Hawaii Resort Family Suites

Explore Hawaii Resort Family Suites
7.9
Pleasant
From 998 reviews
Provided by travellers on
Cleanliness

7.5

Room Comfort

7.8

Meal

7.6

Location

8.2

Service and Facilites

8.0

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Staff Friendliness (52)
Ambiance (52)
Bedroom (48)
Family Friendly (46)
Bathroom (44)
Hotel Area (41)
Room Space (40)
Surroundings (39)
Activity Option (36)
Accessibility (35)
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Traveller Reviews Hawaii Resort Family Suites

Number of reviews per page
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40
Customer reviews
Chalid R. h.
icon-Leisure
Leisure
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8.4
/10
Reviewed 3 week(s) ago
The downside is that the water in the sink is stagnant for a long time.
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arhm
icon-Leisure
Leisure
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7.2
/10
Reviewed 4 week(s) ago
Actually everything is okay, the service is friendly, the facilities are okay, there is a lagoon so the kids can play on the beach, there is a water park, the food and other facilities are okay, but what disappointed me when I stayed on March 25th was that the towels were delivered in the afternoon, I had asked for them several times, but they were only delivered at 6 pm, it seemed like they had just been ironed and it seemed like the other rooms were also only delivered at that time even though the room occupancy was all full and the downside was that the car park was across the street.
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M***a
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Staycation
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8.5
/10
Reviewed 5 week(s) ago
It's pretty good but I forgot to have dinner, it's a bit of a loss huhuhu
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1 people find it helpful
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Tyar T.
icon-Leisure
Leisure
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10.0
/10
Reviewed 5 week(s) ago
God willing, I'll stay here again next year and try a different room. Thank you; the service, facilities, and cleanliness were more than adequate.
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2 people find it helpful
K***N
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.7
/10
Reviewed 5 week(s) ago
Staff is friendly. Need to clean the swimming pool more often. Breakfast is good. Need more lights in the bathroom… Kids are happy and need to sell snacks in the swimming pool.
3 people find it helpful
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
Almost every year I come to this hotel and it's still nice. Thanks
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Accommodation's Reply
11 Mar 2026
Aloha! Thank you for your wonderful review. We are so glad you and your family had such a wonderful experience during your stay at our hotel. Your compliments mean a lot to us and motivate us to continue providing the best service. We hope to welcome you and your family back to Hawaii Resort Family Suites Anyer again. Sincerely, The Management, Hawaii Resort Family Suites
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T***a
icon-Staycation
Staycation
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9.7
/10
Reviewed 15 week(s) ago
This was my second stay here and I was delighted. The room was spacious, big enough for four people. There's a pool and beach access.
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1 people find it helpful
Accommodation's Reply
11 Mar 2026
Aloha! Thank you for your wonderful review. We are delighted that you and your family had a wonderful experience during your stay at our hotel. Your compliments mean a lot to us and motivate us to continue providing the best service. We hope to welcome you and your family back to Hawaii Resort Family Suites Anyer again! Sincerely, The Management, Hawaii Resort Family Suites
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J***i
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6.2
/10
Reviewed 16 week(s) ago
location situation is good, unfortunately not well maintained.
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2 people find it helpful
Accommodation's Reply
11 Mar 2026
Aloha. Thank you for your feedback. We are deeply sorry and regretful for the unpleasant experience you had during your stay at our hotel. We will take this feedback into consideration to improve our services and provide better service in the future. Sincerely, The Management, Hawaii Resort Family Suites
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Evita A. Z.
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Leisure
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8.1
/10
Reviewed 17 week(s) ago
The staff are friendly and quick to respond when asked for assistance. The room provides an extra bed. However, the bathroom roof leaks in two places above the toilet and near the shower. The hotel environment is beautiful but a bit dirty because of lots of fallen leaves. The waterboom has several slides that cannot be used because they are dry. The swimming pool needs maintenance because it is dirty, even the current pool has dirt that has settled at the bottom. The beach is not big, but because it is a lagoon, it is relatively safe for playing in the water as long as the tide is not high.
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1 people find it helpful
Accommodation's Reply
11 Mar 2026
Hello, Thank you, Evita, for your positive review. We are delighted that you and your family had a wonderful experience during your stay at our hotel. Your compliments mean a lot to us and motivate us to continue providing the best service. We hope to welcome you and your family back to Hawaii Resort Family Suites Anyer again. Sincerely, The Management, Hawaii Resort Family Suites
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Defi R.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 17 week(s) ago
I subscribe to staycations at this hotel, I always stay here when I go to Anyer.
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1 people find it helpful
Accommodation's Reply
11 Mar 2026
Aloha! Thank you, Defi, for your positive review. We are so glad you and your family had such a wonderful experience during your stay at our hotel. Your compliments mean a lot to us and motivate us to continue providing the best service. We hope to welcome you and your family back to Hawaii Resort Family Suites Anyer again! Sincerely, The Management, Hawaii Resort Family Suites
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Ade N.
icon-origin-TRAVELOKA
6.3
/10
Reviewed 18 week(s) ago
CS is not cooperative in providing prayer time
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Accommodation's Reply
11 Mar 2026
Aloha. Thank you for your feedback. We sincerely apologize and regret the unpleasant experience you had during your stay at our hotel. We will use this feedback to improve our services in the future. Sincerely, The Management, Hawaii Resort Family Suites
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I***n
icon-Staycation
Staycation
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8.8
/10
Reviewed 19 week(s) ago
Always a regular for holidays every year, hopefully the gym and tennis court will be available for the next holiday.
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Accommodation's Reply
11 Mar 2026
Aloha! Thank you for your wonderful review. We are so glad you and your family had such a wonderful experience during your stay at our hotel. Your compliments mean a lot to us and motivate us to continue providing the best service. We hope to welcome you and your family back to Hawaii Resort Family Suites Anyer again! Sincerely, The Hawaii Resort Family Suites Management
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I***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.2
/10
Reviewed 23 week(s) ago
The welcoming staff were not very friendly. Car keys had to be left at the reception because there was no parking available in the same building. So you had to wait if you wanted to travel. The AC in the room was not cold. The room was poorly maintained. It even smelled of dust. However, the service for children's entertainment was very good. There were tours for children such as mini golf, etc. Hopefully the service and room cleanliness can be improved further, especially when there are many visitors. Thank you.
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6 people find it helpful
Accommodation's Reply
12 Dec 2025
Dear Valued Guest, Thank you very much for your valuable feedback. We sincerely apologize for any inconvenience you may have experienced during your stay. We will continue to improve our services based on your feedback. Sincerely, Muhammad Jamaluddin, E-commerce Manager
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J***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5.3
/10
Reviewed 24 week(s) ago
Three years ago (2022), I stayed here and it was still okay. Each room had a kitchenette, and the rooms were spacious and clean. The hotel area was also clean. Yesterday, I decided to stay here again because I was bringing my own baby, so I prepared to bring my own cooking ingredients for baby porridge. But then I found out the kitchenette was gone. When I entered the room, the floor was all sandy and sticky. My feet had been stomped on. The pillows and blankets on the spring bed were all stained yellow and smelly. The window curtains were all ripped! The tables and all the room furnishings were dusty. The hotel area was also incredibly dirty, with the swimming pool covered in dirt. The staff also had very little knowledge of their jobs. When I wanted to order food, I was asked what I was using and they said, "I don't know." When I wanted to pay, I was also asked how much it cost and they said, "I don't know, I'll ask later." THE ESSENCE IS THIS HOTEL IS SO DIRTY. It's better to close it down if you don't want to be taken care of. Honestly, I was really disgusted when I stayed here yesterday!
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10 people find it helpful
Accommodation's Reply
12 Dec 2025
Dear Guests, Thank you very much for your valuable feedback. We apologize for any inconvenience you may have experienced during your stay. We will continue to improve our services based on your suggestions. Sincerely, Muhammad Jamaluddin, E-commerce Manager
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d***a
icon-origin-TRAVELOKA
8.9
/10
Reviewed 29 week(s) ago
The restaurant atmosphere is nice but the room is not very clean, there are lots of dust spots.
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4 people find it helpful
Accommodation's Reply
12 Dec 2025
Dear guest, thank you very much for your valuable feedback. We sincerely apologize for any inconvenience caused during your stay. We will continue to improve our services based on your feedback. Sincerely, Muhammad Jamaluddin, E-Commerce Manager
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.3
/10
Reviewed 31 week(s) ago
The hotel is old, dark, with many broken lights, and outdated electronics, but they still work. The pool, however, is dirty. The service is good, and the staff are friendly. It's busy during peak season, so it's not too scary.
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6 people find it helpful
Accommodation's Reply
12 Dec 2025
Dear Guests, Thank you very much for your valuable feedback. We apologize for any inconvenience you may have experienced during your stay. We will continue to improve our services based on your suggestions. Sincerely, Muhammad Jamaluddin, E-commerce Manager
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 32 week(s) ago
Great, nice place, recommended
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3 people find it helpful
Accommodation's Reply
12 Dec 2025
Dear Mr. Mohammed Jamaluddin, Thank you very much for your positive review. We are delighted to hear that you and your family enjoyed your time at our hotel. Your compliments are a great encouragement to us, and we will continue to strive to provide the best service. We hope to welcome you back to Anil Hawaii Family Suites again. Mohammed Jamaluddin, Ecommerce Manager
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JIU K.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.2
/10
Reviewed 34 week(s) ago
The atmosphere is calm, the place, the ocean view are beautiful... It's just a shame that the beach area gets really dark after 6 PM. It's nice to sit back and relax and enjoy the ocean, just from noon until 6 PM.
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1 people find it helpful
Accommodation's Reply
12 Dec 2025
Dear Mr. Jiu, Thank you very much for your positive feedback. We are delighted to hear that you enjoyed your stay at our hotel. Your compliments are a great encouragement to us, and we will continue to strive to provide you with the best service. We hope to welcome you back again soon. Mohammed Jamaluddin, Ecommerce Manager
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Arif B.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.7
/10
Reviewed 34 week(s) ago
The parking Is far enough from reception, need to improve
3 people find it helpful
Accommodation's Reply
12 Dec 2025
Dear Mr. Arif, Thank you very much for your valuable feedback. We apologize for any inconvenience you may have experienced during your stay. We will do our best to provide better service in the future. We will use this experience to improve our services. Sincerely, Mohammed Jamaluddin, E-commerce Director
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a***s
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 35 week(s) ago
Apart from the OLD AND BROKEN BULUK AC, everything else is okay, it's quite good
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4 people find it helpful
Accommodation's Reply
11 Mar 2026
Aloha. Thank you for your feedback. We are deeply sorry and regretful for the unpleasant experience you had during your stay at our hotel. We will take this feedback into consideration to improve our services and provide better service in the future. Sincerely, The Management, Hawaii Resort Family Suites
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Number of reviews per page
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