Dear Valued Guest, Thank you for taking the time to write a review and share your experience during your stay at Serela Waring Inn Bandung. We apologize for any inconvenience you experienced during your stay, especially regarding the air conditioning not being sufficiently cool, the stuffy room, the unclean linens and mattress, and the presence of cockroaches. We understand that cleanliness and comfort of the room are very important, especially for guests with allergies or sensitive skin. We also apologize that the response from the reception staff when you raised your complaints caused you discomfort. This is a genuine concern of ours, and we will investigate with the relevant team to continuously improve the quality of service for all guests. We will forward your suggestions regarding room cleanliness, mattress and linen care, and pest control to the relevant team for evaluation and improvement. We will endeavor to improve room inspection and maintenance to prevent such incidents from happening again. We greatly appreciate your feedback, which will help us evaluate and improve the quality of service and facilities at Serela Waring Inn Bandung. Thank you for choosing our hotel for your vacation in Bandung. We hope to provide you with an even more comfortable and memorable experience on your next visit. Sincerely, The Management Team, Serela Waring Inn Bandung 08*******424
