The charm of the colonial architecture, the super great location and helpful staff.

Muy atentos y cuartos muy limpios

The room was clean and the staff very helpful.

Clean, good location.

Everything was good, the only thing is there were a lot ls mosquitos in the room. We had to buy a repellent, and spray all over the room every day!!

Rather tired decor and variable quality towels. Bathroom needs updates. Some issues with the breakfast options - hotel and linked restaurant need to explain this better but otherwise tasty and staff do try. In room safe not fixed flat battery, room doesn’t have any chest of draws to unpack . Mosquito spray for room needed. Best aspect is location and overall god value.

Left after 1 night. 1 outlet working that the tv was plugged into, no lamp light only the big ceiling light. Curtains were a wood door. Soap dish and hanger falling off the wall. No solution except okay leave. Very disappointing. Went and spent my remainder 11 nights at San Juan hotel sister property with no credits and paid full price in a sister property. Management is misguided

There were so many mosquitoes in my room that it was difficult to get a good night's sleep. I realized the next day that my room was the only one that did not have a screen to the window so they had to have been hearing the room out for my arrival. Also the air conditioner was not working properly. I had it at the very lowest setting and the vent door would not open. Finally, I stuck a empty water bottle inside the vent when I turned it on and off keep the vent open to cool the room down. There was also a leak in the bathroom. It was water coming out of the light fixture in the shower. Avoid room 201 at all cost. The hotel itself is lovely and it is a great location. I think I just got the worst room in the building.

The front desk staff seemed disinterested upon our arrival. We weren’t greeted or given any explanation about our rooms, and I had to ask several questions to get basic information. At the end of the check-in, I even had to confirm whether we were finished, as there was no acknowledgment or closing courtesy. It left us feeling a bit uncertain about the process. The rooms were large and comfortable, which we appreciated, though there was limited storage space in the room — only a few small shelves. The water pressure was also quite low, which made showering a bit inconvenient. Overall, while the location is excellent — very close to downtown and the major parks — the service and room amenities could definitely be improved.

Price worth for the area where is located

We stayed here for two nights and the best part is the location. The room was small but clean. It woukd have been nice to have the ac on prior to our arrival as Merida is so hot in the summer but it didnt take long to cool off. Not the best room for older people or those with probpems woth sreos as we had a very high step into the bathroom and had to keep the light on all nihht to avoid a fall.

el toilet no estaba coriendo bien le llamamos a mantenimiento se porto muy grosero.nos dijo que estabamos tirando papel en el toilet i no era asi acabavamos de llegar.

The gentlemen that helped us were nice and did the check-in quickly, so that was a plus. The room itself was not what we expected. ZERO outlets to charge phones. The restroom was very tiny with no shower door. Water spread all around the restroom. Because its right in the middle of the busy street, it was very noisy. Maybe a different room would have been better because ours just wasn't good.

Great location!

The room I stayed at ran out of water. I was given a key to another room just to shower but I told them i wanted a different room which the did switch me to. However, that room also ran out of water. I complained to the front desk and asked for an adjustment in price. I was told they couldn't do that. I will not stay here again!

Very good location, easy walking distance, staff was helpful, great experience

We got a room that looked unfinished as the floor didn’t have tiles. (Room 100), but we didn’t mind. the receptionist man never smiled nor welcomed us in. He was in a bad mood. However the man in the morning was the opposite. He was friendly and helpful. We even bought a nice lunch and surprised him! The area is loud since it is where the route of the horse rides.

Excellent hotel located in the center of Merida. The price was very fair and the hotel amenities were fine I enjoyed the pool as well

Convenient and quaint little place

This colonial style hotel has character! We loved our balcony in room 319 that overlooked the street! We were a 5 minute walk to the Gran Plaza, 5 minutes to the restaurant Chaya Maya, a 10 minute walk to the giant city market, and about a 20 minute walk to Paseo De Montejo and Parque De La Plancha! We enjoyed cooling off in the aberca/picina/pool! It was about 5 feet deep and 20 feet long. The room had a mini fridge that we kept stocked with cold drinks and there was a lot of stores and restaurants all around us! We enjoyed the hotel’s excellent coffee shop, but never did try their restaurant. All the staff were very friendly, welcoming, helpful and smiled a lot. Thanks to everyone! Muchas gracias todos! John & Pat