8.2
Very Good
From 2,048 reviews
Provided by travellers on
Cleanliness

8.0

Room Comfort

8.0

Meal

7.8

Location

8.7

Service and Facilites

8.2

People often mention about Citrus Hotel Johor Bahru by Compass Hospitality
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Distance to City Center (25)
Staff Friendliness (25)
Room Space (24)
Bedroom (24)
Accessibility (22)
Bathroom (22)
Surroundings (21)
Ambiance (21)
Hotel Area (21)
Wifi (18)
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Traveller Reviews Citrus Hotel Johor Bahru by Compass Hospitality

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40
Customer reviews
Mohammed R.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 day(s) ago
Wonderful stay. This is my second time
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F***l
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
Staff very friendly, so much Indonesian employees
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wong k. s.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
hotel everything was good but no parking.
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S***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
The room is very spacious. Booked a family room from the app (1 queen bed 1 small bed). When checking in, I got a free upgrade so I got 2 large beds on the 5th floor. Perfect for a family with 2 teenagers. Lots of TV channels. There is a window view. The room is spacious. There is still 1 long sofa. The bathroom is also spacious + there is a hairdryer. The room is clean but under the bed is dirty The location is far from the Larkin bus terminal, but close to the JB check point. You can walk. If you bring a large suitcase, it's better to wait for the mall to open before crossing to Singapore. The hotel location is close to a laundromat + places to eat. There are places to eat near the hotel that are open 24 hours. Near a minimarket too. There is a delicious claypot place to eat.
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Accommodation's Reply
13 Jul 2025
Dear valued guest, Thank you for staying with us. We glad that you enjoyed the stay with us and at the same time we shall share the service hiccups to project team to improve. Looking forward to serve you much better. Kind Regards, The Team at Citrus Hotel JB.
Mohammed R.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
Wonderful experience overall! Will definitely come again!
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Accommodation's Reply
13 Jul 2025
Dear Mohammed R, Thank you for sharing your wonderful experience with us during your stay Citrus Hotel! We are glad you had a great stay and we hope to welcome you back soon! Best regards, The team at Citrus Hotel JB.
T***m
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
Last minute we booked the hotel. We never took the hotel before, but the last minute was taken, but we feel free and very comfortable with ours.
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Accommodation's Reply
13 Jul 2025
Dear valued guest, We are truly delighted to have you with us and glad that you enjoyed your stay with us here at Citrus Hotel JB. We look forward to welcome you again and rest assured you will have memorable experience with us. Best regards, The team at Citrus Hotel JB.
h***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 week(s) ago
1 night stay here, with a reservation without breakfast. It was pleasant, the location of the hotel made it very easy for us to take the train to Woodland to Singapore, the hotel is very close to the mall, and finding a place to eat is also easy, there are many delicious roadside eateries around the hotel.
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Accommodation's Reply
13 Jul 2025
Dear valued guest, Thank you for your lovely review and sharing your insider knowledge of how convenient our location is! We hope to welcome you back for another great stay. Best regards, The Team at Citrus Hotel JB.
D***y
icon-origin-TRAVELOKA
8.5
/10
Reviewed 8 week(s) ago
I left my jacket and shirt, still contacted the hotel, hope they keep it until my next trip going there.
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M***M
icon-origin-TRAVELOKA
9.4
/10
Reviewed 11 week(s) ago
Very strategic, environment for male pedestrians and affordable places to eat
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Accommodation's Reply
13 Jul 2025
Dear valued guest, Thank you for your lovely review and sharing your insider knowledge of how convenient our location is! We hope to welcome you back for another great stay. Best regards, The Team at Citrus Hotel JB.
I***l
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.7
/10
Reviewed 11 week(s) ago
Bought it at a high price of 1.4 million per night so it's not really worth it. The bidet shower jet is not smooth and clogged, for a good location. The nasi lemak food is okay.
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Accommodation's Reply
13 Jul 2025
Dear valued guest, Thank you for your stay feedback given! We have shared your comments with our project teams and will continue to improve the experience at our hotel. We hope to have another opportunity to have you back with us on your next visit to JB! Best regards, Team at Citrus Hotel JB.
Rakhmat H.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 11 week(s) ago
Very good and clean hotel! Good location as well.
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Accommodation's Reply
13 Jul 2025
Dear Rakhmat H, Thank you for sharing your wonderful experience with us during your stay Citrus Hotel! We are glad you had a great stay and we hope to welcome you back soon! Best regards, The team at Citrus Hotel JB.
R***o
icon-Medical
Medical
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
close to the karat bazaar, not difficult to find food
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Accommodation's Reply
13 Jul 2025
Dear valued guest, Thank you for your lovely review and sharing your insider knowledge of how convenient our location is! We hope to welcome you back for another great stay. Best regards, The Team at Citrus Hotel JB.
Vitasya
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.7
/10
Reviewed 12 week(s) ago
The location is very strategic near everywhere, the CI-CO process is easy, the room is not too big but the facilities are quite complete and clean. The only thing lacking is the breakfast, almost all of them are bland, instant juice drinks and need additional flavors for some food menu variants.
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Accommodation's Reply
13 Jul 2025
Dear Vitasya N, We’re happy to hear that you had good stay with us. We shall convey the defects to the concerned department to review and improve the service. Hope to welcome you back soon. Best Regards, The Team at Citrus Hotel JB.
s***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
Friendly staff, I booked 4 rooms, then I was going to Singapore and wanted to leave my bag at the reception but was offered early check in 1 room to put a lot of luggage from the group, very nice. The food is also quite delicious, close to JB Central, only 4 minutes away.
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Accommodation's Reply
13 Jul 2025
Dear valued guest, We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our guests, and we’re glad that this commitment was reflected in your visit. We look forward to welcome you again and rest assured you will have memorable experience with us. Have a wonderful day! The team at Citrus Hotel JB.
N***r
icon-origin-TRAVELOKA
8.2
/10
Reviewed 14 week(s) ago
Location close to jb square, seggate bridge and many choices of food places. Recommendation so far.
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Accommodation's Reply
13 Jul 2025
Dear valued guest, Thank you for your lovely review and sharing your insider knowledge of how convenient our location is! We hope to welcome you back for another great stay. Best regards, The Team at Citrus Hotel JB.
sherwin
icon-origin-TRAVELOKA
6.0
/10
Reviewed 15 week(s) ago
Hot water was not running. Rusty iron table.
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Accommodation's Reply
13 Jul 2025
Dear Sherwin, Thank you for providing us your stay feedback. We have taken note your comments and shall get the project team to rectify the raised matter. Thank you staying with us and hope we are able to serve you again, Best regards, The team Citrus Hotel JB.
Y***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.2
/10
Reviewed 16 week(s) ago
Location very near to City Square Mall and a lot of eateries.
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Accommodation's Reply
13 Jul 2025
Dear valued guest, Thank you for your lovely review and sharing your insider knowledge of how convenient our location is! We hope to welcome you back for another great stay. Best regards, The Team at Citrus Hotel JB.
F***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 17 week(s) ago
The staff is friendly, the hotel location is close to the mall. Just walk to the front.
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Accommodation's Reply
13 Jul 2025
Dear valued guest, Thank you for your high recommendations and praise for our friendly team! We hope to be part of your next JB adventure! Kind regards, The Team at Citrus Hotel JB.
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Vesparita
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 17 week(s) ago
everything is ok, finding food around the hotel is also easy, there are many shops and there is also a laundry near the hotel. the staff is very friendly, all the staff, even the cleaning staff are friendly and smiling, the place is clean, no complaints, I am very satisfied when I come back I must come here, if I want to go to Ciq it is also close.
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Accommodation's Reply
13 Jul 2025
Dear Vesparita, Thank you for sharing a review of your recent experience with us at Citrus Hotel JB. Our team here is committed to providing high-quality service and we’re thrilled to hear that we made a good impression on your stay. We look forward to welcome you again and rest assured you will have memorable experience with us. Thank you & be well – The team at Citrus Hotel JB.
Eka A.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 20 week(s) ago
The hotel OK near to city square, staff frendly, bath room clean and bedroom also clean, only a bit noisy if got people walking outside room
1 people find it helpful
Accommodation's Reply
13 Jul 2025
Dear Eka A, We glad that you enjoyed your stay with us. We sincerely empathize for the inconvenience caused; we take note your valuable feedback for continuous improvement and look forward to welcome you again to our hotel. Kind regards, The Team at Citrus Hotel JB.
Number of reviews per page
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