Hotel Chancellor@Orchard

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Overall Ratings & Reviews Hotel Chancellor@Orchard

Traveloka (4,036)
Other sources (719)
8.3
Very Good
From 4,036 reviews
Provided by travellers on
Cleanliness

8.3

Room Comfort

8.2

Meal

7.6

Location

8.7

Service and Facilites

8.1

People often mention about Hotel Chancellor@Orchard
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Distance to City Center (41)
Staff Friendliness (38)
Bedroom (33)
Accessibility (30)
Wifi (29)
Room Space (26)
Bathroom (26)
Ambiance (22)
Surroundings (21)
Hotel Area (21)
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Traveller Reviews Hotel Chancellor@Orchard

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40
Customer reviews
L***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
Center of city shopping area. Orchard Road
1 people find it helpful
Accommodation's Reply
16 Jun 2026
Thank you for your review! We’re delighted to hear that you enjoyed our central location near Orchard Road and the many shopping options nearby. We look forward to welcoming you back again soon. 😊
l***i
icon-Medical
Medical
icon-origin-TRAVELOKA
8.2
/10
Reviewed 6 week(s) ago
Strategically located in the city center, close to Somerset and Dhoby Ghaut MRT stations. Drinking water dispensers are available in every room.
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Accommodation's Reply
13 May 2026
"Thank you so much for your kind words! We are thrilled to hear that our location served you well, especially with our proximity to Somerset and Dhoby Ghaut MRT stations. We’re also glad you found the in-room water dispenser convenient. We hope to welcome you back on your next visit to the city!"
Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 7 week(s) ago
Good location and clean, simply fit for business traveler. Keep up the good job!
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Accommodation's Reply
13 May 2026
Thank you for the wonderful feedback! We are delighted to hear that our location and cleanliness met your standards, especially as a business traveler where efficiency and comfort are key. Providing a seamless experience for our guests is our top priority, and your encouragement means a lot to the whole team. We look forward to being your home base again on your next business trip!
A***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
All the staff are friendly, access to everywhere is easy and very close.
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Accommodation's Reply
26 Apr 2026
Thank you for your kind feedback! We're glad you enjoyed our convenient location and service from the staff. We look forward to welcoming you back soon.
A***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
The hotel was really nice, clean, and near the mall.
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Accommodation's Reply
26 Apr 2026
.We are glad that you enjoyed the location! Thank you for the wonderful review. We hope to see you again.
F***y
icon-Transit
Transit
icon-origin-TRAVELOKA
8.4
/10
Reviewed 11 week(s) ago
The location is in Orchard, near many shops and restaurants. There is a water purifier in every room, and complete amenities. The bed, pillow, and bed sheet are clean and comfortable. Worth the price.
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Accommodation's Reply
11 Apr 2026
Thank you for kind review of the hotel. We are glad your stay was comfortable.
A***A
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 11 week(s) ago
The staff, Ms. Shirley, was very kind! She allowed us for early check-in as Singapore was soo hot. She said, "You need AC." Thanks, Chancellor Orchard! Wonderful stay!!
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Accommodation's Reply
11 Apr 2026
Thank you for the wonderful review. We are glad your stay was pleasant.
Verified Traveler
icon-origin-TRAVELOKA
7.1
/10
Reviewed 11 week(s) ago
The room is just so-so, there aren't many choices for breakfast either.
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Accommodation's Reply
11 Apr 2026
Thanks for the honest feedback. Sorry to hear the room didn’t quite meet expectations and that the breakfast selection was limited—that’s definitely not the experience we aim to provide. We’ll take this into account and work on improving both areas. Appreciate you sharing your thoughts.
Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
9.6
/10
Reviewed 12 week(s) ago
The hotel is good, location is superb! But maybe the food variation for breakfast can be upgraded.
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Accommodation's Reply
11 Apr 2026
Thank you for the wonderful review of the hotel. We are glad you had a comfortable stay. We will look into the breakfast options to offer a better experience.
Lisa M.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
I booked 2 rooms for our family trip. First, our rooms were separated, so I'm asking the receptionist, Mr. Lee, for help arranging our rooms next door. He is very nice and gave us the best rooms side by side. It was a nice experience, the food is good, and the hot water is good as well. Thank you.
3 people find it helpful
Accommodation's Reply
28 Mar 2026
We are glad the staff had made your stay enjoyable and comfortable. We will convey to him your compliment. And we hope to see you again soon.
Y***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5.0
/10
Reviewed 12 week(s) ago
The bed was hard, short, and small. I was itchy when I slept there. There was no soap in the bathroom (2 nights, still no attention was paid to soap and shampoo).
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Accommodation's Reply
28 Mar 2026
Thank you for the feedback. We apologise on the House-keeping standard missing out on the replenishment of soap and shampoo. We will consider replacing our beds in our next renovation project.
h***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 13 week(s) ago
Good hotel, only a bit far from the main street.
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Accommodation's Reply
28 Mar 2026
Thank you for the review. The hotel is in a central location and easily accessible to many shopping malls and eateries. We hope to see you again.
Ronny L. P.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 13 week(s) ago
The location is very close to shopping centers, the MRT, and the famous Orchard Road. The hotel is clean and well-maintained. Recommended for travelers to Singapore. We booked five rooms.
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3 people find it helpful
Accommodation's Reply
28 Mar 2026
Thank you for the kind review. We are glad you like the hotel's location. We hope to see you again soon.
Đặng M. H.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 14 week(s) ago
The hotel is near Orchard Road, many shopping malls, and several MRT and bus stations. It has a swimming pool, and the rooms are equipped with showers and hot water, which is very convenient.
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Accommodation's Reply
18 Mar 2026
Greetings from Hotel Chancellor @ Orchard, Thank you for your kind review! We are delighted that you enjoyed your stay with us. We truly appreciate your feedback and look forward to welcoming you again on your next visit! Best Regards, Shirley Duty Manager
Verified Traveler
icon-origin-TRAVELOKA
9.4
/10
Reviewed 16 week(s) ago
The location is very strategic with Orchard and MRT, finding food is also not difficult.
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Accommodation's Reply
18 Mar 2026
Greetings from Hotel Chancellor @ Orchard, Thank you for your kind review! We are delighted that you enjoyed your stay with us. We truly appreciate your feedback and look forward to welcoming you again on your next visit! Best Regards, Shirley Duty Manager
Lina T.
icon-Medical
Medical
icon-origin-TRAVELOKA
6.9
/10
Reviewed 16 week(s) ago
Good location, but old hotel and small room
2 people find it helpful
Accommodation's Reply
18 Mar 2026
Greetings from Hotel Chancellor @ Orchard, Thank you for sharing your feedback with us. We are pleased to know that you appreciated our convenient location. At the same time we sincerely apologize that the condition of the hotel and room size did not meet your expectations. Your comments are valuable to us, and we will certainly take them into consideration as we continue to improve our facilities and guest experience. We hope to have the opportunity to serve you again. Best Regards, Shirley Duty Manager
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 17 week(s) ago
Good location, helpful and friendly staff recommend staying here!
1 people find it helpful
Accommodation's Reply
18 Mar 2026
Greetings from Hotel Chancellor @ Orchard, Thank you for your kind review! We are delighted that you enjoyed your stay with us. We truly appreciate your feedback and look forward to welcoming you again on your next visit! Best Regards, Shirley Duty Manager
G***t
icon-origin-TRAVELOKA
8.8
/10
Reviewed 18 week(s) ago
Staff was so friendly and the room was comfortable, definitely coming back again
2 people find it helpful
Accommodation's Reply
18 Mar 2026
Greetings from Hotel Chancellor @ Orchard, Thank you for your kind review! We are delighted that you enjoyed your stay with us. We truly appreciate your feedback and look forward to welcoming you again on your next visit! Best Regards, Shirley Duty Manager
M***A
icon-origin-TRAVELOKA
8.8
/10
Reviewed 19 week(s) ago
Easy access near Dhoby Ghaut Station and bus stop. And the check-in was smooth.
1 people find it helpful
Accommodation's Reply
18 Mar 2026
Greetings from Hotel Chancellor @ Orchard, Thank you for your kind review! We truly appreciate your feedback and look forward to welcoming you again on your next visit! Best Regards, Shirley Duty Manager
T***l
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 19 week(s) ago
Location: Pretty nice location, walking distance to Plaza Singapura, Takashimaya, etc. Service: Put 'do not disturb' sign but still cleaned my room. They said I never put it, but I did. Maybe there is a system error with their 'do not disturb' button.
1 people find it helpful
Accommodation's Reply
18 Mar 2026
Greetings from Hotel Chancellor @ Orchard, Thank you for your feedback and highlighting our convenient location. Your feedback is very important to us, we will review this matter with our team to ensure better communication moving forward. We truly regret any inconvenience caused and hope to have the opportunity to welcome you again for a more comfortable stay. Best Regards, Shirley Duty Manager
Number of reviews per page
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