Swiss-Belhotel Ambon

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Overall Ratings & Reviews Swiss-Belhotel Ambon

Traveloka (1,206)
Other sources (64)
8.4
Very Good
From 1,206 reviews
Provided by travellers on
Cleanliness

8.5

Room Comfort

8.4

Meal

8.2

Location

8.6

Service and Facilites

8.3

People often mention about Swiss-Belhotel Ambon
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Room Space (25)
Distance to City Center (24)
Bedroom (24)
Staff Friendliness (22)
Accessibility (20)
Bathroom (19)
Hotel Area (18)
Ambiance (17)
Soundproof (17)
Taste (17)
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Traveller Reviews Swiss-Belhotel Ambon

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Customer reviews
T***i
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Business
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8.8
/10
Reviewed 6 day(s) ago
The room is spacious but when you first enter it smells a bit damp.
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Verified Traveler
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9.7
/10
Reviewed 6 week(s) ago
The hotel staff is friendly. The room is very clean.
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F***a
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Business
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9.3
/10
Reviewed 10 week(s) ago
It is a nice place to stay, I will come back and stay there again 🥰
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F***a
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10.0
/10
Reviewed 16 week(s) ago
Fun, friendly staff, fast check in process
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Friska S.
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Leisure
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10.0
/10
Reviewed 20 week(s) ago
Very enjoyable and a regular stay 😇
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A***i
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Staycation
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10.0
/10
Reviewed 21 week(s) ago
The hotel's comfort is very good, it is recommended for family rest, the rooms are spacious and the comfort is the best.
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M***a
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Business
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10.0
/10
Reviewed 25 week(s) ago
The hotel staff was friendly, the rooms were clean, and check-in and check-out were fast. The location is centrally located, close to a fried chicken restaurant, shopping, and tourist attractions. Thank you very much...
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Accommodation's Reply
12 Dec 2025
Dear Mr./Ms. M*A, Thank you for choosing Hotel Belle Ambon (Switzerland) during your stay in Ambon. We are delighted to hear that you were satisfied with our services. All of our staff are dedicated to providing a warm welcome and making your stay comfortable. Our hotel is centrally located, close to the business district and shopping malls. Your valuable feedback will help us further improve our facilities and services. We look forward to welcoming you back to Hotel Belle Ambon (Switzerland) again. Sincerely, The Management Team, Hotel Belle Ambon (Switzerland)
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ARIF I. C.
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10.0
/10
Reviewed 25 week(s) ago
Ok, very good, very impressive, keep it up.
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Accommodation's Reply
18 Dec 2025
Dear Mr. Arif I.C., Thank you for choosing Hotel Belle Ambon (Switzerland) during your stay in Ambon. We are delighted to hear that you were satisfied with our services during your stay. Our friendly and dedicated staff are committed to making every guest's stay comfortable. Our hotel is centrally located, close to the business district and shopping malls. Your valuable feedback will help us further improve our facilities and services. We look forward to welcoming you back to Hotel Belle Ambon (Switzerland) again. Sincerely, The Management Team, Hotel Belle Ambon (Switzerland)
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Siti N. G. S.
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Business
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9.7
/10
Reviewed 26 week(s) ago
The hotel staff was very friendly during check-in service.
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Accommodation's Reply
18 Dec 2025
Dear Mr./Ms. N.G.S., Thank you for choosing Hotel Belle Ambon (Switzerland) during your stay in Ambon. We are delighted to hear that you were satisfied with our services. Our friendly and dedicated staff are committed to making every guest's stay a memorable experience. Our hotel is centrally located, close to the business district and shopping malls. Your valuable feedback will help us continuously improve our facilities and services. We look forward to welcoming you back to Hotel Belle Ambon (Switzerland) again. Sincerely, The Management Team, Hotel Belle Ambon (Switzerland)
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D***i
icon-Business
Business
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10.0
/10
Reviewed 26 week(s) ago
Awesome place to stay with nice hospitality.
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Accommodation's Reply
17 Nov 2025
Dear Ms. D..I Thank you very much for taking time to share your experience with us, it was our pleasure to have you here at Swiss-Belhotel Ambon. As a part of our culture of passion and professionalism, we care to review and do improvement for our staff attentiveness. Please contact me for your next visit plan and sure we will extend our commitment to you to deliver a better service. Once again, thank you, and we hope to have an opportunity to welcome you back again and make your stay as a memorable one. Best Regards, Management Of Swiss-Belhotel Ambon
F***o
icon-origin-TRAVELOKA
6.3
/10
Reviewed 30 week(s) ago
The 10th floor is noisy at night, the room phone doesn't work and the bathroom smells of feces because the exhaust fan doesn't have enough suction power.
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Accommodation's Reply
17 Nov 2025
Dear Ms.F..O Thank you very much for taking time to share your experience with us, it was our pleasure to have you here at Swiss-Belhotel Ambon. As a part of our culture of passion and professionalism, we care to review and do improvement for our staff attentiveness. We apologize for any inconvenience you experienced during your stay with us, particularly regarding our in-room amenities. We will ensure that we review our facilities in accordance with your review. Please contact me for your next visit plan and sure we will extend our commitment to you to deliver a better service. Once again, thank you, and we hope to have an opportunity to welcome you back again and make your stay as a memorable one. Best Regards, Management Of Swiss-Belhotel Ambon
Bhayu
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10.0
/10
Reviewed 36 week(s) ago
A strategic location in the city center with comfortable facilities and friendly service.
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Accommodation's Reply
01 Oct 2025
Dear Mr. Bhayu W. S. Thank you for choosing Swiss-Belhotel Ambon as your accommodation during your visit to Ambon. We are delighted to hear that you received excellent service during your stay with us. Passion and Attitude are among the service standards provided by our staff to satisfy the comfort of each of our guests who stay and visit. Our hotel is located in the city center where it is close to offices and shopping centers, thus facilitating the mobility of each of our guests who stay. We are also always improving our hotel facilities and services, one of which is based on your reviews of our breakfast menu variations. We hope to welcome you back to Swiss-Belhotel Ambon soon and see the changes we have made. Yours sincerely, I Ketut Gunarta, General Manager
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P***r
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10.0
/10
Reviewed 36 week(s) ago
Good property and an adequate rooftop restaurant
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Accommodation's Reply
01 Oct 2025
Dear Ms.Pr Thank you very much for taking time to share your experience with us, it was our pleasure to have you here at Swiss-Belhotel Ambon. As a part of our culture of passion and professionalism, we care to review and do improvement for our staff attentiveness. Service excellent is out priority and all of our staff is working base on the service excellent. We will take action and maintenance for room that your mention about. Please contact me for your next visit plan and sure we will extend our commitment to you to deliver a better service. Once again, thank you, and we hope to have an opportunity to welcome you back again and make your stay as a memorable one. Best Regards, I Ketut Gunarta General Manager
A***a
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 38 week(s) ago
The wifi network in the president suite is not good. Please fix it. Thank you.
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Accommodation's Reply
01 Oct 2025
Dear Aa, Thank you for choosing to stay at Swissotel Ambon. We apologize for any inconvenience caused. Our staff is dedicated to providing friendly and courteous service to ensure that all guests have a pleasant stay experience. We are also committed to continuously improving our hotel facilities and services based on your feedback on the quality of the Wi-Fi in our Presidential Suite. We hope that you will have an even better experience during your next visit to Swissotel Ambon. Best regards, Ketut Gunalta, General Manager
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R***a
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10.0
/10
Reviewed 42 week(s) ago
Our recent hotel stay was truly enjoyable. The central location made it incredibly convenient for exploring, with many popular sights and dining options just a short walk away. The room itself was immaculately clean, spacious, and very comfortable, offering a relaxing retreat after a day of sightseeing. What truly set this hotel apart, however, was the exceptional service from the staff. Every team member we encountered, from the front desk to housekeeping, was remarkably friendly, attentive, and went above and beyond to ensure our needs were met. We especially appreciated their local recommendations and willingness to assist with any queries. Overall, it was a fantastic experience that exceeded our expectations, and we would highly recommend it to anyone visiting the area.
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Accommodation's Reply
01 Aug 2025
Dear Mr/s R***A Thank you very much for taking time to share your experience with us, it was our pleasure to have you here at Swiss-Belhotel Ambon. As a part of our culture of passion and professionalism, we care to review and do improvement for our staff attentiveness. Please contact me for your next visit plan and sure we will extend our commitment to you to deliver a better service. Once again, thank you, and we hope to have an opportunity to welcome you back again and make your stay as a memorable one. Best Regards, I Ketut Gunarta General Manager
P***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 49 week(s) ago
The deluxe room was worth the price. It was spacious, aircon and hot water worked well, TV worked well, and a small chiller was available for me to store some food. The bathroom had soap, shampoo, and conditioner, and (most importantly!) a hair dryer. It was missing a bath mat on day 1, I reported it, then it was provided the next day. Laundry service was awesome: pick up at 9am, done by 6 or 7pm. They thoroughly clean my white running hat with PLENTY of dirt and it looked like new. The only thing about the room I found bothersome, was the loud sound of door closing from other rooms. The gym had enough equipment for me to train, however, maintenance probably needs to be improved, because the weights on the lifting set were making this loud noise every time I lift and drop them. Breakfast buffet had a good spread of variety. However, the fried chicken that was a condiment of the nasi uduk, was too hard to cut. The plain sweet bread was good, I had like 3 pieces that morning.
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Accommodation's Reply
10 Jun 2025
Dear Mrs. Patricia Thank you very much for taking time to share your experience with us, it was our pleasure to have you here at Swiss-Belhotel Ambon. As a part of our culture of passion and professionalism, we care to review and do improvement for our staff attentiveness. Service excellent is out priority and all of our staff is working base on the service excellent. Please contact me for your next visit plan and sure we will extend our commitment to you to deliver a better service. Once again, thank you, and we hope to have an opportunity to welcome you back again and make your stay as a memorable one. Best Regards, I Ketut Gunarta General Manager
P***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 49 week(s) ago
The room was worth the price. It was missing bath mat on day 1, I reported it, then it was provided the next day. Laundry service was awesome: pick up at 9am, done by 6 or 7pm. They thoroughly clean my white running hat with PLENTY of dirt. The only thing about the room I found bothersome, was the loud sound of door closing from other rooms. The gym had enough equipment for me to train, however, maintenance probably need to be improved, because the weights on them were making this loud noise every time I lift and drop them. Breakfast buffet had a good spread of variety. However, the fried chicken that was a condiment of the nasi uduk, was too hard to cut. The plain sweet bread was good, I had like 3 pcs that morning.
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1 people find it helpful
Accommodation's Reply
10 Jun 2025
Dear Mrs. P***a Thank you very much for taking time to share your experience with us, it was our pleasure to have you here at Swiss-Belhotel Ambon. As a part of our culture of passion and professionalism, we care to review and do improvement for our staff attentiveness. Service excellent is out priority and all of our staff is working base on the service excellent. Please contact me for your next visit plan and sure we will extend our commitment to you to deliver a better service. Once again, thank you, and we hope to have an opportunity to welcome you back again and make your stay as a memorable one. Best Regards, I Ketut Gunarta General Manager
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Aloysius F.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 50 week(s) ago
Staying for a wedding, where all the families stay here and later the make up process and picking up and receiving the bride and groom in the hotel room. The staff is very helpful in terms of conditioning the position of the room, directing the families who come to follow the process of picking up and receiving the bride and groom. Thank you for the friendly staff.
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Accommodation's Reply
10 Jun 2025
Dear Mr. Aloysius. Thank you for choosing Swiss-Belhotel Ambon as your place to stay. We are glad to hear that you received good service during your visit with us. Passion and Attitude are one of the service standards provided by our staff to satisfy the comfort of every guest who stays and visits each of our outlets. We also always improve our hotel facilities and services, one of which is based on the reviews you provide. We hope to welcome you back to Swiss-belhotel Ambon soon. Yours sincerely, i ketut Gunarta. General Manager
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Aloysius F.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 50 week(s) ago
Staying for a wedding, where all the families stay here and later the make up process and picking up and receiving the bride and groom in the hotel room. The staff is very helpful in terms of conditioning the position of the room, directing the families who come to follow the process of picking up and receiving the bride and groom. Thank you for the friendly staff.
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Accommodation's Reply
10 Jun 2025
Dear Mr. Aloysius. Thank you for choosing Swiss-Belhotel Ambon as your place to stay. We are glad to hear that you received good service during your visit with us. Passion and Attitude are one of the service standards provided by our staff to satisfy the comfort of every guest who stays and visits each of our outlets. We also always improve our hotel facilities and services, one of which is based on the reviews you provide. We hope to welcome you back to Swiss-belhotel Ambon soon. Yours sincerely, i ketut Gunarta. General Manager
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GLENMIDEYS H.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 50 week(s) ago
Enjoy all the hospitality of the service, the best 👍
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Accommodation's Reply
10 Jun 2025
Dear Mrs. Glenmideys. Thank you for choosing Sky-Bar as a place to spend your leisure time. We are glad to hear that you received good service during your visit with us. Passion and Attitude are one of the service standards provided by our staff to satisfy the comfort of every guest who stays and visits each of our outlets. We also always improve our hotel facilities and services, one of which is based on the reviews you provide. We hope to welcome you back to Swiss-belhotel Ambon soon. Best regards, i ketut Gunarta. General Manager
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Number of reviews per page
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