My fourth or fifth stay and the staff remain exceptional: courteous and professional. Asked for and received a room in a quiet part of the hotel. So, another very pleasant stay.

The receptionist are very friendly and professional

Cons: The bathroom light is on a motion sensor. Which means in the middle of the night if you want to use bathroom you get full light. It stays on for 15mins. No cooling -room stuffy and if you open window cigarette smoke wafts in. Pros: good condition. Solid breakfast.

Awoken to fire alarm… no one ever noted it was a false alarm.

Poor public transport options

This hotel is built alongside a busy road. The walk in to the center is 35 minutes.

Great staff, clean, walking distance to centre.

Fantastic location and facilities. Staff friendly and helpful

This was very clean, with friendly staff. Not terribly close to restaurants or night life but walkable in 20-25 mins.

Great level of cleanliness in the room and the staff were very helpful. The communal areas were also very clean and pleasant to sit in. Good free coffee and hot chocolate for the kids. Our stay exceeded expectations. A short 10 minute bike ride into the centre of Haarlem.

Lack of customer service.

Nice room and bathroom. Very quiet in the hotel. Staff were friendly. However, our room was at the front of the hotel and the road is very noisy. There is no air conditioning or fans in the room, so at this time of year, it's too warm to shut the window. The rooms could benefit from a fan

Wonderful staff. Convenient location for public transport or bike. Safe, clean, quiet.

It was good one except they should offer a safe bike storage unit for travellers

Friendly staff. Very responsive. Miss as kettle in the room but otherwise great for 1 night. The room is a bit too small for a longer stay.

no air conditioning, but overall it was a good place

Just average. Nice walk to Blomendaal station

The facilities were excellent, staff was very helpful and pleasant. Breakfast is ok. The only drawback is it's a 10-minute walk to restaurants. However, the neighborhood is very beautiful, so it's a pleasant 10 minute walk.

Dislike * Very noisy * No phone to contact * No water bottles * No in-room dining * No fridge * No Air conditioner Like * Cosy * Parking * Free beverage by coffee machine in the lobby around the clock * Friendly staff * Security * Comfortable bed

Night receptionists were very nice and helpful. Asked for extra duvet and they provided me with on extra blanket.