8.6
Very Good
From 2,303 reviews
Provided by travellers on
Cleanliness

8.6

Room Comfort

8.6

Meal

8.2

Location

8.6

Service and Facilites

8.6

People often mention about HARRIS Hotel & Residences Sunset Road
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Staff Friendliness (40)
Family Friendly (32)
Bedroom (29)
Accessibility (28)
Room Space (28)
Surroundings (26)
Ambiance (23)
Bathroom (23)
Hotel Area (22)
Distance to City Center (21)
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Traveller Reviews HARRIS Hotel & Residences Sunset Road

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40
Customer reviews
V***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.4
/10
Reviewed 6 day(s) ago
Overall, it was okay. The room was clean. The facilities were good. The Wi-Fi was fast. It was close to everything! (A big plus point). And the location is in a beautiful complex. However, the service was slow. I repeatedly requested tissue refills and a bath mat, but none of them were delivered until checkout. Some of the staff were friendly, but others were arrogant and dismissive. Plus, the shower handle was clearly broken from the moment we checked in, and we stayed for four days without any repairs.
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Atika N. A.
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Leisure
icon-origin-TRAVELOKA
8.2
/10
Reviewed 2 week(s) ago
+Good location strategic near everywhere, airport, galeria mall, kuta beach + free shuttle + Room was nice and pool view + friendly staff and informative, they help us with rental bike also - They didn't give us hunger for our cloths omg, we don't need also so were not asking. but when CO they asking about hunger😌🙃 overall for affordable price and good hotel, this one is good enough 👍
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Accommodation's Reply
09 Jul 2025
Dear Bapak Atika, Warmest greetings from HARRIS Hotel & Residences Sunset Road. Thank you very much for taking the time to share your experience with us. We are pleased to hear that you enjoyed our strategic location, complimentary shuttle service, comfortable room with a pool view, and the warm, helpful service from our team. It’s also great to know that our staff was able to assist you with motorbike rental during your stay. We do apologize for any inconvenience regarding the hanger situation during check-out. Your feedback is valuable and will help us improve our communication and service moving forward. Once again, thank you for choosing to stay with us. We hope to have the pleasure of welcoming you back in the near future. Warm regards, Diah Anggraeni General Manager
G***t
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
nice, good food, comfortable
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1 people find it helpful
Accommodation's Reply
09 Jul 2025
Dear our valued guest, Warmest greetings from Harris Hotel & Residences Sunset Road. Thank you for your positive review. We are delighted to know that you felt comfortable and enjoyed the food we served. We look forward to welcoming you back in the future. Best regards, Diah Anggraeni, General Manager
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D***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The food is all delicious, cleanliness is also the best
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1 people find it helpful
Accommodation's Reply
09 Jul 2025
Dear our valued guest, Warmest greetings from Harris Hotel & Residences Sunset Road. Thank you for your positive review. We are delighted to know that you enjoyed all the dishes we served and were satisfied with the cleanliness of our facilities. Your feedback motivates us to continue providing the best service. We look forward to your next visit. Best regards, Diah Anggraeni, General Manager
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Ni Nyoman A. S.
icon-Leisure
Leisure
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8.5
/10
Reviewed 5 week(s) ago
The room is spacious, clean, complete facilities, only the TV remote is a bit problematic.
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Accommodation's Reply
09 Jul 2025
Dear Ms. Ni Nyoman A. S. Warmest greetings from Harris Hotel & Residences Sunset Road. Thank you for your review. We are pleased to hear that you were satisfied with the comfort of your room, its cleanliness, and the completeness of the facilities. We apologize for the inconvenience you experienced regarding the TV remote. We will follow up on this feedback immediately to prevent it from happening in the future. We look forward to welcoming you back soon. Warm regards, Diah Anggraeni. General Manager
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D***n
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 6 week(s) ago
For the pastry menu, please improve the quality (taste, texture, variants, etc.). The rest is already good, please maintain it.
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3 people find it helpful
Accommodation's Reply
09 Jul 2025
Dear valued guest, Warmest greetings from Harris Hotel & Residences Sunset Road. Thank you for your time and attention in providing a constructive review. Your input regarding the pastry menu is highly appreciated. We will forward this to the culinary team as evaluation material for quality improvement, both in terms of taste, texture, variants, and other aspects. We are also grateful that the service and other facilities have met your expectations. Our commitment is to continue to maintain and improve this quality. We look forward to welcoming you back again on another occasion. Best regards, Diah Anggraeni, General Manager
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b***i
icon-origin-TRAVELOKA
9.3
/10
Reviewed 7 week(s) ago
Everywhere is close and the parking lot is spacious.
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Accommodation's Reply
09 Jul 2025
Dear valued guest, Warmest greetings from Harris Hotel & Residences Sunset Road. Thank you for your positive review. We are delighted to learn that our strategic location and spacious parking area provided a comfortable stay for you. We hope to welcome you back again in the future. Best regards, Diah Anggraeni, General Manager
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Muhamad R.
icon-Business
Business
icon-origin-TRAVELOKA
8.6
/10
Reviewed 7 week(s) ago
I stayed for 7 nights, room okay, clean food not varied enough staff not so good, especially security in front, need more training to be more polite to customers, not everyone can afford to stay in a luxury hotel
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Accommodation's Reply
10 Jul 2025
Dear Mr. Muhamad, Warmest greetings from Harris Hotel & Residences Sunset Road. Thank you for taking the time to share your experience during your 7-night stay with us. We are pleased to know that you were satisfied with the clean and comfortable room. We also apologize for any inconvenience you experienced regarding the food variety and the attitude of the staff, especially the security guard at the front desk. Your feedback is highly appreciated and has been passed on to the relevant team for evaluation and improvement, including retraining to enhance our professionalism and service to guests. We are committed to continuously improving the quality of our services for the comfort of all our guests, regardless of their background or travel style. We look forward to welcoming you back again in the future for an even better experience. Kind regards, Diah Anggraeni. General Manager
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miediana s.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
3 days 3 nights staying at this hotel, the hotel is nice and kid-friendly, there is a swimming pool for children and children's toys but unfortunately there is no slide. The rooms are nice, spacious and nice. The service is very friendly, especially for me who is not a native Balinese.
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Accommodation's Reply
10 Jul 2025
Dear Ms. Miediana, Warmest greetings from Harris Hotel & Residences Sunset Road. Thank you for sharing your experience of staying 3 days and 3 nights at Harris Hotel & Residences Sunset Road. We are very pleased to know that you felt comfortable with our hotel facilities, especially the child-friendly atmosphere, swimming pool, and spacious and pleasant rooms. We also greatly appreciate your appreciation for our team's service. Positive comments like this are a great motivation for us to continue providing the best service to all guests, without exception. We have also noted your input regarding the children's play facilities, especially the slide, as a consideration for future development. We hope to welcome you and your family back on your next visit with an equally pleasant experience. Best regards, Diah Anggraeni. General Manager
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F***i
icon-Leisure
Leisure
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9.7
/10
Reviewed 8 week(s) ago
Love the place because it's so aesthetic and Balinese. The lighting is also great.
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Accommodation's Reply
10 Jul 2025
Dear valued guest, Warmest greetings from Harris Hotel & Residences Sunset Road. Thank you for your positive review. We are delighted to learn that you enjoyed our aesthetic ambiance and design, reflecting the Balinese nuances. We also appreciate your appreciation for the lighting we provide, as part of the comfort and ambiance we aim to create for our guests. We hope to welcome you back on your next visit with an even more memorable experience. Kind regards, Diah Anggraeni, General Manager
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C***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 8 week(s) ago
first time staying here and it's quite good. spacious parking area, and the plus point is that there is a microwave in the room.
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Accommodation's Reply
10 Jul 2025
Dear Valued guest, Warmest greetings from Harris Hotel & Residences Sunset Road. Thank you for choosing Harris Hotel & Residences Sunset Road for your first stay and for taking the time to leave a review. We are pleased to know that you are satisfied with the facilities we provide, including the spacious parking area and the availability of in-room microwaves, which add to the comfort of your stay. This positive feedback is greatly appreciated and motivates us to continue providing the best service. We look forward to welcoming you back on your next visit. Best regards, Diah Anggraeni, General Manager
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Guest
icon-origin-TRAVELOKA
9.7
/10
Reviewed 8 week(s) ago
Comfortable place. Access to all tourist areas is quite easy
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1 people find it helpful
Accommodation's Reply
10 Jul 2025
Dear Values guest, Warmest greetings from Harris Hotel & Residences Sunset Road. Thank you for taking the time to leave us a review. We are delighted to know that you felt comfortable during your stay and enjoyed easy access to various tourist attractions from our location. Positive reviews like this motivate us to continue improving the quality of service and comfort for all our guests. We look forward to welcoming you back on your next visit. Kind regards, Diah Anggraeni, General Manager
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Caecilia P.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 10 week(s) ago
Good place to stay for holidays.
2 people find it helpful
Accommodation's Reply
10 Jul 2025
Dear Ibu Caecilia, Warmest greetings from HARRIS Hotel & Residences Sunset Road. Thank you for your kind review. We are pleased to know that you found our hotel to be a good place to stay for your holiday. Your feedback is greatly appreciated and encourages us to continue providing a pleasant and memorable experience for all our guests. We look forward to welcoming you again in the near future. Warm regards, Diah Anggraeni General Manager
Linda A. K.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 13 week(s) ago
chose Harris hotel because I already know about the cleanliness level of the hotel.. so no need to worry.. and a good swimming pool.. the location is next to RAI fitness.. close to culinary.. quite close to Bali Galeria mall.. everything in the room works well.. really like staying at Harris Sunset Road 🤗
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Accommodation's Reply
10 Jul 2025
Dear Ms. Linda, Warmest greetings from Harris Hotel & Residences Sunset Road. Thank you for choosing Harris Hotel & Residences Sunset Road and taking the time to share your experience with us. We are very pleased to know that you were satisfied with the cleanliness of the room, the swimming pool facilities, and our strategic location close to the fitness center, culinary delights, and Mall Bali Galeria. We also appreciate your appreciation for the well-functioning room facilities during your stay. Your positive review motivates us to continue maintaining and improving the quality of our service. We look forward to welcoming you back on your next visit. Kind regards, Diah Anggraeni. General Manager
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M***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
Good service and facilities. Please maintain it.
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1 people find it helpful
Accommodation's Reply
10 Jul 2025
Dear Valued Guest, Warmest greetings from Harris Hotel & Residences Sunset Road. Thank you for your positive review. We are delighted to learn that our services and facilities have met your expectations. Your feedback will motivate us to maintain and improve our service quality for the comfort of all our guests. We look forward to welcoming you back again in the future. Best regards, Diah Anggraeni, General Manager
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a***i
icon-Business
Business
icon-origin-TRAVELOKA
8.2
/10
Reviewed 14 week(s) ago
very satisfied with this hotel, helpful staff, I left my 2 children in the hotel to work for 2 days very safely, my child's pillow was also left behind and they were willing to help pack it for you to send GoSend to the airport.thz
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Accommodation's Reply
10 Jul 2025
Dear Valued Guest, Warmest greetings from Harris Hotel & Residences Sunset Road. Thank you for taking the time to share your experience staying at Harris Hotel & Residences Sunset Road. We are very pleased to know that you were very satisfied with the service and friendliness of our staff. It is an honor for us to be able to provide a sense of security and comfort, especially when your children stay at the hotel while you are working. We are also happy to assist with the delivery process for any lost items so they can be received immediately. This positive review motivates us to continue providing the best service. We look forward to your next visit in the future. Best regards, Diah Anggraeni. General Manager
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D***i
icon-origin-TRAVELOKA
9.4
/10
Reviewed 15 week(s) ago
The environment is nice and quiet. The AC is very cold. Artistic swimming pool. Close to everywhere. Many photo spots.
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+2
1 people find it helpful
Accommodation's Reply
10 Jul 2025
Dear Valued guest, Warmest greetings from Harris Hotel & Residences Sunset Road. Thank you for your positive review. We are delighted to learn that you enjoyed the tranquil atmosphere, comfortable room facilities, and our artistic swimming pool. We are also pleased to learn that our strategic location and the availability of various photo spots added value during your stay. Feedback like this means a lot to us and motivates us to continue providing a memorable stay experience. We look forward to welcoming you back again in the future. Kind regards, Diah Anggraeni. General Manager
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Eddy W.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 17 week(s) ago
So clean and so friendly staff at DeLavender Bangkok Pratunam Hotel.
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Accommodation's Reply
10 Jul 2025
Dear Bapak Eddy, Warmest greetings from HARRIS Hotel & Residences Sunset Road. Thank you for taking the time to share your review. While we believe your kind feedback may be intended for De Lavender Bangkok Pratunam Hotel, we truly appreciate your attention to cleanliness and friendly service — values that we also uphold at HARRIS Hotel & Residences Sunset Road. Should your travels bring you to Bali, we would be delighted to welcome you and provide you with the same level of comfort and hospitality. Warm regards, Diah Anggraeni General Manager
G***t
icon-origin-TRAVELOKA
8.2
/10
Reviewed 18 week(s) ago
The room is a bit small, the tap is broken
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Accommodation's Reply
10 Jul 2025
Dear Valued guest, Warmest greetings from Harris Hotel & Residences Sunset Road. Thank you for taking the time to leave us a review. We apologize for the inconvenience you experienced regarding the room size which was felt to be less spacious and the damaged faucet. We greatly appreciate your feedback and have passed it on to the relevant team for immediate improvements and evaluation to enhance the quality of our facilities. We look forward to welcoming you back with a better experience on your next visit. Kind regards, Diah Anggraeni. General Manager
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M***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.2
/10
Reviewed 20 week(s) ago
The location is quite strategic although it is a bit inside from the main road. Stayed for 4 nights, and got a room upgrade because it turned out there was a large group occupying many rooms. There is no in-house gym, but you can go to Rai gym which is located next to the hotel. The downside is the shower is not strong enough, some furniture needs repair such as the refrigerator that does not close properly (fortunately no need to use the refrigerator), the door handle is a bit loose, the lights are a bit dim. Complaints were responded to well and an attempt was made to check. The last day was a bit disappointing because there were guest activities (company gathering) which were very noisy in the yard below the room (using loudspeakers too) - very disturbing. The staff was helpful and polite, overall a nice stay. Will definitely come again next time.
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Accommodation's Reply
10 Jul 2025
Dear Valued guest, Warmest greetings from Harris Hotel & Residences Sunset Road. Thank you for choosing Harris Hotel & Residences Sunset Road and taking the time to provide such a detailed review of your 4-night stay with us. We are pleased to know that you appreciated our strategic location, room upgrade service, and helpful and courteous staff. We also appreciate your understanding regarding access to the gym facilities through our partnership with Rai Fitness next door. We apologize for the inconvenience you experienced regarding the shower pressure, the condition of the room furnishings, and the noise disturbance on your last day due to other guests' activities. This feedback is very valuable to us and has been passed on to the relevant team for immediate evaluation and improvement to enhance guest comfort in the future. Once again, we thank you for your trust, and we look forward to welcoming you back in the future with an even better experience. Kind regards, Diah Anggraeni. General Manager
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Number of reviews per page
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