Grand Elite Hotel Pekanbaru

Explore Grand Elite Hotel Pekanbaru
8.4
Very Good
From 2,831 reviews
Provided by travellers on
Cleanliness

8.6

Room Comfort

8.5

Meal

8.4

Location

8.5

Service and Facilites

8.4

People often mention about Grand Elite Hotel Pekanbaru
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Room Space (62)
Staff Friendliness (60)
Bedroom (60)
Variety (55)
Hotel Area (54)
Taste (54)
Bathroom (50)
Ambiance (49)
Distance to City Center (47)
Surroundings (47)
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Traveller Reviews Grand Elite Hotel Pekanbaru

Number of reviews per page
20
40
Customer reviews
Y***A
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 day(s) ago
I had a very pleasant stay at this hotel. The service was friendly, the rooms were clean and comfortable, the amenities were complete, and the location was strategic. Highly recommended for both staycations and business trips. Thank you for your service 😊
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Accommodation's Reply
22 May 2026
Thank you for your review. We are delighted to hear that you were satisfied with our service. We hope to welcome you again. Sincerely, Doni Marten Chan – General Manager
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Mukhtar A. H.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 day(s) ago
Overall enjoyable. Excellent facilities for the price.
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Accommodation's Reply
20 May 2026
Thank you for your review. We are delighted to hear that you were satisfied with our service. We hope to welcome you again. Sincerely, Doni Marten Chan – General Manager
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Verified Traveler
icon-Business
Business
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10.0
/10
Reviewed 2 week(s) ago
The rooms are large and comfortable, the breakfast menu is varied.
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Accommodation's Reply
06 May 2026
Thank you for your review. We are delighted to hear that you were satisfied with our service. We hope to welcome you again. Sincerely, Doni Marten Chan – General Manager
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A***g
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
I've stayed at the Grand Elite Hotel several times. Unfortunately, when I stayed here again yesterday, I discovered the sauna was no longer included. It was one of the amenities that made me choose the Grand Elite Hotel over other hotels.
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Accommodation's Reply
06 May 2026
Thank you for your feedback. We are pleased to hear that you were satisfied with our service. We hope to welcome you again. Thank you again, Donnie Marten Chen - General Manager
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Y***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The place is comfortable, there is a sauna too..
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Accommodation's Reply
06 May 2026
Thank you for your review. We are delighted to hear that you were satisfied with our service. We hope to welcome you again. Sincerely, Doni Marten Chan – General Manager
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Muhammad
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Not satisfied... room for 2 people.... but there is only one toothbrush... Really not suitable with the facilities
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Accommodation's Reply
28 Apr 2026
Thank you for your feedback. We will take this into consideration for future improvements. Sincerely, Doni Marten Chan – General Manager
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P***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Clean rooms, good service, comfortable.
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Accommodation's Reply
28 Apr 2026
Thank you for your review. We are delighted to hear that you were satisfied with our service. We hope to welcome you again. Sincerely, Doni Marten Chan – General Manager
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P***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Steady and comfortable, good service, and clean
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Accommodation's Reply
30 Apr 2026
Thank you for your review. We are delighted to hear that you were satisfied with our service. We hope to welcome you again. Sincerely, Doni Marten Chan – General Manager
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Agung E.
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 week(s) ago
Good facilities, free sauna, clean hotel
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Accommodation's Reply
20 Apr 2026
Thank you for your review. We are delighted to hear that you were satisfied with our service. We hope to welcome you again. Sincerely, Doni Marten Chan – General Manager
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Everything is okay👍, next time I will still stay here.
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1 people find it helpful
Accommodation's Reply
17 Apr 2026
Thank you for your review. We are delighted to hear that you were satisfied with our service. We hope to welcome you again. Sincerely, Doni Marten Chan – General Manager
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M***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Good, I order here often. Okay, anyway
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Accommodation's Reply
13 Apr 2026
Thank you for your review. We are delighted to hear that you were satisfied with our service. We hope to welcome you again. Sincerely, Doni Marten Chan – General Manager
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L***s
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
This hotel provided a very pleasant stay. From the moment I arrived, the staff was friendly and check-in was quick and hassle-free. My room was clean, comfortable, and fully equipped with amenities such as air conditioning, stable Wi-Fi, and a very soft bed. The hotel's location is also strategic, close to various restaurants and shopping centers, making it easy to get around during my stay. Furthermore, the hotel's peaceful atmosphere makes it perfect for relaxing. Additional facilities such as the swimming pool and restaurant are also well-maintained. The breakfast is quite varied and delicious. Overall, I was very satisfied with the service and quality of this hotel. Highly recommended for anyone looking for a comfortable place to stay at a good price.
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2 people find it helpful
Accommodation's Reply
14 Apr 2026
Thank you for your review. We are delighted to hear that you were satisfied with our service. We hope to welcome you again. Sincerely, Doni Marten Chan – General Manager
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L***s
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
This hotel provided a very pleasant stay. From the moment I arrived, the staff was friendly and check-in was quick and hassle-free. My room was clean, comfortable, and fully equipped with amenities such as air conditioning, stable Wi-Fi, and a very soft bed. The hotel's location is also strategic, close to various restaurants and shopping centers, making it easy to get around during my stay. Furthermore, the hotel's peaceful atmosphere makes it perfect for relaxing. Additional facilities such as the swimming pool and restaurant are also well-maintained. The breakfast is quite varied and delicious. Overall, I was very satisfied with the service and quality of this hotel. Highly recommended for anyone looking for a comfortable place to stay at a good price.
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1 people find it helpful
Accommodation's Reply
08 Apr 2026
Thank you for your review. We are delighted to hear that you were satisfied with our service. We hope to welcome you again. Sincerely, Doni Marten Chan – General Manager
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C***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Clean, close to everything. I really enjoyed staying here.
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Accommodation's Reply
08 Apr 2026
Thank you for your review. We are delighted to hear that you were satisfied with our service. We hope to welcome you again. Sincerely, Doni Marten Chan – General Manager
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M***d
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.3
/10
Reviewed 7 week(s) ago
Very unfriendly for children, the restaurant is non-smoking, so in the dining area there are many people smoking even though there are many children in the restaurant.
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Accommodation's Reply
13 Apr 2026
Thank you for your feedback. We will take this into consideration for future improvements. Sincerely, Doni Marten Chan – General Manager
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Clean and nice room with standard price
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Accommodation's Reply
07 Apr 2026
Thank you for your review. We are delighted to hear that you were satisfied with our service. We hope to welcome you again. Sincerely, Doni Marten Chan – General Manager
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a***l
icon-origin-TRAVELOKA
8.2
/10
Reviewed 7 week(s) ago
Just a suggestion for parking, if possible, it's free.
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Accommodation's Reply
13 Apr 2026
Thank you for your feedback. We will take this into consideration for future improvements. Sincerely, Doni Marten Chan – General Manager
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 7 week(s) ago
The room is spacious and comfortable, the sofa bed and other things are also okay. The AC is cold 👍. However, some of the bathroom equipment, like the shower, is rusty, and the toilet also looks like it needs to be replaced. There needs to be some updates to the toilet to make it even better. Other than that, it's really good 👍
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1 people find it helpful
Accommodation's Reply
08 Apr 2026
Thank you for your feedback. We will take this into consideration for future improvements. Sincerely, Doni Marten Chan – General Manager
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BUN P.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Close to the city center, clean rooms and courteous service. Breakfast is delicious and offers a wide selection.
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Accommodation's Reply
06 Apr 2026
Thank you for your review. We are delighted to hear that you were satisfied with our service. We hope to welcome you again. Sincerely, Doni Marten Chan – General Manager
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D***N
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
The service is the best, and suitable for families
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Accommodation's Reply
30 Mar 2026
Thank you for your review. We are delighted to hear that you were satisfied with our service. We hope to welcome you again. Sincerely, Doni Marten Chan – General Manager
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Number of reviews per page
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