Overall Ratings & Reviews CASSIA Bintan

I stayed here for 1 night and booked 4 rooms. Friendly staff, easy check in and check out process, suitable atmosphere for family, couples,/community gathering, nice and clean beach, nice swimming pool, nice garden, food in the restaurant is quite delicious, this place is really worth visiting. 😍😍😍😍😍

Nice hotel! Very clean, with complete amenities in the kitchen. The room is also spacious. The beachfront is beautiful! Everything is nice

Good and friendly service, room facilities are also okay. Hopefully I can come here again☺️

Mostly foreigners but really appreciate the service that doesn't differentiate between local (INA) or foreigner treatment, they don't discriminate in their friendliness.. keep it up, Cassie friend 🫶🏻 for the facilities, they are very complete, just suggest to bring groceries because it's more than 12 km to get out of the resort to find Alfa or Indomart. 5 stars for the facilities and service.

Because it is located in an island area, it is certain that the atmosphere will be quiet, but you can still get a beautiful atmosphere and extraordinary comfort, only the food needs to be paid more attention to.

Celebrating my Father's birthday by staying at this hotel and it is not a wrong choice. They were beyond happy spending time there.

The view!!! and the hotel room is so comfortable!

One of the best hotels in Bintan. Have stayed there many times. Yey.

Kamar sangat bersih, dekat dengan pantai, kasur nyaman, pelayanan sangat baik.

Big love for Cassia Bintan ❤

One bedroom twin harga jauh lebih mahal tapi kamar sama hanya tempat tidur saja jadi 2 single bed. Padahal di kamar one bedroom dengan harga lebih murah bisa request 2 single bed. Aneh nya di tanggal yang berbeda. Antara one bedroom dan one bedroom twin harga nya sama.

You won't get bored every time you stay at Cassia 💜.

Second time staying here, nice room. Complete room facilities. Thanks.

Cassia hotel is very clean, room also very clean but pillow is too soft. Need improvement on providing new water bottle type but not refill glass type. The breakfast is acceptable. The staff is friendly, nice pool, good activity Aqua Zumba, turtle release, night music. Overall good, worth a visit.

Good, the service is very good and polite.

Good place but bad service. Also the worse thing is that they put two bedroom title on the type of room lists. But turns out they provide the twin bed on one room and expect us to order the extra bed by paying extra $ 70 (because we booked the room online). Thanks Cassia for the experience.

The check-in experience was really bad. I need to explain on what my Platinum status at Accor is entitled for. After they understood, they argue about my Accor Plus paid membership. It seems they are not trained for this, while Banyan Tree group is part of Accor membership. The problem settled, then I asked if I got an upgrade. The staff was so unfriendly responding that I could get an upgrade but I need to wait for undefined timing. I spent the time and had lunch in their restaurant, while keep checking if the room was ready. The staff keep saying since I asked for an upgrade, then I need to wait. It was 2.30 hours without any result, so I escalated the issue and asked to talked to the GM as their attitude was simply unacceptable. But they said I can just talked to the Assistant Manager, which I did and he kept saying the same thing. This was really not an Accor standard of service.

When we arrived and checked in, the reception said we had booked a one bedroom apartment even though our hotel voucher clearly stated that my booking was for a two bedroom apartment. After changing several people, one of them finally agreed to prepare a two bedroom apartment for us, but they needed time to prepare the room, so we had to wait and wait. We asked several times and waited for more than an hour, and finally the room was ready and we could go in. After entering the room, we are very satisfied, the room is very clean and spacious. Although the check-in process was a bit unpleasant, forget it.

Ruangannya bagus dan oke, hanya saja jika berenang tidak ada tempat mandi dan handuk bawa dari kamar.

Recommended hotel, clean and comfortable.