Overall Ratings & Reviews Kelapa Villas

Villa terburuk yang pernah saya tempati. Lokasi sangat jauh dari pelabuhan Gili Trawangan sehingga harus bayar cidomo 150 ribu untuk jarak 2.5km, kalau jalan kaki cukup berat apalagi kalau bawa koper. Waktu saya stay, sepeda juga tidak disediakan villa karena full booked. Awal check in, lantai villa terasa kotor seperti bertahun tahun tidak dipel, kaki lengket dan terasa kotor. Lampu ada beberapa tidak menyala seperti kamar mandi dan kolam, lalu call petugas akhirnya lampu kamar mandi diganti. Shower salah satu kamar mandi tidak berfungsi, lalu call petugas untuk dibetulkan. Water heater tidak berfungsi dan petugas menyerah tidak bisa memperbaiki akhirnya selama stay mandi air dingin. Tv tidak berfungsi. Tidak ada kopi, teh, gula dan tisu yang merupakan standar villa. Piring dan gelas hanya tersedia sedikit padahal harusnya pengelola tahu bahwa ini 5 bedroom villa dengan kapasitas 10 orang seharusnya jumlah piring gelas menyesuaikan. Puncaknya adalah sarapan dimana sarapannya hanya ada 2 pilihan yaitu nasi goreng dan egg on toast. Nasi goreng tidak ada rasa dan hanya pakai telur (nasi goreng murah) dan toast yang disajikan adalah toast saja tanpa egg seperti di gambar. Dengan harga yang tidak murah yaitu 3.8 jt ditambah extra bed 500rb saya mendapat sarapan ala losmen. Waktu saya protes ke pegawai hotel mereka tidak datang lagi untuk membawakan toast sesuai deskripsi menu yaitu egg on toast. Sarapan juga tidak disediakan kopi, teh apalagi juice seperti standar hotel bintang. Benar-benar mengecewakan dan tidak berkesan. Saya sudah kirim WA ke receptionis untuk berbagai keluhan saya dan mereka hanya minta maaf. Villa ini seperti tidak diurus oleh manajemen tapi oleh pembantu saja.

We had a very relaxing and comfortable stay in Kelapa Villas. The staff and Management were first class all the way! A Perfect Holiday!

The villa is really good, really big in accordance with the picture, the management is friendly. Next will come again, if only two or three of them stay here, if you take the 2 rooms, but the overall is really cool here.

We booked 3bedroom villa, arrived at Kelapa Villas at 1:30. We were told the Orchid villa is ready but need 20-30more minutes for final check by the maintenance. Were asked to wait in front of the office or at the outdoor restaurant near the front office. Later were told to wait for extra bed, as we are a group of 7adult +1 9yo child. Extra bed was charged IDR 500,000 per extra person per day and must be paid upfront. No welcome drinks, no lobby area. I asked again when can we go to the villa and the staff informed check in time is 3pm. When we addressed our complaints to the staff, the manager named Reza came in and starting to become emotional, and later told us that we are not accepted as their guest, and they will do full refund. Such a bad tempered person he is, that I have to personally asked him to listen to my side of story while let himself calm down. Anyhow we managed to get cidomo (horse-pulled cart /local transport) and go to Villa Ombak Sunset instead. This is not a villa should be managed. Bad service and bad attitude. Also note that the villa is located in the middle of the island, not a beachfront area. With this experience, I will think again to visit Gili Trawangan. That guy Reza really made our day.

The atmosphere is calm, safe, and the service is good.

Two years ago I gave a rating of 5 stars to this villa. This time I feel very dissatisfied. Management needs to improve service on all sides, especially the knowledge of front office waiters what services we can get at the villa. And our villa orders, are very improper for the cleanliness and maintenance of the furniture, so we were forced to ask for a downgrade to another villa that was cheaper in price (without asking for a refund of the only room price difference) which was cheaper for the sake of it. Me too often? arguing? with recipes especially about breakfast. Example: I have ordered 2 floating breakfast times from the start of check-in, then only day 1, Other days are said to be unavailable because they can only be ordered 1 day in advance. And I explained I had ordered 3 days before. Then answered again which can only be one time. And the receptionist insists that the rules without merus are guilty of giving inappropriate information. After insisting on apologizing, keep blaming the guest? not understanding? should have been told from the beginning, breakfast is also not much choice, Amrecan, why is it breakfast without bread? Except for banana juice that we appreciate: delicious. The point this time is very different from my experience 2 years ago at this place. A little feeling of disappointment is cured by the choice to rent a new and comfortable bicycle (yellow bicycle), others don't. Hopefully this management can improve the quality of service better. Because comfort while on vacation is what guests want to get when they want to pay and choose hotels / villas at reasonable prices.

The hotel feels comfortable at home, it's just so calm, it's just lacking, there's no sanitary equipment in sandals, everything's okay.

Don't get me wrong, i actually loved the resort. It was a very cosy villa, nicely decorated, the bed and pillow was comfortable, tv area was super relaxing to chill and yes the pool was great! but, i must say the location is bad - it is far far away from everything else! To walk will kill your legs; choose to cycle, the road is too rocky your bum will hurt. Not to mention it is super dark at night with no streetlights so the long walk/ride can be scary. Oh you can always take the pony carriage, but only during the day because you will not be able to call for one at night when reception is closed. Plus, it can be very taxing to your pocket if you take the pony ride back and forth every trip since it costs 150k to 200k per trip. Most importantly, the bad review is given because of the service we received from the receptionist. No, he was not impolitr, but because our flight home was early early morning and reception would be closed, we talked to the guy beforehand and he was supposed to arrange for us a pony trip to the jetty and also to contact our boat captain to standby for us at the jetty. First, we waited for 20mins outside the hotel and there was no pony. We couldn't wait any longer afraid we were to miss our boat so we ended up having to walk all the way. Then, when we arrived the jetty the boat too arrived so late we had to wait almost an hour before it came! Imagine how anxious we were worrying we might miss our flight. It felt worse to see that there were no other ready boats available for us at that wee hours. Never mind, at least the boat came in the end right? Oh but there's more to it! When we finally got to the other side of Lombok, what happened is just unbelievable. The hotel actually had someone waiting at the other side, forcing us to pay for the pony ride we never took! What an experience huh?!! What else can i say...

Should reconfirm to hotel about kitchen. Not every villa has kitchen. Just some of them. Thus hassle for us to change rooms. Also they have additional charge for kids above age 10 but its not written in the terms and condition.

Check-out time is too fast. International standards should be at 12 noon. So too rushed and jostled for morning check-out. Everything else is perfect.

The place is too far from the beach. We have to ride a bicycle / walk for about 1km. The waiter is not friendly.

The service is very picky. And the service is confused, already paid using OTA is not yet payment. I want to extend it in one more day, it can't be said to be full even though we've been there for 2 days and even prioritizes the order via email. Strange!

Very friendly staff, punctual and good service. Breakfast is good with a good variation to serve different tastes. We stayed in villa kura. The pool was amazing and for two people it is more than enough. They provide spa services and also airport transportation (which was punctual and pretty similar to public transport price). It was a pleasant stay and we enjoyed the facilities. Its a short walk from the beach and there is a good warung near by (Gili Frame). The gili can be very noisy with all the bars and the parties especially on the main road. We chose this place because it was far from the main road but still a pleasant walk to the shops and beach when we want to. Overall it was a good experience in all aspects with privacy.

I am here with my friends for holiday, there were 6 of us, I could say this place was awesome! we were very happy with their facilities, what a spacious room with our private pool, coconut for welcoming drinks, the room, the facilities, the exotic bathroom, everything was great! anyway you can rent bikes from the hotel for Rp 50k/24 hours, the location is quite far from main harbour so I suggest you to rent their bike if you want to go around the island especially to the central, but it is really close to catch the sunset anyway we loved our stay at Gili T esp in this hotel :)

the place is kinda dusty. floors are dusty. you can't walk barefoot, your foot will be black. the private pool was excellent. loved the private pool so much. Service of breakfast is ordered the night before 10pm and served to your room on the time u want. variety of breakfast was OK. it's not like a buffet style if u order from room. not sure how it will be like as I only able to have 1 breakfast in my stay and i choose to stay in room to be serviced. staff service was really good. wanted to tip all of them if I can but I forgot as I was rushing for my ferry to catch my plane. room is full of bugs. from mosquito to moths to flies to even centipede. thou they provide bygone spray and mosquito incest, that are still slot of insects. villa is really way far away from the main island. need a 30min walk from ferry. but u can rent a bike for IDR50,000 per day.

Thank you for the hospitality! It was a great day staying there for 2 days to spend our honeymoon. Hopefully we can visit this place again another time probably with our big family.

A great villa, suits for those who are looking for calmness but this hotel is far from the bars and restaurants (around 25 mins walking distance). the options for breakfast are quite various (you can choose between american, parisian, or indonesian food). overall, this is good place to stay while you visit Gili

Toilets sometimes like clogged, tp overalls okay ..

Although the location is slightly away from the center of the crowd, villas remain neat and clean. All the facilities work well, more suitable for those who like tranquility. Towards here better use Cidomo, especially if you bring a lot of goods. It is suitable for honeymoon or family holiday more than 2 nights, very affordable price for complete facilities.

Cozy home, quiet. A bit far from the scene but worth it.