HARRIS Hotel & Residences Sunset Road

Explore HARRIS Hotel & Residences Sunset Road
8.5
Very Good
From 2,834 reviews
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Cleanliness

8.6

Room Comfort

8.6

Meal

8.2

Location

8.6

Service and Facilites

8.6

People often mention about HARRIS Hotel & Residences Sunset Road
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Staff Friendliness (62)
Family Friendly (50)
Bedroom (49)
Accessibility (42)
Ambiance (42)
Room Space (42)
Bathroom (40)
Distance to City Center (38)
Surroundings (38)
Hotel Area (38)
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Traveller Reviews HARRIS Hotel & Residences Sunset Road

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40
Customer reviews
EARLYNA O.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The location is right next to the seminar/workshop venue, it's cool. The food is delicious. The service is super duper delicious 💫💫💫💫💫 5 stars, absolutely.
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Accommodation's Reply
11 Aug 2026
Thank you, Ms. Erlena. Warm regards from Harris Hotel & Residences Sunset Road Bali. Thank you so much for your wonderful and enthusiastic review! We are delighted to hear that our location near the seminar/workshop venue was convenient for you, and that you enjoyed the food and service from our team. Your 5-star rating means a lot to the entire team at Harris Hotel & Residences Sunset Road Bali. We will continue to strive to provide the best service and memorable experiences for all our guests. We look forward to welcoming you back for an even more impressive experience. Sincerely, Dia Anggraeni, General Manager
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N***y
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Staycation
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10.0
/10
Reviewed 3 week(s) ago
A comfortable, clean, and quiet hotel. All the staff were friendly, even though I forgot my child's bracelet. I was immediately contacted by the receptionist and housekeeping. Kudos! Thank you so much for your hospitality! 👍🏼
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Accommodation's Reply
03 Aug 2026
Thank you to our valued guests. Warm regards from Harris Hotel & Residences Sunset Road Bali. Thank you so much for your excellent review. We are delighted to hear that you felt comfortable during your stay and appreciated the cleanliness of the hotel, the tranquil atmosphere, and the friendliness of our entire team. We are also pleased that we have found and returned your child's wristband. We are always committed to providing the best service and carefully handling all of our guests' belongings. We will pass on your kind words to the front desk and housekeeping departments to inspire us to continue providing the best service. We hope to welcome you and your family back to Harris Hotel & Residences Sunset Road Bali in the near future. Sincerely, Dia Anggraeni, General Manager
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A***a
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Very comfortable, the room is really spacious. The bathroom is very clean, the only downside is that there's no jet spray in the toilet. The balcony is spacious enough for drying clothes, and there's a drying rack available. The food varies daily. They have a gym facility agreement with Rai Fitness Sunset Road, right next door. The swimming pool is spacious.
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Accommodation's Reply
03 Aug 2026
Thank you to our valued guests. Warm regards from Harris Hotel & Residences, Sunset Road, Bali. Thank you for taking the time to share your stay experience. We are delighted to hear that you enjoyed your stay and appreciated the spacious rooms, clean bathrooms, practical balconies, varied breakfast menu, the swimming pool, and convenient access to the fitness facilities through our partnership with Rai Fitness Sunset Road. We particularly appreciate your feedback regarding the lack of a jet shower in the bathroom. Such reviews are invaluable to us as they inform our evaluations for improving guest comfort in the future. We look forward to welcoming you back soon for another memorable stay. Sincerely, Diah Anggraeni, General Manager
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Angga P. K.
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8.5
/10
Reviewed 6 week(s) ago
Highly recommended for family trips in Bali.
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Accommodation's Reply
03 Aug 2026
Thank you to all our esteemed guests. With our deepest respect, Harris Hotel & Residences Sunset Road Bali. Thank you for your review and feedback. We are delighted to know that Harris Hotel & Residences Sunset Road Bali was your recommended choice for your family vacation in Bali. We hope to welcome you and your family back for another enjoyable vacation in the future. Sincerely, Dia Anggraeni, General Manager
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I***I
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 week(s) ago
The hot and cold water doesn't work well.
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1 people find it helpful
Accommodation's Reply
03 Aug 2026
Thank you to our valued guests. Warm regards from Harris Hotel & Residences, Sunset Road, Bali. Thank you for taking the time to write a review. We apologize for the inconvenience you experienced regarding the malfunction of the hot and cold water temperature control during your stay. We appreciate your feedback and have immediately forwarded it to our engineering team for investigation to prevent this from happening again. We hope to welcome you back in the future and provide you with an even better stay experience. Sincerely, Diah Anggraeni, General Manager
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A***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
What I like most about Harris Hotel is how accessible it is to most destinations on my itinerary. Rooms are clean and staff are very helpful. I'll definitely come back for my next holiday.
1 people find it helpful
Accommodation's Reply
03 Aug 2026
Cheers our valued guest, Warmest greetings from HARRIS Hotel & Residences Sunset Road Bali. Thank you for your wonderful review. We are delighted to hear that you enjoyed our convenient location, making it easy to reach the destinations on your itinerary. It is also great to know that you found our rooms clean and our team helpful throughout your stay. Your kind words truly mean a lot to us, and we are honored to know that you plan to return for your next holiday. We look forward to welcoming you back and providing another memorable stay. Warm regards, Diah Anggraeni General Manager
S***a
icon-Business
Business
icon-origin-TRAVELOKA
7.4
/10
Reviewed 10 week(s) ago
Hotel staff is unfriendly, unresponsive in responding to shuttle schedules, room cleaning is very late.
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1 people find it helpful
Accommodation's Reply
03 Aug 2026
Thank you for your patronage. Warm regards from Harris Hotel & Residences, Sunset Road, Bali. Thank you for taking the time to share your feedback. We apologize that your stay did not meet your expectations. We are deeply saddened by the service you received, particularly regarding the friendliness of the staff, the lack of information about the shuttle schedule, and the delay in room cleaning. These did not reflect the standard of service we expect from all our guests. We have forwarded your feedback to the relevant team for evaluation and improvement so that we can provide more responsive and consistent service in the future. We sincerely hope to welcome you back and provide you with a better stay. Sincerely, Diah Anggraeni, General Manager
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v***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.2
/10
Reviewed 11 week(s) ago
The gym is large and there is a breakfast place for gym kids next to the hotel.
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Accommodation's Reply
03 Aug 2026
Thank you for your patronage. With our deepest respect, Harris Hotel & Residences Sunset Road Bali. Thank you for taking the time to write a review. We are delighted to hear that you enjoyed our comprehensive fitness facilities through our partnership with Rai Fitness Sunset Road, as well as the convenience of enjoying breakfast near the hotel's fitness center. We hope to welcome you back to Harris Hotel & Residences Sunset Road Bali for another memorable stay. Sincerely, Dia Anggraeni, General Manager
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Aulia
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
Strategically located near supermarkets and malls. Friendly and satisfying service 👍
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1 people find it helpful
Accommodation's Reply
03 Aug 2026
Thank you to all our valued guests. With our deepest respect, Harris Hotel & Residences Sunset Road Bali. Thank you for your kind review. We are delighted to hear that you appreciated the hotel's excellent location, close to supermarkets and shopping malls, and were impressed with the friendly and pleasant service from our team. Your compliments encourage us to continue striving to provide the best service to all our guests. We hope to welcome you back to Harris Hotel & Residences Sunset Road Bali soon. Sincerely, Dia Anggraeni, General Manager
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Verified Traveler
icon-Staycation
Staycation
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8.5
/10
Reviewed 12 week(s) ago
The room for 2 is suitable for families.
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Accommodation's Reply
03 Aug 2026
Thank you for your patronage. With our deepest respect, Harris Hotel & Residences Sunset Road Bali. Thank you for taking the time to write a review. We are delighted to hear that our two-bedroom suite perfectly suited your family's vacation needs. We look forward to welcoming you and your family back to Harris Hotel & Residences Sunset Road Bali for another wonderful vacation. Sincerely, Diah Anggraeni, General Manager
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Verified Traveler
icon-origin-TRAVELOKA
8.5
/10
Reviewed 15 week(s) ago
The hotel room is okay for a family because we took 2 rooms.
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1 people find it helpful
Accommodation's Reply
03 Aug 2026
Thank you to all our esteemed guests. With our deepest respect from Harris Hotel & Residences Sunset Road Bali. Thank you for sharing your experience. We are delighted to know that our two-bedroom suite was a suitable and comfortable choice for your family vacation. We hope to welcome you and your family back to Harris Hotel & Residences Sunset Road Bali again for another wonderful getaway. Sincerely, Diah Anggraeni, General Manager
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R***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.0
/10
Reviewed 20 week(s) ago
I stayed from March 25th to March 28th. Check-in was at 8:30 PM. When checking in, there was no room/bell boy to help carry the suitcases (1 large, 2 cabin sizes), when I arrived at the room, it turned out the room was quite small for the type I booked. When I was going to take a shower, all the towels looked neat on the rack, but all the towels were not white, but white and dirty even though they had been washed. Please rejuvenate the towels, how come they are still given to guests that look like mops. Breakfast, ordered delicious boiled noodles at the noodle outlet, 10 minutes the order was not ready, when asked, the answer was, be patient, boss. Okay, until breakfast was over, the boiled noodles were gone, and the person manning the stand had moved to the egg outlet (a man, a bit dark, wearing a hat, forgot his name), the bathroom near the swimming pool was dirty like a landfill, the swimming pool water was murky and there was a lot of moss or dirt or whatever down there. Yes, that was my experience.. Thank you.
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1 people find it helpful
Accommodation's Reply
03 Aug 2026
Thank you, valued guest, for your warmest greetings from Harris Hotel & Residences, Sunset Road, Bali. Thank you for taking the time to share your experience with us. We sincerely apologize that your experience did not meet your expectations. We deeply regret the numerous issues you mentioned, ranging from the lack of assistance with luggage during check-in, the room size not matching expectations, the condition of the towels, the unresponsive service at breakfast, to the cleanliness of the poolside restrooms and the poor condition of the pool itself. These are certainly not the standards of service we expect from all our guests. We have forwarded your feedback to the Front Office, Housekeeping, Food and Beverage, and Engineering departments for immediate assessment and action, including improvements to service quality, cleanliness of facilities, and replacement of damaged linens. Thank you for your valuable feedback. We hope to have the opportunity to welcome you back again in the future and provide you with a better stay experience. Sincerely, Diah Anggraeni, General Manager
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N***g
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 22 week(s) ago
The hotel staff is very friendly, the hotel is comfortable and close to the city.
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Accommodation's Reply
03 Aug 2026
Thank you to all our valued guests. With our deepest respect, Harris Hotel & Residences Sunset Road Bali. Thank you for your positive review. We are delighted to hear that you felt comfortable during your stay and enjoyed the friendly service from our team, as well as the hotel's excellent location close to the city center. Your compliments encourage us to continue striving to provide the best service to all our guests. We hope to welcome you back to Harris Hotel & Residences Sunset Road Bali in the future. Sincerely, Dia Anggraeni, General Manager
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I***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 22 week(s) ago
Pretty good, for the price. Breakfast lacks variety.
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1 people find it helpful
Accommodation's Reply
03 Aug 2026
Thank you for your patronage. From Harris Hotel & Residences Sunset Road Bali: Thank you for taking the time to provide us with your review and feedback. We are delighted to hear that your stay was pleasant and met your expectations. We especially appreciate your suggestion regarding the variety of the breakfast menu. We will forward this feedback to our Food and Beverage team for evaluation and improvement of the quality and variety of our breakfast offerings. We look forward to welcoming you back to Harris Hotel & Residences Sunset Road Bali again and providing you with an even better experience next time. Sincerely, Diah Anggraeni, General Manager
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N***r
icon-origin-TRAVELOKA
9.4
/10
Reviewed 23 week(s) ago
The hotel is strategically located, making it easy to get around. The staff is friendly, the hotel environment is clean and comfortable, and so on.
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Accommodation's Reply
03 Aug 2026
Thank you for your patronage. From Harris Hotel & Residences Sunset Road Bali: Thank you for your kind review. We are delighted to hear that you appreciated the hotel's excellent location, which made your stay in Bali even more convenient, and that you were impressed by the friendliness of our staff and the comfortable, clean environment of the hotel. Your compliments mean a great deal to us and motivate us to continue providing the best service to all our guests. We hope to welcome you back to Harris Hotel & Residences Sunset Road Bali again for another memorable stay. Sincerely, Diah Anggraeni, General Manager
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E***y
icon-origin-TRAVELOKA
10.0
/10
Reviewed 26 week(s) ago
It was great fun and the food was delicious
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1 people find it helpful
Accommodation's Reply
03 Aug 2026
Thank you to all our valued guests. With our deepest respect from Harris Hotel & Residences Sunset Road Bali. Thank you for your kind review. We are delighted to know that you enjoyed your stay and the food we served. Your compliments motivate our entire team to continue striving to provide the best service and experience for all our guests. We hope to welcome you back to Harris Hotel & Residences Sunset Road Bali in the future. Sincerely, Dia Anggraeni, General Manager
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 26 week(s) ago
Definitely will back for family long stay. Worth the price. Location was superb, the service was outstanding.
1 people find it helpful
Accommodation's Reply
03 Aug 2026
Cheers our valued guest, Warmest greetings from HARRIS Hotel & Residences Sunset Road Bali. Thank you for your wonderful review. We are delighted to hear that you enjoyed your stay with us and found our hotel to be a great value for your family’s long stay. It is wonderful to know that you appreciated our strategic location and outstanding service from our team. Your kind words are truly appreciated and will inspire us to continue delivering memorable experiences for our guests. We look forward to welcoming you and your family back to HARRIS Hotel & Residences Sunset Road Bali for another enjoyable stay. Warm regards, Diah Anggraeni General Manager
A***u
icon-origin-TRAVELOKA
6.8
/10
Reviewed 31 week(s) ago
During my 2-day stay, I got a room that wasn't very clean and needed renovation. The glass in the bathroom was broken. If I wanted to move rooms at other hotels, my suitcases, etc., were always moved immediately. Even though I had already asked the receptionist to move my suitcases too. When I came back from sightseeing and wanted to check in again, my suitcases were left in the lobby and I was told to bring them to my room.
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2 people find it helpful
Accommodation's Reply
03 Aug 2026
Thank you for your patronage. Warm regards from Harris Hotel & Residences, Sunset Road, Bali. Thank you for taking the time to share your experience with us. We apologize for any inconvenience and for the experience not meeting your expectations. We are deeply saddened by the uncleanliness of your room, the unsuitable bathroom amenities, and the unexpected difficulties with luggage handling. We understand that assistance with luggage is a vital part of our service, and we apologize if this caused you any inconvenience. We have forwarded your feedback to our housekeeping, engineering, and front desk teams for evaluation and improvement, including improvements to room cleanliness, facility maintenance, and interdepartmental coordination. Thank you for your feedback. We look forward to welcoming you back and providing you with a better stay in the future. Sincerely, Diah Anggraeni, General Manager
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J***B
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 31 week(s) ago
The location is easy to reach and the food suits the Indonesian palate.
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Accommodation's Reply
03 Aug 2026
Thank you to all our valued guests. With our deepest respect from Harris Hotel & Residences Sunset Road Bali. Thank you for your kind review. We are delighted to hear that you enjoyed the hotel's excellent location and our delicious food. Your compliments mean a great deal to us and motivate us to continue striving to provide comfortable and memorable stays for all our guests. We hope to welcome you back to Harris Hotel & Residences Sunset Road Bali in the future. Sincerely, Deah Anggraeni, General Manager
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R***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 32 week(s) ago
All the staff are friendly and helpful.
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1 people find it helpful
Accommodation's Reply
03 Aug 2026
Thank you to all our valued guests. With our deepest respect from Harris Hotel & Residences Sunset Road Bali. Thank you for your kind review. We are delighted to know that you felt welcomed and assisted by our entire team throughout your stay. We will share your compliments with all our staff to inspire them to continue providing the best service and memorable experiences for all our guests. We hope to welcome you back to Harris Hotel & Residences Sunset Road Bali again. Sincerely, Deah Anggraeni, General Manager
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Number of reviews per page
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