We were blown away by how beautiful the hotel was, by the helpfulness of the staff, the quality of the amenities, and the overall aesthetics. A whole new level of experience.

Great Onsen and great lounge.

Hospitality from all the staff is flawless and warm. Standard way beyond my expectations.

Very nice and clean!

Staff are very friendly and helpful. Easy to get around. Good onsen

We enjoyed our stay and found the staff to be incredibly nice and accomodating. They had tattoo covers available at the front and I appreciated that all of the ammenties were explained to us in the beginning. The location was nice as it is close to beppu station and we really enjoyed walking around the neighborhood. All of the food was very delicious. One thing that I wished was for the kaiseki dinner that I had better japanese to have gotten the full experience, but that is on me.

Outstanding rooms and facilities

Beautiful spa with lovely outdoor onsen as well. Very attractive Japanese garden with koi pool. Extremely clean with large rooms and lots of amenities. Would happily return to this hotel. Overall, lovely.❤️

Ryokan was super clean and presented very nicely. Great food also for dinner and breakfast.

We really enjoyed our stay here. Facilities are top notch and the staff were amazing and so attentive. The only thing I’d say needing improvement is the food! Other than that everything was great!

Very nice and clean hotel. Great hot spring for relaxation. It is very close to the park. Their dinner taste menu are full of fish plates, kind of overkill but the service was great.

This hotel is fantastic. Great value for money. Room was clean, authentic and just delightful. The staff were amazing and helpful.

I like the location. It’s great,close to train station. The room was clean and also the whole staffs were very nice and friendly, both at the front desk and staffs at the restaurant. It was very impressive!!!!!onsen was great!!!!

We had an amazing stay at Hana Beppu, the food and onsen was wonderful! My only critique would be the washroom didn't come with a toilet brush to clean it so have to use hand. Perhaps all rooms should come with one. But overall we had a pleasant time here!

Very nice and friendly japanese style hotel. Love their onsen.

Great people, love how clean everything was

Very good service

Excellent ryokan, kaiseky was amazing, staffs are very kind. Would definitely recommend this place.

Highly recommend! Definitely will come back again. It feels like you are back home. Super relax service. Room is comfortable and clean. Food is amazing. Just one thing - the blanket provided are a bit short (if you are over 1.70cm)

Friendly and warmly