Heaters were on constently Tv did not work Bathroom fan not working apart from that it was ok

Definitely not a 5 star marriot. Staff seemed confused most of the time.

Very disappointed. The hotel deserves 3 starts. Breakfast wasn’t fresh, the smallest elevators that you can imagine with one of them broken. Beach full of seaweed, no cleaned up. So loud because it’s by the street. 45 minutes to check in. The only two good things are the pool and the employees.

Chambre moyenne pour un Marriott,en dessous du standard habituel et, même si comparaison n'est pas raison, du Hilton de Monastir (qui était complet de toutes façons). On retrouve bien le mobilier, la literie et les éléments Marriott dans la chambre La salle de bain manque d'entretien pour un 5 étoiles ⭐️ Des moisissures sur les joints qui pourraient pourtant facilement être refaits. Il n'y avait pas de shampooing, le flacon était vide, et je l'ai lu dans un autre commentaire donc il semble qu'ils soient coutumier du fait. La trappe de Visite facilement accessible dans le dressing ouvert n'est pas ce qui avait été prévu à l'origine à mon avis. La plage n'est pas nettoyée et les transats font vieillots, surtout les banquettes. Avantagés : en plein mois d'août, l'hôtel est quasi "vide" (à vu de nez je dirais 50 % de sa capacité). La climatisation fonctionne très bien et la température est bien adaptée je trouve. Mais pour 240€ la nuit en supérieure je trouve que le rapport qualité prix n'y est pas. En revanche le personnel est aux petits soins, on voit qu'ils ont fait des efforts à ce niveau-là. Salutations à Mokhtar qui est adorable grâce à qui l'hôtel échappe aux 3 étoiles.

None

This Hotel is overrated. For the amount they charge per night it’s not worth it. We booked via Expedia as all inclusive and ended up with breakfast only and upon check in asked for upgrade and told by staff we should have booked with travel agency to get all inclusive. Everything is overpriced, for example bottle of water is 8TND which you get for 1 TND across the street. Private beach is a joke, filled with locals. SPA is overbooked no time available during our 2 nights stay. All to say this place is absolutely not recommended for the price.

Stay was great with the exception of check in and lobby area. Check in was delayed...which was understandable considering the 100%. But....the temperature in the lobby area was very high which made the wait very uncomfortable. Other than that, the stay was excellent!

For a 5-star rated hotel, this is one of the worst stays I’ve had. There were cockroaches in the room, the sink was clogged, and the shampoo and body wash were empty. The staff took so long to get back to us and didn’t address our concerns.

A really good stay in sousse the Marriot has two pools we went B&B which was excellent value for money

Clean, well kept, convenient and easy.

Great location & staff. Room was not clean enough.

Great facility, professional staff. I stayed in this hotel multiple times never had any issue or surprises

Excellent customer service and big, comfortable room!

Hotel is almost perfect. But outdoor swimming pool. Too many people. So i cannot ise sunbed and swimming pool allday. That is only one of weak point

Transportation

Il s’agit d’un formidable hôtel ! Les gens du personnel sont extrêmement accueillants et gentils ! Les installations sont excellentes. Néanmoins, le bain tourbillon du spa est petit et n’est pas assez chaud. De plus, les saunas ne fonctionnaient pas bien. Un merci tout spécial au maître d’hôtel du restaurant italien et au serveur Saber. Ils ont été très chaleureux et aux petits soins avec nous !

Great hotel in a great location. Excellent, friendly staff and the food was very good with a wide choice.

The staff and service is excellent, the views of the ocean beautiful, the pool is nice. the rooms are mediocre and the area around the hotel is a long way from anything, except the ocean.

We love the hotel and the ambiance. 🤗

The hotel is very nice and I loved the decoration, however the customer service is not at the level of a 4 stars hotel and especially of a Marriot hotel. I purchased 2 bedrooms of 3 people each, when we arrived at the check in counter the gentleman kept on insisting we had 3 bedrooms, I showed him the voucher which specified 2 bedrooms. He kept on insisting and told me that the rooms were already paid for so why not to use it. I said ok and I split my family in 2 people for each room. After 30 minutes we were in the room, the reception called me to tell me that I had to pay for the 3rd room. I argued with the guy that he did confirm the 3 rooms were paid for, he admitted his mistake and he said he would have loose money from his salary if I stayed in the room and not pay for it. We had the option to leave 1 room and put an extra bed in each room. As the kids had already use the beds I accepted to stay in the third room as I felt bad for the guy and I paid the extra 80 Usd (the room with hotels.com cost me Usd 55 so much less that what they were charging me!!!). I told the guy that I was keeping and paying for the 3rd bedroom which he confirmed it was already paid and that in exchange he could offer a drink to compensate the mistake they did. I went downstairs to pay for the room and have a drink. The following morning at check out I was asked to pay for the drink!!! I had to explain the entire story to 3 different people (also the manager) and still I had to pay for it.