La chambre était bien, mais mal insonorisée: les autres clients qui passent tard le soir sans baisser le ton nous empêchent de dormir. Cela n’est pas de la faute de l’hôtel, mais bien un manque de savoir vivre des autres voyageurs. Aussi, il y avait un problème avec la porte de notre chambre: nous devions constamment vérifier qu’elle se verrouillait bien derrière nous. La première nuit, une personne a même ouvert notre porte par accident. Bien que nous ayons informé le personnel à la réception 2 jours d’affilée, à chaque fois que nous rentrions en soirée nous pouvions ouvrir la porte de notre chambre sans utiliser la carte. Donc, est-ce qu’ils ont vraiment essayé de régler le problème? Ça ne semble pas. Heureusement, rien ne nous a été volé……

My first bed I had I got over 50 bites from some kind of bug. They kindly changed my bed but even 4 days later the bites still itch. I liked the storage for luggage in the rooms, but the bathrooms were atrocious. They simply weren’t built to actually be used, it was very difficult to use the restrooms. Staff was friendly but I simply couldn’t wait to move on to my next hostel.

Staff and clean big roon

The receptionist, Margarida, was incredibly friendly and helpful when she checked us in that morning. After checking in, we left to explore the city. However, when we returned at 4 p.m., there was a discrepancy, and we were given a room that was already occupied. Fortunately, the staff on duty quickly resolved the issue and provided us with a new room. One unfortunate aspect of our stay was that the hotel did not have a working TV. We were informed that they were in the process of changing providers. Additionally, we had to ask for the air conditioning to be adjusted twice, as the receptionist needed to go and turn something on. The rooftop restaurant was unfortunately closed Sunday and Monday, so we couldn't experience that. But on the other hand, the morning breakfast was excellent. Overall, the hotel had a great location, and the view was wonderful.

We stayed here twice during our stay in Lisbon. The first time, the hotel was great! Front staff were helpful and show you the property. The room was very nice and well maintained. The second time we stayed for one night prior to leaving for the airport. Front desk checked us in and walked us to our room, then an hour later walked into our room with another group to give it to them, apparently forgetting we were already there. In addition, the new room was at the front of the hotel and while it had wonderful views, their was a concert across the street that shook our room that lasted late and the traffic was extremely loud in the front of the hotel. The room in the back had none of these issues - I would recommend but just make sure you are checked in correctly and request a room in the back of the building.

Amazing!!

The experience was ok, this is a very old hotel. Honestly just enough for sleep and eat an ok breakfast. In barrio Alto, good area right in front of a mirador! Be prepared to do a lot of very steep walks to get here. The staff is friendly. I think for the price you can’t expect anything else.

I'm not sure what hotel the people stayed at with all the amazing reviews, but I think 10/10 is a Four Seasons experience. So let's start with that perspective since everyone seems to think this place is a top tier hotel. The front desk staff - lovely. Had recommendations for specific shopping, brought us extra hangers, managed to get a wine chiller for us. Fabulously kind. Not a bad thing to say about the warm welcome we recieved. The hotel is also very cute. (Minus the art and light fixtures on our walls falling off and crooked). It does have charm. The location could not be better. The charm and personality is lost bc of the lack if amenities, comfort, and cleanliness. Wifi is slow, not able to connect most times, when we could, we were kicked off in moments. The beds - ours bulged out at the sides and springs poked out the top. It desperately needs replacing. The floors were carpet remnants that were freyed at the seams and looked dirty. No storage for clothing. We had 10 hangers total, with no shelves or drawers. The bathroom - mold and mildew everywhere in the caulk. The shower sprayed out of the top. So when you turned it on, half the water shot over the shower panel and got everything in the bathroom soaking wet including towels, and all my makeup. :( Something to note, the music from the rooftop bar is loud and into the night. The hotel provides earplugs. We are never in our room until 1 or 2am anyway so it wasn't a problem for us. We stayed in a Superior Double.

Best way to describe this place is it is a “missed opportunity”. Great location, in a likely once beautiful building-but the good stuff ends there. Very worn, dated, dark/poorly lit (were there actually lights anywhere?!) and a reception dude who seemed annoyed by anyone who approached him or asked a question. Overall not very clean at all in my experience, and most definitely would not stay again. Too bad-this place really has potential-but just a miss ALL the way around.

Really cool hotel, kind of like ACE brand in the states. Very hipster and cool, and the vibe in the room was on point for the neighborhood. Didn't love the carpet condition in the hallways felt a little dingy but it went with the vibe. Would stay there again!

Great location. Great value. Secure place to store your belongings. Excellent breakfast.

Room was clean. Staff friendly. Breakfast was good

Personnel gentil Bon petit déjeuné Propre mais très vieux Point très faible ils ont fait des événements sur le toit de l’hôtel 2 fois sur les 4 nuits Très bruyant Les gens passent par les corridors de l’hôtel ça parle fort et même ça se chicane Très inquiétant en pleine nuit Je ne recommande pas Les corridors sont très sombres

Amazing location and hotel. Great rooftop bar and community room to work and chill. My only concern was the staff at check in. There was zero supervision and that usually means the staff are not as attentive as they should be. They were rookies at customer service

The building is quite rustic and reception employees friendly. We were shown to our room which was in a different section of the building, it's an old building with winding stair case, old lift, lots of corridors with relics on the walls & then the room doors are quite narrow! The room was spacious with a large double bed, chair, wardrobe & desk with an old radio player & coffee machine, the decor was very rustic - window shutters used to frame a picture, bed headboard on the wall as another feature, side table lamps made our of steel pipes! All adding to the rustic look & feel until you then saw a modern TV on a shelf!! Personally I would take the TV's out as ruined the look of the room. The bathroom was a good size with a large walk in shower. The breakfast room was back in the main building, simple affair with fruit, yoghurts, cereals, pastries, hot eggs & pancakes could be ordered separately. Everything you needed to start your day. The area around the hotel was nice, fantastic view point directly across the hotel which was lovely. A little bit noisy at night but you are in an area with bars & restaurants near by so to be expected, it's also a residential area so busy/noisy early morning, you can shut the window shutters completely which blocks most of the noise out. Overall a nice hotel with rustic charm which was good value for money.

The TV was on the fritz, but that was a minor inconvenience. Great breakfast and wonderful staff.

It was ok, but for the price ok is excellent.

Stayed here for more than 10 years and will continue to, but they need to fix the bathroom clasp…. Etc…. I love the vibe and don’t want the old new to change too much - because it’s just cool, but please update the wares!!!! And check in girl was super not lovely. FYI - I’ve given you all the stars in the past in reviews and book it for friends visiting.

The only problem was the wifi, which was spotty in the rooms.

Fantastic Experience. Highly Recommend