Grand Zuri Hotel Dumai

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Overall Ratings & Reviews Grand Zuri Hotel Dumai

Traveloka (2,401)
Other sources (17)
8.8
Very Good
From 2,401 reviews
Provided by travellers on
Cleanliness

8.9

Room Comfort

8.9

Meal

8.7

Location

9.0

Service and Facilites

8.9

People often mention about Grand Zuri Hotel Dumai
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Staff Friendliness (105)
Distance to City Center (98)
Ambiance (92)
Hotel Area (90)
Bedroom (89)
Bathroom (80)
Family Friendly (77)
Variety (76)
Room Space (75)
Taste (73)
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Traveller Reviews Grand Zuri Hotel Dumai

Number of reviews per page
20
40
Customer reviews
Fadli K. k.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 day(s) ago
Excellent and highly recommended. Booked a superior room but was upgraded to a deluxe room without increasing the price. Breakfast was also delicious 👍
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Accommodation's Reply
12 Sep 2026
Dear Guests, It is with great pleasure from Grand Zuri Dumai that we express our deepest gratitude for your review. We are delighted to hear that your stay with us was memorable. Our entire team is committed to creating a warm atmosphere with sincere and professional service. Your feedback is a valuable inspiration for us to continuously improve the quality of our service in all aspects. We hope to welcome you back again and provide you with an even better experience on your next visit. Thank you for your interest and trust. Sincerely, Dedy Sumardi, General Manager
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Nopri H.
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10.0
/10
Reviewed 5 day(s) ago
The staff is friendly, the service is excellent, and the rooms are comfortable and clean. Highly recommended!
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Accommodation's Reply
13 Sep 2026
Dear Guests, It is with great pleasure from Grand Zuri Dumai that we greatly appreciate your review. We are delighted to hear that your stay with us was memorable. Our entire team is committed to creating a warm atmosphere with sincere and professional service. Your feedback is a valuable inspiration for us to continuously improve the quality of our service in all aspects. We hope to welcome you back again and provide you with an even better experience on your next visit. Thank you for your interest and trust. Sincerely, Dedy Sumardi, General Manager
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Salsa B. N.
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10.0
/10
Reviewed 6 day(s) ago
The service staff is friendly and helpful. The lobby is clean and comfortable.
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Accommodation's Reply
13 Sep 2026
Dear Guests, It is with great pleasure from Grand Zuri Dumai that we greatly appreciate your review. We are delighted to hear that your stay with us was memorable. Our entire team is committed to creating a warm atmosphere with sincere and professional service. Your feedback is a valuable inspiration for us to continuously improve the quality of our service in all aspects. We hope to welcome you back again and provide you with an even better experience on your next visit. Thank you for your interest and trust. Sincerely, Dedy Sumardi, General Manager
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Efrizal C.
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10.0
/10
Reviewed 1 week(s) ago
The service staff is very friendly, the lobby area is clean.
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Accommodation's Reply
11 Sep 2026
A heartfelt greeting from Hotel Dumai. Thank you very much for your valuable feedback. We are delighted to hear that you had a comfortable stay at our hotel. All of our staff are committed to providing high-quality service and creating a comfortable atmosphere with sincere professionalism. Your valuable feedback is extremely important and invaluable in continuously improving the quality of our service. We look forward to welcoming you back again. We will strive to provide you with an even more satisfying experience next time. Thank you for your interest in and trust in our hotel. General Manager, Dedi Smardi
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Desma H.
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8.5
/10
Reviewed 1 week(s) ago
Okay. Close to town. Clean. Tidy. Lots of breakfast options.
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Accommodation's Reply
08 Sep 2026
Dear Guests, It is with great pleasure from Grand Zuri Dumai that we greatly appreciate your review. We are delighted to hear that your stay with us was memorable. Our entire team is committed to creating a warm atmosphere with sincere and professional service. Your feedback is a valuable inspiration for us to continuously improve the quality of our service in all aspects. We hope to welcome you back again and provide you with an even better experience on your next visit. Thank you for your interest and trust. Sincerely, Dedy Sumardi, General Manager
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N***a
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10.0
/10
Reviewed 2 week(s) ago
The room is comfortable, there are no problems either.
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Accommodation's Reply
01 Sep 2026
Your Response: Dear Valued Guest, From Grand Zuri Dumai, We greatly appreciate your review. We are delighted to hear that your stay with us was memorable. Our entire team is committed to creating a warm atmosphere with sincere and professional service. Your feedback is a valuable inspiration for us to continuously improve our service quality standards in all aspects. We hope to welcome you back again and provide you with an even better experience on your next visit. Thank you for your interest and trust. Sincerely, Dedy Sumardi, General Manager
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n***l
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10.0
/10
Reviewed 2 week(s) ago
Love the staycation here, it's comfortable.
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Accommodation's Reply
02 Sep 2026
Dear Guests, It is with great pleasure from Grand Zuri Dumai that we express our deepest gratitude for your review. We are delighted to hear that your stay with us was memorable. Our entire team is committed to creating a warm atmosphere with sincere and professional service. Your feedback is a valuable inspiration for us to continuously improve the quality of our service in all aspects. We hope to welcome you back again and provide you with an even better experience on your next visit. Thank you for your interest and trust. Sincerely, Dedy Sumardi, General Manager
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M Aris A. R.
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10.0
/10
Reviewed 3 week(s) ago
comfortable and clean hotel lobby...
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Accommodation's Reply
01 Sep 2026
Your Response: Dear Valued Guest, From Grand Zuri Dumai, We greatly appreciate your review. We are delighted to hear that your stay with us was memorable. Our entire team is committed to creating a warm atmosphere with sincere and professional service. Your feedback is a valuable inspiration for us to continuously improve our service quality standards in all aspects. We hope to welcome you back again and provide you with an even better experience on your next visit. Thank you for your interest and trust. Sincerely, Dedy Sumardi, General Manager
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Dewi
icon-Leisure
Leisure
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10.0
/10
Reviewed 3 week(s) ago
Very close to wherever you want to go, the service is okay.
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Accommodation's Reply
31 Aug 2026
Dear Guests, It is with great pleasure from Grand Zuri Dumai that we greatly appreciate your review. We are delighted to hear that your stay with us was memorable. Our entire team is committed to creating a warm atmosphere with sincere and professional service. Your feedback is a valuable inspiration for us to continuously improve the quality of our service in all aspects. We hope to welcome you back again and provide you with an even better experience on your next visit. Thank you for your interest and trust. Sincerely, Dedy Sumardi, General Manager
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Dewi
icon-Leisure
Leisure
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10.0
/10
Reviewed 3 week(s) ago
clean and comfortable atmosphere
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Accommodation's Reply
01 Sep 2026
Your Response: Dear Valued Guest, From Grand Zuri Dumai, We greatly appreciate your review. We are delighted to hear that your stay with us was memorable. Our entire team is committed to creating a warm atmosphere with sincere and professional service. Your feedback is a valuable inspiration for us to continuously improve our service quality standards in all aspects. We hope to welcome you back again and provide you with an even better experience on your next visit. Thank you for your interest and trust. Sincerely, Dedy Sumardi, General Manager
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Usaini G.
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10.0
/10
Reviewed 3 week(s) ago
The front desk staff was friendly and helpful. The lobby was cool and clean. Recommended ⭐
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Accommodation's Reply
30 Aug 2026
Dear Guests, It is with great pleasure from Grand Zuri Dumai that we express our deepest gratitude for your review. We are delighted to hear that your stay with us was memorable. Our entire team is committed to creating a warm atmosphere with sincere and professional service. Your feedback is a valuable inspiration for us to continuously improve the quality of our service in all aspects. We hope to welcome you back again and provide you with an even better experience on your next visit. Thank you for your interest and trust. Sincerely, Dedy Sumardi, General Manager
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R***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The room is clean and the breakfast food variety is delicious.
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Accommodation's Reply
27 Aug 2026
Dear Guests, It is with great pleasure from Grand Zuri Dumai that we greatly appreciate your review. We are delighted to hear that your stay with us was memorable. Our entire team is committed to creating a warm atmosphere with sincere and professional service. Your feedback is a valuable inspiration for us to continuously improve the quality of our service in all aspects. We hope to welcome you back again and provide you with an even better experience on your next visit. Thank you for your interest and trust. Sincerely, Dedy Sumardi, General Manager
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A***t
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10.0
/10
Reviewed 3 week(s) ago
The receptionist is friendly, the food tastes good, the room connection is comfortable.
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Accommodation's Reply
27 Aug 2026
Dear Guests, It is with great pleasure from Grand Zuri Dumai that we express our deepest gratitude for your review. We are delighted to hear that your stay with us was memorable. Our entire team is committed to creating a warm atmosphere with sincere and professional service. Your feedback is a valuable inspiration for us to continuously improve the quality of our service in all aspects. We hope to welcome you back again and provide you with an even better experience on your next visit. Thank you for your interest and trust. Sincerely, Dedy Sumardi, General Manager
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R***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
The room is clean and spacious........
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Accommodation's Reply
27 Aug 2026
Dear Guests, It is with great pleasure from Grand Zuri Dumai that we express our deepest gratitude for your review. We are delighted to hear that your stay with us was memorable. Our entire team is committed to creating a warm atmosphere with sincere and professional service. Your feedback is a valuable inspiration for us to continuously improve the quality of our service in all aspects. We hope to welcome you back again and provide you with an even better experience on your next visit. Thank you for your interest and trust. Sincerely, Dedy Sumardi, General Manager
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intan s. r.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The staff is friendly and the rooms are comfortable and clean.
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Accommodation's Reply
27 Aug 2026
Dear Guests, It is with great pleasure from Grand Zuri Dumai that we greatly appreciate your review. We are delighted to hear that your stay with us was memorable. Our entire team is committed to creating a warm atmosphere with sincere and professional service. Your feedback is a valuable inspiration for us to continuously improve the quality of our service in all aspects. We hope to welcome you back again and provide you with an even better experience on your next visit. Thank you for your interest and trust. Sincerely, Dedy Sumardi, General Manager
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 week(s) ago
The children really like staying here.
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Accommodation's Reply
23 Aug 2026
Dear Guests, It is with great pleasure from Grand Zuri Dumai that we greatly appreciate your review. We are delighted to hear that your stay with us was memorable. Our entire team is committed to creating a warm atmosphere with sincere and professional service. Your feedback is a valuable inspiration for us to continuously improve the quality of our service in all aspects. We hope to welcome you back again and provide you with an even better experience on your next visit. Thank you for your interest and trust. Sincerely, Dedy Sumardi, General Manager
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Early F.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
For the affordable price, the staff provided excellent service. Check-in and check-out were quick, and the room was very clean. Highly recommended.
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Accommodation's Reply
23 Aug 2026
Dear Guests, It is with great pleasure from Grand Zuri Dumai that we greatly appreciate your review. We are delighted to hear that your stay with us was memorable. Our entire team is committed to creating a warm atmosphere with sincere and professional service. Your feedback is a valuable inspiration for us to continuously improve the quality of our service in all aspects. We hope to welcome you back again and provide you with an even better experience on your next visit. Thank you for your interest and trust. Sincerely, Dedy Sumardi, General Manager
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ari s.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The staff are friendly and helpful. The hotel environment is clean and comfortable.
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Accommodation's Reply
27 Aug 2026
Dear Guests, It is with great pleasure from Grand Zuri Dumai that we express our deepest gratitude for your review. We are delighted to hear that your stay with us was memorable. Our entire team is committed to creating a warm atmosphere with sincere and professional service. Your feedback is a valuable inspiration for us to continuously improve the quality of our service in all aspects. We hope to welcome you back again and provide you with an even better experience on your next visit. Thank you for your interest and trust. Sincerely, Dedy Sumardi, General Manager
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Nur F.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Friendly staff and helpful check-in service, highly recommended.
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Accommodation's Reply
27 Aug 2026
Dear Guests, It is with great pleasure from Grand Zuri Dumai that we greatly appreciate your review. We are delighted to hear that your stay with us was memorable. Our entire team is committed to creating a warm atmosphere with sincere and professional service. Your feedback is a valuable inspiration for us to continuously improve the quality of our service in all aspects. We hope to welcome you back again and provide you with an even better experience on your next visit. Thank you for your interest and trust. Sincerely, Dedy Sumardi, General Manager
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Nurainun K. P.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The hotel staff were friendly and helpful, and we were greeted with a warm welcome. Highly recommended.
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Accommodation's Reply
27 Aug 2026
Dear Guests, It is with great pleasure from Grand Zuri Dumai that we greatly appreciate your review. We are delighted to hear that your stay with us was memorable. Our entire team is committed to creating a warm atmosphere with sincere and professional service. Your feedback is a valuable inspiration for us to continuously improve the quality of our service in all aspects. We hope to welcome you back again and provide you with an even better experience on your next visit. Thank you for your interest and trust. Sincerely, Dedy Sumardi, General Manager
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Number of reviews per page
20
40