Dear Mr. Ratih A.P., Thank you for your review and feedback. We apologize that your request for a non-smoking room was not fulfilled upon your arrival. This is a genuine concern for us, and we strive to better serve our guests in the future. We are pleased to hear that your overall stay was positive. Thank you for your understanding, and we look forward to welcoming you back for an even more enjoyable experience on your next stay. Sincerely, Anthony W. Soemartono, General Manager

Dear Valued Guest, Thank you for taking the time to share your experience. We apologize that the cleanliness of your room did not meet your standards and expectations. We are particularly saddened by the lack of cleanliness in the drinking glasses, water containers, the hair found in the room, and the bathroom which was not properly maintained. We have already informed management about this. We understand how inconvenient this situation can be, especially arriving at night and expecting a clean and ready-to-use room. We have forwarded this feedback to our housekeeping team for a thorough assessment and inspection to ensure our cleanliness standards are maintained more consistently. Thank you for this helpful feedback, which assists us in our improvement. We sincerely hope to welcome you back and provide you with a better stay in the future. Sincerely, Anto W. Soemartono, General Manager