Atria Hotel Gading Serpong

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Overall Ratings & Reviews Atria Hotel Gading Serpong

Traveloka (5,747)
Other sources (164)
8.5
Very Good
From 5,747 reviews
Provided by travellers on
Cleanliness

8.7

Room Comfort

8.6

Meal

8.4

Location

8.8

Service and Facilites

8.5

People often mention about Atria Hotel Gading Serpong
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Staff Friendliness (73)
Hotel Area (69)
Bedroom (66)
Bathroom (63)
Accessibility (62)
Room Space (62)
Ambiance (61)
Surroundings (60)
Taste (55)
Variety (52)
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Traveller Reviews Atria Hotel Gading Serpong

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40
Customer reviews
V***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 day(s) ago
Located in the heart of Gading Serpong, it's easy to get everywhere, just walk to the SMS Mall. It's comfortable and kids-friendly.
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lie f. k.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.2
/10
Reviewed 1 week(s) ago
I've stayed there several times, but the strange thing is that when I leave the parking lot, sometimes the parking fee is entered and sometimes it's not, sometimes I have to pay, even though I can't, I'm too lazy to go to the receptionist again.
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Firdausya A. N. P.
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Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 week(s) ago
The hotel staff is very friendly, very helpful to customer needs and cleanliness is very well maintained.
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N***a
icon-Staycation
Staycation
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10.0
/10
Reviewed 5 week(s) ago
The hotel staff was very friendly in assisting with hotel check-in.
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.2
/10
Reviewed 6 week(s) ago
Nice place to stay and recommended, we will be back again
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A***o
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
The check-in process was fast, the staff was friendly, and the food was quite good.
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Jennie F.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
The staff is all friendly, and I want to give a shout out to the front desk staff for being so helpful. The breakfast is delicious, but the best part is the lontong sayur (rice cake with vegetables). The best!
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E***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
5.6
/10
Reviewed 7 week(s) ago
The room cleanliness was very poor, the bathroom drain smelled (I ended up buying my own air freshener), there were insects/lice in the bed, cockroaches in the bathroom, the room soundproofing was not good so this was the noisiest hotel I have ever stayed in.
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ike d.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 week(s) ago
Friendly staff, good facilities, varied breakfast, good.
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1 people find it helpful
Accommodation's Reply
23 Mar 2026
Dear Mr. Ike, Thank you for choosing to stay at Atria Hotel Gading Serpong and for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay. Excellent service and attention to detail are our top priorities, and we are pleased that this was evident during your stay. We look forward to welcoming you back to Atria Hotel Gading Serpong soon, so that you can continue to enjoy our services and create even more memorable moments. Sincerely, The General Manager
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F***z
icon-origin-TRAVELOKA
9.7
/10
Reviewed 8 week(s) ago
Cool, thank you, suggestion for breakfast menu is to increase it more if possible
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Accommodation's Reply
23 Mar 2026
Dear Mr./Mr./Ms. F*z, Thank you for choosing to stay at Atria Hotel Gading Serpong and for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay. Excellent service and attention to detail are our top priorities, and we are pleased that this was evident during your stay. We look forward to welcoming you back to Atria Hotel Gading Serpong soon, so that you can continue to enjoy our services and create even more memorable moments. Sincerely, The General Manager
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E***s
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 8 week(s) ago
Stayed at Atria GS because I was satisfied with Atria Magelang. But if you compare, the one in Magelang is still better overall. Experience at Atria GS: Cons: 1. Wifi was down, after several attempts it was finally able to come back. 2. The lobby and corridor of the hotel room did not smell as good as at Atria Magelang. 3. The playground room and gym were a bit damp, so the atmosphere was a bit musty, maybe because they were rarely used. 4. The taste of the main meal / heavy meal for a 4-star hotel was a bit ordinary. Pros: 1. Although the main meal was not delicious, the dessert / pastry was delicious. 2. Comfortable and aesthetic dining room 3. The swimming pool has a sunroof so it was not hot 4. The soap was fragrant. 5. Lots of storage / shelves in the room to put things. Special thanks to RCP Mbak Devy and Housekeeping Mbak Kacamata for their hospitality.
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Accommodation's Reply
23 Mar 2026
Dear Mr./Ms. E*s, Thank you for choosing to stay at Atria Hotel Gading Serpong and for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay. Excellent service and attention to detail are our top priorities, and we were pleased to see this evident during your stay. We apologize for any inconvenience you experienced during your stay and will take your feedback into consideration for future improvements. We look forward to welcoming you back to Atria Hotel Gading Serpong soon to ensure you continue to enjoy our services and create even more memorable moments. Sincerely, The General Manager
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Eva Y.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
This is my third stay at this hotel while on vacation in Jakarta... We stayed in the Serpong area. The room was quite clean and the breakfast was delicious. I will definitely stay here again when I'm on vacation in Jakarta. Very satisfied.
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Accommodation's Reply
23 Mar 2026
Dear Eva, Thank you for choosing to stay at Atrea Gading Serpong Hotel and for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay. Excellent service and attention to detail are our top priorities, and we are pleased that this was evident during your stay. We look forward to welcoming you back to Atrea Gading Serpong Hotel soon, so that you can continue to enjoy our services and create even more memorable moments. Sincerely, The General Manager
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A***u
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 10 week(s) ago
Overall good and satisfied. Easy to find food, close to the mall
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Accommodation's Reply
23 Mar 2026
Dear Mr./Ms. A*, Thank you for choosing to stay at Hotel Atria Gading Serpong and for taking the time to share your experience with us. We are delighted that you enjoyed your stay. Excellent service and attention to detail are our top priorities, and we are pleased that this was evident during your stay. We look forward to welcoming you back to Hotel Atria Gading Serpong soon, so that you can continue to enjoy our services and create even more memorable moments. Sincerely, The General Manager
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M***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
It was a great pleasure staying at Atria Hotel, for those staying in the Serpong area, you can definitely choose Atria Hotel as the right place to rest.
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Accommodation's Reply
23 Mar 2026
Dear Madam Ma'a, Thank you for choosing to stay at Hotel Atria Gading Serpong and for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay. Excellent service and attention to detail are our top priorities, and we are pleased that this was evident during your stay. We look forward to welcoming you back to Hotel Atria Gading Serpong soon, so that you can continue to enjoy our services and create even more memorable moments. Sincerely, The General Manager
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Nana L.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
The rooms are clean, the breakfast is delicious and there is a lot of variety.
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1 people find it helpful
Accommodation's Reply
23 Mar 2026
Dear Ms. Nana, Thank you for choosing to stay at Atria Hotel Gading Serpong and for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay. Excellent service and attention to detail are our top priorities, and we are pleased that this was evident during your stay. We look forward to welcoming you back to Atria Hotel Gading Serpong soon, so that you can enjoy our services and create even more memorable moments. Sincerely, The General Manager
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Putri K.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
3 days 2 nights stay hereeeee I'm happy, everything is okay.
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Accommodation's Reply
23 Mar 2026
Dear Ms. Putri, Thank you for choosing to stay at Atria Gading Serpong Hotel and for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay. Excellent service and attention to detail are our top priorities, and we are pleased that this was evident during your stay. We look forward to welcoming you back to Atria Gading Serpong Hotel soon, so that you can continue to enjoy our services and create even more memorable moments. Sincerely, The General Manager
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Putri K.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
First time and everything was satisfactory, love it.
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+3
2 people find it helpful
Accommodation's Reply
23 Mar 2026
Dear Ms. Putri, Thank you for choosing to stay at Atria Gading Serpong Hotel and for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay. Excellent service and attention to detail are our top priorities, and we are pleased that this was evident during your stay. We look forward to welcoming you back to Atria Gading Serpong Hotel soon, so that you can continue to enjoy our services and create even more memorable moments. Sincerely, The General Manager
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L***a
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
I only stopped by this hotel briefly because I had to leave for the airport early in the morning. The cleanliness was good, the room was comfortable, and the price was reasonable. The staff was friendly and helpful, and the morning call was punctual. They took the initiative to offer drinks and food as breakfast wasn't open yet.
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Accommodation's Reply
23 Mar 2026
Dear Ms. L*a, Thank you for choosing to stay at Atria Gading Serpong and for taking the time to share your experience with us. We are delighted to hear that you had a wonderful stay. Excellent service and attention to detail are our top priorities, and we are thrilled that this was evident during your stay. We look forward to welcoming you back to Atria Gading Serpong soon, so that you can enjoy our services and create many more memorable moments. Sincerely, The General Manager
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Diantoro
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
The hotel is clean, the staff are friendly, the food is okay, the rooms are clean.
1 people find it helpful
Accommodation's Reply
23 Mar 2026
Dear Mr/Mrs Diantoro, Thank you for choosing to stay at Atria Hotel Gading Serpong and taking the time to share your recent experience with us. We are delighted to hear that you enjoyed your stay. Providing exceptional service and attention to detail is our top priority, and we are glad that this was reflected during your visit. We look forward to welcoming you back to Atria Hotel Gading Serpong soon, where you can continue to enjoy our hospitality and create more memorable moments. Yours sincerely, General Manager
Eva Y.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
Very comfortable. I've stayed at this hotel twice and will always come back here every time I visit Jakarta.
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Accommodation's Reply
23 Mar 2026
Dear Eva, Thank you for choosing to stay at Atria Hotel Gading Serpong and for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay. Excellent service and attention to detail are our top priorities, and we are pleased that this was evident during your stay. We look forward to welcoming you back to Atria Hotel Gading Serpong soon, so that you can continue to enjoy our services and create even more memorable moments. Sincerely, The General Manager
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Number of reviews per page
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40