Sun Island Hotel & Spa Kuta

Explore Sun Island Hotel & Spa Kuta
8.4
Very Good
From 976 reviews
Provided by travellers on
Cleanliness

8.5

Room Comfort

8.5

Meal

8.0

Location

8.9

Service and Facilites

8.4

People often mention about Sun Island Hotel & Spa Kuta
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Distance to City Center (27)
Surroundings (26)
Ambiance (26)
Staff Friendliness (25)
Room Space (25)
Bedroom (25)
Accessibility (23)
Family Friendly (23)
Bathroom (21)
Hotel Area (21)
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Traveller Reviews Sun Island Hotel & Spa Kuta

Number of reviews per page
20
40
Customer reviews
RIKI R.
icon-origin-TRAVELOKA
8.0
/10
Reviewed 6 week(s) ago
Overall, my stay at the Sun Island Hotel Bali was quite comfortable, especially considering the location and the hotel's atmosphere, which was indeed pleasant for relaxing. The pool area was also comfortable to relax in, with the water clean and clear, making it refreshing to swim in. However, there were a few things that I felt needed significant improvement. The air conditioning in the room took a long time to cool down, and even after a while, the room temperature wasn't cool enough, making it quite hot to sleep at night. Furthermore, the pool area was clearly in need of maintenance, as many of the tiles were starting to peel. Nevertheless, the staff service was still good, and the hotel's atmosphere was still comfortable for a short stay in Bali. If the hotel could improve maintenance, especially on the air conditioning and pool facilities, the experience would certainly be much better.
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Suherman
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6.8
/10
Reviewed 9 week(s) ago
Room near the main road, noisy
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H***O
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
My place to rest in Bali. Recommended. The price is also very friendly. Sun Island Kuta's staff are the best.
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H***O
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Business
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10.0
/10
Reviewed 16 week(s) ago
Please fix the shower and Wi-Fi. Overall good.
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HELIO X. L.
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10.0
/10
Reviewed 18 week(s) ago
Everything is good, only the wifi needs to be improved.
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Accommodation's Reply
10 Mar 2026
Dear Mr. Helio X. L., Warmest greetings from Sun Island Bali. Thank you for sharing a review of your stay at our hotel. We are pleased to learn that you enjoyed your stay with us. Rest assured your feedback will be taken as an encouragement to maintain our standard of service in any given situation. In the end, we are looking forward to welcoming you back when you return to Bali in the future. Best regards, The management
W***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 18 week(s) ago
It's a comfortable place to stay, right next to Discovery Mall. The rooms are spacious, but the breakfast rice is a bit hard, even though the food is delicious. The service is friendly.
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Accommodation's Reply
10 Mar 2026
Dear Mrs. W***y, Warmest greetings from Sun Island Bali. Thank you for sharing a review of your stay at our hotel. We are pleased to learn that you enjoyed your stay with us. Rest assured your feedback will be taken as an encouragement to maintain our standard of service in any given situation. In the end, we are looking forward to welcoming you back when you return to Bali in the future. Best regards, The management
L***a
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Leisure
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6.7
/10
Reviewed 20 week(s) ago
This is my third stay here, because the price is quite economical and the location is strategic, for the staff is just standard, can't be said to be friendly either, different from other 4-star hotels. What disappointed me was the food, very limited choices, and the stove often runs out, and the taste is not very good. The room AC leaked, the shower water was always not hot enough, hopefully it can be improved next time.
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Accommodation's Reply
10 Mar 2026
Dear Mrs. L***a, Warmest greetings from Sun Island Bali. Thank you for sharing an honest review of your recent stay at our hotel. We are saddened to learn that your experience was not as satisfactory as you expected. Please be assured that your feedback has been taken into our immediate concern and we will make sure that corrective actions are taken accordingly. Please know that our main goal is to provide comfortable accommodation and dedicated service. Therefore, your feedback will be beneficial for us to keep improving our service. Best regards, The management
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Erna T. D.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 21 week(s) ago
Thank you for the satisfactory service
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Accommodation's Reply
10 Mar 2026
Dear Mrs. Erna T. D., Warmest greetings from Sun Island Bali. Thank you for sharing a review of your stay at our hotel. We are pleased to learn that you enjoyed your stay with us. Rest assured your feedback will be taken as an encouragement to maintain our standard of service in any given situation. In the end, we are looking forward to welcoming you back when you return to Bali in the future. Best regards, The management
H***i
icon-origin-TRAVELOKA
8.2
/10
Reviewed 24 week(s) ago
The staff is friendly, ordered 4 connected rooms, got separate ones, complaints between staff did not have the same answer, the location was quiet, the sheets, pillows, towels were not clean, there were stains, it looked like it was old, the building was old, not worthy of 4 stars, many of the pool tiles were loose, dangerous, the worst was the breakfast
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Accommodation's Reply
10 Mar 2026
Dear Mr. H***i, Warmest greetings from Sun Island Bali. Thank you for sharing an honest review of your recent stay at our hotel. We are saddened to learn that your experience was not as satisfactory as you expected. Please be assured that your feedback has been taken into our immediate concern and we will make sure that corrective actions are taken accordingly. Please know that our main goal is to provide comfortable accommodation and dedicated service. Therefore, your feedback will be beneficial for us to keep improving our service. Best regards, The management
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Ketut E. S.
icon-origin-TRAVELOKA
8.8
/10
Reviewed 26 week(s) ago
The location of the hotel is very strategic, close to restaurants, malls, beaches, and minimarts. I stayed for 2 HR during New Year's Eve. The view while relaxing on the balcony was very nice. Breakfast was ok, I bought skinny pizza at the restaurant, it didn't fit my tongue. The pool had some loose tiles, please pay attention. When the room was cleaned, the floor was still dirty and smelly. The staff were friendly, especially the receptionist and security, 👍👍. Next time we'll come here again.
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Accommodation's Reply
10 Mar 2026
Dear Mr. Ketut E. S., Warmest greetings from Sun Island Bali. Thank you for sharing a review of your stay at our hotel. We are pleased to learn that you enjoyed your stay with us. Rest assured your feedback will be taken as an encouragement to maintain our standard of service in any given situation. In the end, we are looking forward to welcoming you back when you return to Bali in the future. Best regards, The management
I***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 28 week(s) ago
Always want to stay here when coming to Bali because it is comfortable.
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Accommodation's Reply
10 Mar 2026
Dear Mr. I***a, Warmest greetings from Sun Island Bali. Thank you for sharing a review of your stay at our hotel. We are pleased to learn that you enjoyed your stay with us. Rest assured your feedback will be taken as an encouragement to maintain our standard of service in any given situation. In the end, we are looking forward to welcoming you back when you return to Bali in the future. Best regards, The management
Guysan D. P.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 29 week(s) ago
Sun Island Kartika Plaza is always our first choice when we are visiting Bali, especially around Kartika Plaza Kuta area, where you can access every location nearby as it is a center area. Hotel Sun Island is really what we need for our family holidays or visits. Rooms have good space for family, also room daily cleaning is the best, and all the staff are really helpful and friendly. We have been choosing and staying at this hotel since 2015 for our family trips and will definitely always come back.
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Accommodation's Reply
10 Mar 2026
Dear Mr. Guysan D. P., Warmest greetings from Sun Island Bali. Thank you for sharing a review of your stay at our hotel. We are pleased to learn that you enjoyed your stay with us. Rest assured your feedback will be taken as an encouragement to maintain our standard of service in any given situation. In the end, we are looking forward to welcoming you back when you return to Bali in the future. Best regards, The management
T***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 30 week(s) ago
Nice hotel and friendly staff . They upgrade the room and gave so much compliment . can't thank enough with them . Appreciated
1 people find it helpful
Daniel M. K.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 33 week(s) ago
got a room facing the club right away so it was difficult to sleep because it was noisy even though I had requested it, the room was quite spacious, the hotel was close to the mall
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A***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 34 week(s) ago
🌟 “This hotel is very clean, comfortable, and the service is very friendly.” 🏨 “I am very satisfied with my stay here, complete facilities and strategic location.” 💫 “The hotel atmosphere is calm, the rooms are spacious, and the breakfast is delicious and varied.” 🛏️ “The staff service is extraordinary, making the stay a pleasant experience.” 🌺 “The place is beautiful, suitable for family vacations, will definitely come again.”
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A***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 34 week(s) ago
🌟 “This hotel is very clean, comfortable, and the service is very friendly.” 🏨 “I am very satisfied with my stay here, complete facilities and strategic location.” 💫 “The hotel atmosphere is calm, the rooms are spacious, and the breakfast is delicious and varied.” 🛏️ “The staff service is extraordinary, making the stay a pleasant experience.” 🌺 “The place is beautiful, suitable for family vacations, will definitely come again.”
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A***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 34 week(s) ago
🌟 “This hotel is very clean, comfortable, and the service is very friendly.” 🏨 “I am very satisfied with my stay here, complete facilities and strategic location.” 💫 “The hotel atmosphere is calm, the rooms are spacious, and the breakfast is delicious and varied.” 🛏️ “The staff service is extraordinary, making the stay a pleasant experience.” 🌺 “The place is beautiful, suitable for family vacations, will definitely come again.”
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A***i
icon-origin-TRAVELOKA
8.7
/10
Reviewed 34 week(s) ago
Need to improve for the morning buffe quality and variety
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N***m
icon-Leisure
Leisure
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8.8
/10
Reviewed 35 week(s) ago
Room space is adequate. The pillow is very posh. Room amenities were standard. The best about this hotel is its very strategic location. The only thing to improve is its pool areas and facilities.
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A***y
icon-Business
Business
icon-origin-TRAVELOKA
8.8
/10
Reviewed 37 week(s) ago
Good quality-price option for October.
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