Our stay at Paradise Cove Resort in Fiji was an absolute nightmare, and I strongly urge anyone considering this place to look elsewhere. We paid nearly $1,300 for two nights – and what we got was not just poor service, but genuine health hazards and outright dishonesty. Disgusting room conditions – bugs and lizards everywhere The room was infested with wildlife in the worst way. Lizards were crawling on the ceiling and even made their way onto our bed. Worse, while my daughter was lying on the sofa, a caterpillar crawled onto her arm. We were terrified for our child’s safety and couldn’t sleep at all during our stay because we kept finding insects crawling around. For a resort charging these prices, basic cleanliness is clearly not a priority. Front desk lied about boat departures, then broke their refund promise Upon arrival, the receptionist falsely told us that no boats would be departing, and actually advised us to leave a day early – which completely ruined our planned itinerary. The resort staff admitted their mistake and promised to refund us for one night’s stay as compensation. However, when we followed up through Expedia, they flatly denied ever making that promise. They went back on their word and refused to honour the refund. This is not just poor service – it is deceptive and dishonest. No apology, no accountability Throughout our entire stay and even after we raised these issues, not a single manager or staff member offered a genuine apology.

Staff were wonderful

This place and these people are amazing. What a great stay, you won’t be disappointed.

Our stay was amazing from start to finish. We had lovely accommodation with great amenities and especially enjoyed the double-headed outdoor shower – such a treat. The beachfront was absolutely beautiful, with crystal-clear water just like you’d imagine on a paradise-like island in Fiji. We celebrated a birthday while we were there, and the little extras – the decorated room and the restaurant serenade – made it feel really special. And the food… delicious every single time. We’d go back in a heartbeat.

We had a lovely time at Paradise Cove! The staff were so kind! The snorkeling was wonderful! Our room was large and cozy!

Everything was great

This was pretty close to a perfect island vacation that I could imagine. The resort is small but we didn't get a sense of cabin fever. There are 3 pools and a nice stretch of beach with great snorkeling right there. Daily activities including snorkel by boat, guided hikes on surrounding islands, fishing, etc helped ensure there was always something to do. The food was fabulous with fine-dining experiences for dinner every night. The staff was friendly, chatting and seemed genuinely happy for us to be there while the second resort we stayed at in the Mamanuca Islands didn't have the same vibe. We hope to go back again!

Fantastic place for a holiday

Paradise Cove property and crew are absolutely top notch. It was our first time in Fiji and we will surely return. We arrived by boat and returned by heli. Both fun experiences. If you are getting on the boat after a ling flight get a ticked to the Captain’s Lounge where you’ll find couch seating more easily to get some sleep. Reception had our room ready as soon as we arrived (11am) which is such a nice touch after a long flight from US. The Donu(?) (japanese themed) restaurant is top notch. Omakase is a 5-start experience, did not expect it to be so good. We visited with kids and they found plenty to do. Recommend the night snorkeling activity (for grownups).

Best snorkeling right off hotel beach. Beautiful accommodations, excellent food, excellent service. We used this resort to recharge and get a bit of luxury between more backpacker lodging. The dive shop was also great.

Service was impeccable they made you feel special and not just a number

Amazing staff and food was delicious!

Communication between Hotel.com and the resort is awful if you have any booking queries. But despite that the resort is fabulous. The location and service staff are what make it amazing. The adults only cabins right on the beach front offer the best views. Food fantastic.

We loved everything about this resort and the house reef and the Friday night event. Thank you, Api.

Paradise cove really delivers. The meals were amazing (the best we had in Fiji), the staff treats you like family, and we can’t recommend it enough. We took the Ferry and really enjoyed the views and felt it was a good value. I can’t wait to come back. We stayed in a Cove Villa (the adults-only) section and would do this again next time - it was great to have our own sanctuary.

The property is absolutely gorgeous and the staff couldn't be nicer or more friendly.

Private pool area, our own section of beach and chairs, day bed

Found it very good in all aspects food very good and all the staff where fun to be around.

This resort is like being welcomed to a big fijian family. Excellent, very child friendly and very very pretty. They even remember the names of the guests which is a sweet personal touch. You will not want your holiday to get over. The resort is very nice and beach and water is tranquil and awesome. You don’t need to go diving, the vibrant corals and fishes are right by the shore.Food is to die for and you can work it off in the waters or in the mountains behind you. A big shout out to Meli for making our stay so special. Thank you paradise cove for making our holiday memorable. Vinaka.

the staff were so attentive and caring the boat snorkel briefing could have been better explined re safety issues