Dear Mr./Mrs. Djap N. C., Sincerely yours, Harris Sentul City Hotel Bogor. Thank you for your review and feedback regarding your stay at Harris Sentul City Hotel Bogor. We apologize for any inconvenience you experienced, particularly regarding the condition of the furniture, such as the malfunctioning door, some broken amenities, and the bathroom requiring further attention. Your feedback on the quality of breakfast was also greatly appreciated and will be used as a basis for future rating evaluations. We have informed the relevant team of these issues for immediate investigation and improvement. To enhance the comfort of all our guests, we strive to provide the best possible service and facilities. We are pleased to hear that our hotel's location near the expressway and shopping malls continues to benefit you. Thank you for your trust, and we hope to welcome you back again with an even better experience next time. Sincerely, Harris, Nungki Dyah Kusumawardani, General Manager