Great Ryokan, difficult to reach area, recommend more than one night stay just to unwind and truly appreciate the area, staff was friendly with limited English

Unfortunately, our stay here fell short of expectations. Our room had a persistent odor reminiscent of dirty diapers, and despite our efforts to mask it with air freshener, the smell lingered throughout our visit. We also encountered numerous beetles in the room, even though we kept the windows closed. The included dinner was another disappointment, as the meal lacked flavor and was not up to the standard we had hoped for. Additionally, we faced some stress when trying to ship our luggage—the attendant declined to assist us with filling out the shipping form. Since other hotels had helped us with this in the past, we were unsure whether we completed the form correctly, which added unnecessary worry. On a positive note, the breakfast buffet was excellent, offering a wide variety of options. We also appreciated the private onsen, which was a great alternative for guests with tattoos who are unable to use the shared baths, (book far in advance to make sure you’ll be able to enjoy). Overall, while there were some enjoyable aspects of our stay, several issues prevented it from being the relaxing experience we had anticipated.

Great baths compare to some of the others

Front desk check in people can not speak English, and asked why you increase person, I showed confirmation letter, finally they found it was their inside mistake, but didn’t say sorry to me.

Hotel is a bit dated but the services were excellent. Maybe that's why the traditional standard can be upkeep. Dinner was great too. Onsen is authentic although not hot enough. We loved the hotel overall. The area is a bit quiet and not much to see but was a great getaway spot.

Great Mountain views, several onsen options, amazing dinner. Top level service.

It was a very warm, welcoming, and relaxing visit to the Ryokan

Loved the breakfast buffet and evening dinner. The choices of onsens were wonderful. Will return again.

The building feels ancient, but is in excellent condition with modern amenities where you want them. The staff are extremely accommodating and willing to do whatever they can to make your stay the best it can be. It was the ideal ryokan experience.

The kind staff went above and beyond to make our stay comfortable and the onsen cannot be beaten. The private onsen options were affordable and a wonderful experience, too. I cannot recommend this hotel highly enough. I would give ten stars if I could.

We had a great time. Staff and location are brilliant. Breakfast buffet is really good with large Japanese food and western food section. The SPA is great and clean, but the rooms are very old and outdated, definitely time for an update.

Located in the heart of Ikaho's stone step slope, this beautiful ryokan is perfect for you if your main focus is exploring the historic area and/or Mt. Haruna nearby. The baths are certainly nice enough as well as the bedrooms, and the staff are kind and helpful. The breakfast is amazing too!

Very steep hills with steps. We are old so it was hard to move, but we anticipated this, it’s OK!

３か所のお風呂が良かった。

温泉がぬるい　サウナがやってなかった　サウナに入りたかったので残念　お風呂がぬるいので体があちまらない

7階の角部屋で山々も素晴らしく見えた。 特にレストランのスタッフの方々が親切でした

スタッフの対応が丁寧で親切。 客室も清潔で申し分なかった。 食事も夕食、朝食共に品数豊富で美味しかった。

施設は老舗ならではの古めかしさもあり、 新しい物も取り入れ、 特にお風呂(貸切風呂も2箇所予約)が本当に良かった。食事の量も質もとても良かった。 スタッフの方(外国の方含め)皆さん とても親切、丁寧で あっという間の1泊2日でしたが、大満足！ まだいたいな…と、とても名残惜しく 宿を後にしました。また伊香保に行く際は利用させて頂きます。

房間整潔，職員友善。

室内は広々として、清潔感もあり良好でした。スタッフのサービスも上々。建物は大正ロマン溢れる作りで、最高でした。お湯もグッド👍