Check-in took longer than other hotels, only arriving at 2:30 PM. The restaurant menu was very limited, and the food took a while to arrive. Breakfast was standard, but the funny thing was the chicken porridge without chicken :) The swimming pool was poorly maintained and couldn't be used. The hotel was large but relatively quiet.

For a 4-star hotel, it needs renovation. The lobby is hot, the rooms are quite large, but the bathroom carpet looks very worn. The location is good, and the staff is friendly (except for the one female receptionist who handles check-in).

A hotel in the city center, quite comfortable, clean, and close to restaurants. The price is still reasonable.

Yesterday, I got a room on the 3rd floor, room 320. The carpet was dirty and dusty, the shower head had a broken hanger, and the bathroom looked old and a bit crusty. And no shampoo, only two bars of soap. The only plus was that I slipped on Paskal.

Very spacious room, there is a sofa bed.

The hotel staff are friendly and the best. The service is satisfactory.

Very strategic location. The hotel is very close to the train station and also the shopping mall.

Very good food and comfort. All staff are friendly. The service and restaurant are quite good. Maintain it.

Very pleasant with the atmosphere of the room.

The hotel needs to be maintained to make it better because there are always problems with the AC and the shower.

I know this hotel's price is pretty low. But why did I get a room with a sofa that smelled like armpits? When I arrived, there was trash from a plastic bottle cap, and a safety pin on the window. Asking for a refill of mineral water also had to be paid. And at first, I was greeted by a grumpy, sullen, indifferent, and unfriendly receptionist. This was my fifth stay, and I always stay here every time I come to Bandung. This fifth time was even worse, unlike the previous ones. Bad service.

The staff and reception were okay. The downside of this hotel is that many people smoke. In the lobby and bedrooms, my first impression upon entering was that the sheets were unclean. The carpeted floor was also very dirty. I tried wiping it with wet wipes first. When I entered the toilet, the toilet lid was off. There was no soap or shampoo, and the towels were dirty. The hot water didn't work, and the room was stuffy. The air conditioning wasn't cooling either.

The hotel staff was friendly, the bathtub water was cloudy and it was difficult to get it warm.

- I was a bit confused by the unique name of the hotel. It's called Gino Feruci Hotel. On the front wall of the hotel, there's a stone that says "Hotel Express." The hotel theme song is played, but the name of the hotel is "Kagum Hotel." - The staff was friendly and responsive, but unfortunately, they couldn't solve the problems we complained about: 1. Hot water in the bathtub. I complained it wasn't hot. A technician came and checked, but it still wasn't hot. Even the shower in the bathtub was broken, and they didn't know why, as there had been no previous reports. 2. The room's AC is a central air conditioner. I complained it wasn't cold even though the thermostat was set to 18°. A technician came and checked, saying it was dirty and the freon needed to be repaired. After repairing it, I was told to wait 15 minutes, but it still wouldn't cool. I called again, saying the thermostat was set to 18°, but the maximum temperature the central AC could produce was 24°. They told me to wait another 15 minutes. If it still wasn't cold, I was told to call again. But because we were too lazy, we didn't call again. Even when we checked out, there was still no change. Only air was blowing.

Near the Braga and Priangan tofu. Must try!

The AC wasn't cold, as if the app had deliberately set up a hot room. It's truly evil if this was planned.

The security officers make you feel comfortable and friendly 😘🥰

Fun, cool, and happy, and relaxed, friendly, clean employees

The room's AC and hot water don't work properly, the bathroom smells.

The room is quite spacious for that price, for breakfast there is less variety for a 4 star class. But it is very unfortunate that the children's swimming pool is under maintenance, and not taken care of, then the gym equipment is only 3 and only 1 can be used, the treadmill and electric bike are broken. Then it is also unfortunate that in the room the sofa has fallen and is still placed in the room, then the closet as seen is very unfortunate that it can be dangerous for the skin because the paint is peeling off, in room 801.