Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience on your visit yesterday, it is from feedback like this that we learn and use to improve. We work hard to provide an exceptional guest experience, and in this case, it was clear we fell short. If you give us the opportunity to earn your trust again, I assure you that we will do our best to provide you with the same excellent hotel experience that many of our guests have grown to love. Sincerely, Hotel Citradream Cirebon