Dear Ms. Fransiska Ginting, Thank you for taking the time to share your detailed feedback and for staying with us multiple times. We truly appreciate your loyalty, and we’re very sorry to hear that your most recent experiences left you with a negative impression. We regret the confusion regarding the use of kitchen facilities and utensils. Your feedback highlights that our policies were not communicated clearly, and we understand how frustrating that must have been. We will work on making these guidelines more transparent to avoid misunderstandings in the future. We’re also sorry to hear about your interaction with our daytime cleaning staff. While we do aim to maintain a comfortable environment for all guests, this should always be communicated in a respectful and courteous manner. Your comments will be shared with our team to ensure we improve how we handle such situations, especially when addressing noise concerns. At the same time, we appreciate your kind words about our front desk staff—it’s encouraging to know that some aspects of your stay met your expectations. Your feedback is very important to us, and we will use it to improve both our communication and service standards. We’re sorry to hear that you’re considering other hotels, but we do hope you might give us another chance in the future to provide you with a better experience. Thank you again for your honest review.

Dear Our Valued Guest, Thank you for taking the time to review your stay with us. We are very pleased to hear that our product and services made your stay pleasant. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thanks for your kind words and we look forward to seeing you again.

Dear Our Valued Guest, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thanks for your kind words and we look forward to seeing you again.

Dear Our Valued Guest, Thank you for your feedback on your recent stay with us.We are sorry to hear that you felt like your room was too small. We understand the importance of providing a spacious and comfortable environment for our guests, and we apologize for falling short in this area. We will review our room options and take steps to ensure that our guests have ample space to relax and store their belongings. Your feedback is important to us and helps us grow.

Dear Our Valued Guest, Thank you for your feedback. We’re glad to hear that you found our location convenient for accessing Adventist Hospital. We apologize if the room size did not meet your expectations and for any discomfort caused by the room's proximity to the parking area and street. Your concerns about safety and privacy are very important to us, and we will take them into consideration as we look for ways to improve our guest experience. We truly appreciate your input and hope to have the opportunity to serve you better in the future.