Gardenia Resort and Spa

Explore Gardenia Resort and Spa
8.5
Very Good
From 2,139 reviews
Provided by travellers on
Cleanliness

8.5

Room Comfort

8.6

Meal

8.2

Location

8.3

Service and Facilites

8.5

People often mention about Gardenia Resort and Spa
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Family Friendly (16)
Staff Friendliness (16)
Room Space (16)
Check-in/out Time (14)
Ambiance (14)
Bedroom (14)
Bathroom (14)
Surroundings (13)
Wifi (13)
Activity Option (13)
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Traveller Reviews Gardenia Resort and Spa

Number of reviews per page
20
40
Customer reviews
T***i
icon-origin-TRAVELOKA
9.2
/10
Reviewed 1 week(s) ago
This was a nice hotel in its day, but it's just a bit under-maintained. The food is delicious. The pool is in a terrible state of disrepair. Hopefully, the owner can restore the hotel to its former glory. So far, so good.
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zetbi z.
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
Good service, when ordering food it was delivered by friendly staff, good job👍
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D***i
icon-origin-TRAVELOKA
8.8
/10
Reviewed 3 week(s) ago
The staff are friendly and kind, no regrets.
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m***s
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
The staff are all friendly and kind, helpful.
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Elda O.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
The staff is very friendly, the breakfast menu is delicious, the location is beautiful, cool, really a suitable place to take a break from the work routine.
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Vanella A.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The place is really spacious, it's really fun, I really like it
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Wahyu E. P.
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Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 7 week(s) ago
A 4-day, 3-night stay in a beautiful resort setting with beautiful greenery and stunning views. The hotel staff was very friendly and helpful during check-in and check-out.
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Nurul A.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 8 week(s) ago
The rooms are spacious and clean. Affordable with good amenities. Clean and well-maintained. It's a great place to stay with the family. I'll definitely return here again next time I visit Pontianak.
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R***a
icon-origin-TRAVELOKA
9.1
/10
Reviewed 12 week(s) ago
The pool is only open until 5pm. It would be nice if it was open 24 hours.
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1 people find it helpful
Tabita R. P.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 13 week(s) ago
Didn't expect our stay here would be that good. The room was really spacious and a bit homey. The breakfast was good enough for that price. The staff's hospitality was sufficient as well. The view and environment was clean and green enough. Overall, we enjoyed our stay there. Thanks!
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K***n
icon-origin-TRAVELOKA
9.4
/10
Reviewed 19 week(s) ago
Friendly staff, no mosquitoes, away from the hustle and bustle of the main city area. Great!
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.3
/10
Reviewed 20 week(s) ago
The hotel staff is friendly and helpful. However, the soundproofing is lacking, given the wooden floors in the rooms. This is especially true if you have small children. Guests should be reminded to be considerate and keep noise levels low. Given the expansive area, some of the outdoor woodwork requires maintenance due to mold and other issues. The grass is also starting to grow tall. So, guests shouldn't have high expectations for a resort. Otherwise, it's good.
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2 people find it helpful
B***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.9
/10
Reviewed 21 week(s) ago
The room cleanliness is not great. The bathroom is quite dirty and lack of maintenance, amenities in the bedroom isn’t sufficient. We also need to pay for extra 2 bath towels and 2 pillows for our young kids per night. Fridge is the room was broken too. Overall, we are not very satisfied. Not recommended unless you’d like the hotel style.
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1 people find it helpful
Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.2
/10
Reviewed 29 week(s) ago
For a good rest, a calm and beautiful atmosphere.
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L***y
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 30 week(s) ago
It's comfortable here, the place is nice and comfortable.
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A***a
icon-Business
Business
icon-origin-TRAVELOKA
8.8
/10
Reviewed 35 week(s) ago
The towel smells a bit, please pay attention again, there are also some stains on the mattress. Other than that, everything is okay... not disappointing
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F***r
icon-origin-TRAVELOKA
9.4
/10
Reviewed 36 week(s) ago
Is the best [Engaging opening line] [Tell us about your stay] Ambiance/Facilities: [Describe the hotel's ambiance and facilities] Food: [Share your thoughts on the food provided] Staff Assistance: [Tell us about your experience with the hotel staff] Highlights: [Mention things that made your stay special] Price: [Give your opinion on the value for the price paid] Location: [Describe the hotel's location, e.g., strategic location close to...]
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C***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 44 week(s) ago
The room is spacious and clean.. Overall worth the price.
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M***a
icon-origin-TRAVELOKA
9.1
/10
Reviewed 57 week(s) ago
Excellent, receptionist, cleaning staff, security staff, restaurant staff Good job "best greeting" also best service. MAINTAIN. For the swimming pool only, please help to maintain the cleanliness of the water from moss, the children's pool area is very dirty, thank you.
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2 people find it helpful
V***a
icon-origin-TRAVELOKA
8.8
/10
Reviewed 58 week(s) ago
the atmosphere is calm, just sorry the toilet smells, hopefully more attention will be paid to cleanliness. the breakfast menu is not too much
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2 people find it helpful
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