing to us. The problem was that not choice to buy a glass bottle water. The food taste was great and there was good choice, but nothing like last year and previous years before. Overall, was not so bad, but nothing like before. Thank to people who works there very hard.

You also have to pay BGN 30 for the beach! EVERYTHING IS paid separately from the price for the hotel, beach, spa center, food... The level is very low!! There is no one at the reception in the evening!! Nina Kondova, the manager (screaming, hysterical woman who ruined my whole vacation from the first day!! The first day she made me go down to the reception half-naked, after I called from the room next to me, asking them to send someone to open the door for me because I had locked myself. The a friend visited me for a few hours and she was screaming on the phone that I should pay him 65 more because he came to see me see for an hour is the hotel.. No respect! Very bad service! They don't create a calm atmosphere, only stress!

Our room was huge and the twin beds were both small doubles. The bathroom had a bath and separate walk in shower. Bath robes and slippers were provided. The sea view from the balcony was fabulous. The buffet meals had a fantastic selection and plenty of it! Tea and coffee was freely available at breakfast as well as juices and water. All the staff were friendly and the restaurant staff were exceptional. There is a walkway that leads directly onto the beach so no crossing the road! Would thoroughly recommend this hotel.

Very enjoyable stay would recommend

I like the hotel

Staff are helpful amd friendly. Great location and it was an enjoyable stay.

It seems at one point this was really a 5* hotel. However, it has been run down. Yet, great location, nice breakfast, staff is super friendly, polite, helpful. Has little parking on site, the rest is offsite. Because of the overall condition of the room I do not think it is worth the 141€/nigh for the smallest room.

Overall we had an very good experience. The surrounding of the hotel needs to be more live but generally it was peaceful.

The hotel is 5* in every aspect but the spa is exceptionally good.

Nice spa area

The hotel’s SPA is renovated and the swimming pool area looks more convenient and attractive.

Great place to relax with awesome spa facilities

Early 2000s - build clean property with good location - comparable to a Sheraton property which is good. All rooms have seaview. Service however was bare minimum. I give an example - front desk ordered a cab the day before for 0800 pick up the next day for one of my guests. I called the front desk at 0755 and I asked them if the taxi arrived. They replied I DO NOT KNOW and were ready to hang up. I insisted that they walk to the door to look through the glass if the yellow cab had arrived, and that was met with much surprise and almost indignation. Also we had electronic keys problems, and only later found out that we were given a room with a metal key even though the property knew they had electronic lock problems and had other rooms with e-key working. A normal thing would be to fix the rooms with e-key problems first, and in the meantime offer fully-working rooms to guests until the problem is fixed. I might be pushing it a bit, but I do not think this is unreasonable In a nutshell, if service improved it could actually be a lovely place. I honestly hope they fix the service as I sincerely enjoyed the location and I would go back

Really great looking hotel and the spa services have good choice of rooms and pools, Don’t think it’s quite up to 5⭐️ Luxury and getting a bit dated.

The hotel was not good value for money. The room was probably the best thing about the trip, plenty of space, clean good view over the sea. Customer service was not good. Apparently this is a Bulgarian thing but as the hotel is 5 star I think their staff should be trained better. Curt responses from reception, not overly helpful. Breakfast was very disappointing, not a good range of food and staff very slow and disinterested. Pool was not cleaned regularly. Toilet paper floating in one pool for a couple of days and in the other pool insects, leaves etc. Not once did I see the lifeguards go round with the net to scoop things out. Very expensive for what it was.

Rarely am I fully satisfied with a hotel, especially when price and ranking promised a lot and in reality there is something different or , worse, lack of care for the guests. But GRAND HOTEL POMORIE WAS PERFECT!!! I can go into details but everything was just perfect! From room, staff, surrounding, feel, temperature, bed... You name it. This hotel deserves full 5 stars! Breakfast was great and tasty. Dinner was ok, nothing special but good. All in all, this hotel is on top of my list for longer vacation. Warmly recommend!!!

The Doctor at the Hotel Spa is very knowledgeable and kind, we enjoyed our discussions. Our room was very comfortable, the shower was hot and powerful. Clean facilities. Spa facilities are professional. We stayed for one week so the only complaint we had was the breakfast the same every day.

The hotel is located across the street from the Black Sea. Very good area in which to walk to many restaurants, beach and bars.

This is a nice hotel with pretty good service. It's a bit run down as it hasn't been renovated in a while, and the sky bar on the top floor is no longer operational. The room was very nice and spacious though. Great views from the balcony as well. The restaurant and bar across the street was great. Tasty breakfast at the hotel. Overall, pretty good stay.