First room (424) smelt like a toilet on arrival. Reception gave us another room (474), which when we got there was disappointing to see it was directly next to the elevator’s. However, unlike in other hotels where similar rooms had been noisy from lift mechanisms, opening and closing doors, guests chatting on entry and exit of lift, our room was surprisingly very, very quiet. It was a ‘superior’ room we booked, yet there was nothing superior about either room including stained carpets in both. Room 474 was comfy but basic. Whilst it lacked some things usually found in most hotel rooms, we slept very well, which for me is most important. Breakfast is just…… OK, the selection is basic, but ok. However, everyday, the cheese & cold meats looked like they’d been out for a long time and for the first time ever, i did not even try them due to their appearance. Machine coffee was just about drinkable. The machine juices I tried once and not again. They gave fresh oranges and a machine to put them in to squeeze, if you can be bothered with theirs, the taste is good, though I’d have preferred my orange juice to be cold, so perhaps chilling the oranges would be better. The staff were good, no issues there. The bar has a decent selection of Belgian beer and English premier league football on screen (no sound). Location great for trains, buses and airport bus.

Rooms are very nice, staff are Great

Hotel was in an excellent location, was clean, modern and staff service was brilliant. Would definitely return.

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Clean room, very friendly staff

👍👍

Was a nice big room and the hotel was easy to find. Convenient for early flights out of the Charleroi airport. Room itself was clean but the carpet in the room and hallway was stained, could use a cleaning.

Whole experience was pleasant

Helpful staff. Good location

Hotel was fantastic, very modern, greay value for money, good location and veey close to the airporg and train station.

Je séjourne au moins une fois par an dans cet hôtel et suis toujours ravie (super accueil, hôtel très propre, chaleureux et confortable au coeur du centre ville, à moins de 10mn à pied de la gare, très bon petit-déjeunerbuffet). Excellent rapport qualité-prix !

New modern and super comfortable hotel, a well-appointed clean modern decor room and comfy bed.

Novotel good standard. Easy parking, van charge the car if needed. Nice welcome with clear instructions. Room and bathroom clean. Just a bit dark, not enough light. Breakfast good.

Rooms and hallways seemed a bit worn out

Very nice hotel, wonderful rooms, very clean and close to the train station

Close to central station convenient for transfer to CRL Airport if you have early flight,

Not a 4 star hotel, it was a very basic budget hotel. Especially in the rooms. The lobby and restaurant looked 4 star quality but nothing else.

It was utterly disgusting and not even worth 1/3 of what was paid. Truly a miserable experience.

It was as expected

Perfect, easy for public transport