Traveloka (4,847)
Other sources (162)
8.5
Very Good
From 4,847 reviews
Provided by travellers on
Cleanliness
8.7
Room Comfort
8.6
Meal
8.4
Location
8.8
Service and Facilites
8.6
People often mention about Atria Hotel Gading Serpong
All
Staff Friendliness (51)
Hotel Area (48)
Bedroom (46)
Bathroom (46)
Room Space (44)
Accessibility (43)
Ambiance (42)
Surroundings (39)
Family Friendly (38)
Taste (38)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews
Traveller Reviews Atria Hotel Gading Serpong
Number of reviews per page
20
40
Customer reviews
C***N
5.7
/10
Reviewed 4 day(s) ago
There was only one working power outlet in the room, and only a USB port was available. The soundproofing was very poor, with the TV coming from the next room at night and the car horns honking from the street outside being very loud. I woke up early and couldn't sleep, so I ended up going to the gym to work out. Upon arrival, I realized the facilities were old and poorly maintained. If all standards are so low, why is it a four-star hotel? Moving forward.
Read More
See original
Find this review helpful?
NK
Nurtjahjono K.
Leisure
8.5
/10
Reviewed 5 day(s) ago
Security is very friendly and helpful.
See original
Find this review helpful?
A***i
Business
10.0
/10
Reviewed 2 week(s) ago
Nice nice nice nice nice nice nice nice
Find this review helpful?
Accommodation's Reply
01 Sep 2025
Dear Mrs. A*I, Thank you for choosing to stay at Atria Hotel Gading Serpong and taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay. Providing exceptional service and attention to detail is our top priority, and we are delighted that this was reflected during your visit. We look forward to welcoming you back to Atria Hotel Gading Serpong soon so you can continue to enjoy our hospitality and create more memorable moments. Sincerely, General Manager
See original
E***e
Staycation
10.0
/10
Reviewed 2 week(s) ago
Nice experience stay here. No complaints. Just relax and enjoy your time with family.
Find this review helpful?
Accommodation's Reply
08 Sep 2025
Dear Mr/Mrs E***e,
Thank you for choosing to stay at Atria Hotel Gading Serpong and taking the time to share your recent experience with us. We are delighted to hear that you enjoyed your stay. Providing exceptional service and attention to detail is our top priority, and we are glad that this was reflected during your visit.
We look forward to welcoming you back to Atria Hotel Gading Serpong soon, where you can continue to enjoy our hospitality and create more memorable moments.
Yours sincerely,
General Manager
E***a
10.0
/10
Reviewed 3 week(s) ago
I've stayed here twice, the food is delicious, varied
See original
Find this review helpful?
Accommodation's Reply
01 Sep 2025
Dear Mrs. E*a, Thank you for choosing to stay at Atria Hotel Gading Serpong and taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay. Providing exceptional service and attention to detail is our top priority, and we are delighted that this was reflected during your visit. We look forward to welcoming you back to Atria Hotel Gading Serpong soon so you can continue to enjoy our hospitality and create more memorable moments. Sincerely, General Manager
See original
h***i
Staycation
10.0
/10
Reviewed 3 week(s) ago
Fun, the facilities for children are quite complete.
See original
Find this review helpful?
Accommodation's Reply
01 Sep 2025
Dear Mrs. H*i, Thank you for choosing to stay at Atria Hotel Gading Serpong and taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay. Providing exceptional service and attention to detail is our top priority, and we are delighted that this was reflected during your visit. We look forward to welcoming you back to Atria Hotel Gading Serpong soon so you can continue to enjoy our hospitality and create more memorable moments. Sincerely, General Manager
See original
Y***i
10.0
/10
Reviewed 4 week(s) ago
Clean, comfortable, super recommended. Definitely stay again🥰
See original
Find this review helpful?
Accommodation's Reply
01 Sep 2025
Dear Mrs. Y*i, Thank you for choosing to stay at Atria Hotel Gading Serpong and taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay. Providing exceptional service and attention to detail is our top priority, and we are delighted that this was reflected during your visit. We look forward to welcoming you back to Atria Hotel Gading Serpong soon so you can continue to enjoy our hospitality and create more memorable moments. Sincerely, General Manager
See original
D***l
8.8
/10
Reviewed 6 week(s) ago
The hotel staff is friendly, the surrounding environment is clean, safe and comfortable.
See original
1 people find it helpful
Accommodation's Reply
18 Aug 2025
Dear Mrs. D*I, Thank you for choosing to stay at Atria Hotel Gading Serpong and taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay. Providing exceptional service and attention to detail is our top priority, and we are delighted that this was reflected during your visit. We look forward to welcoming you back to Atria Hotel Gading Serpong soon so you can continue to enjoy our hospitality and create more memorable moments. Sincerely, General Manager
See original
DS
Den S.
10.0
/10
Reviewed 6 week(s) ago
Very comfortable, the room is also nice, new, and smells good.
See original
Find this review helpful?
Accommodation's Reply
18 Aug 2025
Dear Mr. Den S., Thank you for choosing to stay at Atria Hotel Gading Serpong and taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay. Providing exceptional service and attention to detail is our top priority, and we are delighted that this was reflected during your visit. We look forward to welcoming you back to Atria Hotel Gading Serpong soon so you can continue to enjoy our hospitality and create more memorable moments. Sincerely, General Manager
See original
yoyok p.
Leisure
10.0
/10
Reviewed 6 week(s) ago
The hotel staff is very friendly, the hotel atmosphere is comfortable, close to SMS.
See original
Find this review helpful?
Accommodation's Reply
18 Aug 2025
Dear Yoyok P., Thank you for choosing to stay at Atria Hotel Gading Serpong and taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay. Providing exceptional service and attention to detail is our top priority, and we are delighted that this was reflected during your visit. We look forward to welcoming you back to Atria Hotel Gading Serpong soon so you can continue to enjoy our hospitality and create more memorable moments. Sincerely, General Manager
See original
a***s
6.0
/10
Reviewed 7 week(s) ago
Experience staying for 3 days but it was like a 1 or 2 star hotel, very slow for everything 🤡
See original
1 people find it helpful
Accommodation's Reply
04 Aug 2025
Dear Mr./Ms. A*s, Thank you for choosing to stay at Atria Hotel Gading Serpong and taking the time to share your experience with us. We are very sorry to hear about the unpleasant experience you had during your stay at our hotel. I have shared your comments with our team to investigate the issues you experienced and take corrective action immediately. Please accept our sincere apologies for the inconvenience caused. We greatly appreciate your feedback and hope to restore your trust in Atria Hotel Gading Serpong on your next visit. Sincerely, General Manager
See original
yoyok p.
Leisure
9.7
/10
Reviewed 8 week(s) ago
The hotel staff is very friendly, the hotel location is very strategic, close to SMS
See original
Find this review helpful?
Accommodation's Reply
29 Jul 2025
Dear Mr. Yoyok P.,
Thank you for choosing to stay at Atria Hotel Gading Serpong and taking the time to share your recent experience with us. We are delighted to hear that you enjoyed your stay. Providing exceptional service and attention to detail is our top priority, and we are glad that this was reflected during your visit.
We look forward to welcoming you back to Atria Hotel Gading Serpong soon, where you can continue to enjoy our hospitality and create more memorable moments.
Yours sincerely,
General Manager
W***n
9.4
/10
Reviewed 8 week(s) ago
It is very clean and nice hotel. Hotel staffs are well trained and friendly to help you.
Only a minor issue is the sound proof is not standard enough. You can literally hear what others are talking from next door. .
1 people find it helpful
Accommodation's Reply
29 Jul 2025
Dear Mr/Mrs W***n,
Thank you for choosing to stay at Atria Hotel Gading Serpong and taking the time to share your recent experience with us. We are delighted to hear that you enjoyed your stay. Providing exceptional service and attention to detail is our top priority, and we are glad that this was reflected during your visit.
We look forward to welcoming you back to Atria Hotel Gading Serpong soon, where you can continue to enjoy our hospitality and create more memorable moments.
Yours sincerely,
General Manager
N***h
Staycation
10.0
/10
Reviewed 8 week(s) ago
The hotel staff was very friendly and the check-in and check-out process was very easy. The place was clean and comfortable. Everything functioned as it should. This was my first time staying here, and I hope I will still feel comfortable in my next stay. Please maintain the quality.
See original
Find this review helpful?
Accommodation's Reply
29 Jul 2025
Dear Mr/Mrs N***h,
Thank you for choosing to stay at Atria Hotel Gading Serpong and taking the time to share your recent experience with us. We are delighted to hear that you enjoyed your stay. Providing exceptional service and attention to detail is our top priority, and we are glad that this was reflected during your visit.
We look forward to welcoming you back to Atria Hotel Gading Serpong soon, where you can continue to enjoy our hospitality and create more memorable moments.
Yours sincerely,
General Manager
AK
Andrew K. S.
Staycation
8.5
/10
Reviewed 10 week(s) ago
service was ok, room quite nice, but staff is quite limited, especially around swimming pool and gym there was nobody at around 4 pm
Find this review helpful?
Accommodation's Reply
15 Jul 2025
Dear Mr Andrew K.S.,
Thank you for choosing to stay at Atria Hotel Gading Serpong and taking the time to share your recent experience with us. We are delighted to hear that you enjoyed your stay. We will take note on this issue and follow up internally within the management.
We look forward to welcoming you back to Atria Hotel Gading Serpong soon, where you can continue to enjoy our hospitality and create more memorable moments.
Yours sincerely,
General Manager
A***i
10.0
/10
Reviewed 10 week(s) ago
THE HOTEL IS VERY CLEAN AND VERY COOL ... THE EMPLOYEES/STAFF ARE FRIENDLY. SUITABLE FOR A FAMILY HOTEL....BRAVO ATRIA HOTEL
See original
Find this review helpful?
Accommodation's Reply
08 Jul 2025
Dear Вараke/Mrs. A*i, Thank you for choosing to stay at Atria Hotel Gading Serpong and taking the time to share your experience with us. We are very happy to hear that you enjoyed your stay. Providing exceptional service and attention to detail is our top priority, and we are glad that it was reflected during your visit. We look forward to welcoming you back to Atria Hotel Gading Serpong soon so you can continue to enjoy our hospitality and create more memorable moments. Sincerely, General Manager
See original
AM
Ali M.
Leisure
10.0
/10
Reviewed 13 week(s) ago
Incidentally I didn't take a photo, but certainly with SMS Mall the road to the market is also close. Bravo Hotel Atria!
See original
1 people find it helpful
Accommodation's Reply
19 Jun 2025
Dear Ali M., Thank you for choosing to stay at Atria Hotel Gading Serpong and taking the time to share your experience with us. We are very happy to hear that you enjoyed your stay. Providing exceptional service and attention to detail is our top priority, and we are glad that it was reflected during your visit. We look forward to welcoming you back to Atria Hotel Gading Serpong soon so you can continue to enjoy our hospitality and create more memorable moments. Sincerely, General Manager
See original
DP
Dalvin P.
8.5
/10
Reviewed 13 week(s) ago
Hotel stay is great, clean room, and good location.
Find this review helpful?
Accommodation's Reply
19 Jun 2025
Dear Mr. Dalvin P., Thank you for choosing to stay at Atria Hotel Gading Serpong and taking the time to share your experience with us. We are very happy to hear that you enjoyed your stay. Providing exceptional service and attention to detail is our top priority, and we are glad that it was reflected during your visit. We look forward to welcoming you back to Atria Hotel Gading Serpong soon so you can continue to enjoy our hospitality and create more memorable moments. Sincerely, General Manager
See original
s
suvari
Business
10.0
/10
Reviewed 15 week(s) ago
friendly and the hotel is very suitable for vacation and business
See original
Find this review helpful?
Accommodation's Reply
09 Jun 2025
Dear Вараke/Mrs. Suvari, Thank you for choosing to stay at Atria Hotel Gading Serpong and taking the time to share your experience with us. We are very happy to hear that you enjoyed your stay. Providing exceptional service and attention to detail is our top priority, and we are glad that it was reflected during your visit. We look forward to welcoming you back to Atria Hotel Gading Serpong soon so you can continue to enjoy our hospitality and create more memorable moments. Sincerely, General Manager
See original
S***y
Leisure
9.7
/10
Reviewed 15 week(s) ago
Overall it's good, just need to improve the smoking rooms, the exhaust doesn't work well to suck up cigarette smoke and the room lights could be a bit brighter.
See original
Find this review helpful?
Accommodation's Reply
02 Jun 2025
Dear Mr./Mrs. S*y, Thank you for choosing to stay at Atria Hotel Gading Serpong and taking the time to share your experience with us. We are very happy to hear that you enjoyed your stay. Providing exceptional service and attention to detail is our top priority, and we are glad that it was reflected during your visit. We appreciate your feedback for us to follow up on in the future. We look forward to welcoming you back to Atria Hotel Gading Serpong soon so you can continue to enjoy our hospitality and create more memorable moments. Sincerely, General Manager
See original
Number of reviews per page
20
40
About Traveloka
Instagram
TikTok
Youtube
Copyright © 2025 Traveloka. All rights reserved