Axel Hotel Madrid - Adults Only

Explore Axel Hotel Madrid - Adults Only
8.8
Very Good
From 1,000 reviews
Cleanliness

9.0

Room Comfort

8.4

Service and Facilites

9.2

Traveller Reviews Axel Hotel Madrid - Adults Only

Number of reviews per page
20
40
Top reviews
Jorge
icon-with Partner
with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Axel hotel was amazing. The staff was very friendly and ready to help when we had questions. The hotel is located close to plaza mayor, puerta sol and lot of restaurants and bars. The room was very clean, the pool was very nice, the massage was very relaxing. Overall amazing place!!!!
Rafael
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Staff are amazing
Michael
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

This is a fantastic hotel. From the second we stepped inside, we were met by happy, friendly staff. The check-in process was quick and painless, and everything we needed to know was explained in full. The corridors are a little dark, but the motion-sensor lighting kicks in as you walk along, so you can always see where you're going. The rooms are quirky and neon, and we loved them. The air con worked brilliantly—there were perhaps a few too many controls (a simpler setup would be ideal), but we sussed it out after a few attempts. The rooftop bar, pool, and sun terrace are really well laid out, with plenty of parasols to escape the heat. The bar staff were so friendly; after just one day, they already remembered our names and usual drinks. Great selection of drinks, too. Food is catered by an external company, making ordering effortless—no cash or cards needed at the time, as it’s simply billed to your room. The meals we had were excellent, though we only ate up there twice. My one complaint about the rooftop area is the music. The outdoor speaker is far from a decent Sonos system and desperately needs an upgrade; it buzzed and vibrated when turned up. The music selection was also a bit questionable. They could really do with crafting a proper rooftop chill vibe that builds as the atmosphere picks up throughout the day. Breakfast was outstanding, with a huge variety and genuinely great coffee. Overall, everything just worked. Wonderful stay and I’d definitely go again.
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Pennie
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

One of a kind lodging in the heart of Madrid.
William
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Amazing stay.
Ross
8.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

The hotel overall is very good. Rooms are funky and very cool design. They're small but fine fpr 1/2 people. Beds were not comfortable, could feel the springs cokibg through the mattress so I woke up with sore hips, shoulders and knees. Hot water took a while to get hot and the water pressure in the sink was really weak in room 302
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Brian
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Loved the property!
Cory
icon-with Partner
with Partner
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Big clean comfortable room, air conditioning was perfect, amazing rooftop pool , great location. Staff were friendly too
Martin
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Na
Scott
icon-Friends and family with Friends
Friends and family with Friends
10.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

The king suite was truly beautiful. The pool was lovely and the staff gave us an excellent restaurant recommendation. 10/10.
Penny
icon-with Friends
with Friends
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Really lovely hotel, funky and cozy rooms, lovely pool area and bar for chilling out in the sun. Everyone was very friendly and helpful. Well definitely stay again!
Susan
icon-
10.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Booked by accident, but a happy accident. I’m a teacher and when it said “adults only”, I read “no kids - yay!”. Read a couple of reviews and saw that it was still excellent and very inclusive of everyone which sold me. Loved everything - especially the delicious foyer lollies. It was also more or less gay Christmas in Madrid that weekend (which I also didn’t know) so a very happy vibe. Great location. Staff very fluent in English if needed. The room was the most spacious and spotless I’ve been in throughout France and Spain so far this trip. And very cute decor.
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Maria
icon-Friends and family Family
Friends and family Family
10.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Esta bien ubicado .me gusto mucjo el desayuno
Carlos
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Pool was lit
Jose
6.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

The rooftop has great potential, but my experience was disappointing. The bartenders could have been much friendlier and more welcoming, as their customer service left a lot to be desired. The music volume and song selection were also underwhelming and didn’t create the atmosphere I was expecting. With better customer service and a more engaging music experience, this rooftop could be much more enjoyable.
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Muhammad
icon-with Partner
with Partner
8.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Compared to our stay at Axel in Barcelona this location was somewhat of a let down. Overall clean and well maintained. However the rooms were dark and the layout/vibe was more "emo teenager" than hip/queer. The breakfast also had less offering compared to our stay at the Axel in Barcelona.
Angel
icon-with Partner
with Partner
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Great place great location
JANESSY
icon-with Partner
with Partner
8.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

The room was great, in a good location in Madrid! Would definitely stay there again!
Bryce
icon-
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Clean room, great mirror, nice vibes. Pool is a little small but overall great location.
Wilfredo
icon-
8.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Convenient, Walking distance to some tourist attractions and shopping. Room is clean, the gym is ok but not a lot of equipment. The rooftop bar and pool is nice. The only complain is my bathroom sink is right infront of the window and have no curtains whatsoever to prevent other guest from seeing me use it.
Number of reviews per page
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