Verified Traveler

Transit

9.1

/10

Reviewed 5 day(s) ago

Parking for R2 is not very clean and tidy.

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Verified Traveler

6.9

/10

Reviewed 6 day(s) ago

Let's make it better, especially the smell in the bathroom, the mattress should have been replaced, and the towels too.

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R***i

5.9

/10

Reviewed 6 day(s) ago

Please, to the staff, just because we bought through a promo on the app, don't give us room 104 that is so broken. It already smells inside, the shower in the bathroom is broken. This is really fatal, you know. How does it feel after a long journey, your body is tired and wants to take a shower, the shower is broken. Did they not pay attention and not check everything or just look at the sheets and others? Please, even though I'm not asking for a refund or anything, at least a response from your staff, don't be so silent as if there is no response!!!!

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sherly

Business

10.0

/10

Reviewed 6 day(s) ago

The hotel is clean, comfortable, the staff is friendly.

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1 people find it helpful

Accommodation's Reply

18 Jun 2026

Dear Valued Guests, This is a humble farewell message from Horison Sakita Balikpapan Hotel. We thank you for choosing our hotel as your accommodation. We are delighted that you were satisfied and comfortable during your stay. We hope to maintain and further improve our services and that you will continue to choose our hotel for your relaxing holidays or visits to Balikpapan. We look forward to seeing you again soon. Thank you. Sincerely, Ahmad Cholekan (General Manager)

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muhammad s.

8.8

/10

Reviewed 1 week(s) ago

Fun and very worth it

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1 people find it helpful

Accommodation's Reply

18 Jun 2026

Dear Valued Guests, This is a humble farewell message from Horison Sakita Balikpapan Hotel. We express our gratitude for your choice of our hotel as your accommodation. We are delighted that you enjoyed your stay and were comfortable. We hope to maintain and further improve our services and that you will continue to choose our hotel for your relaxing holidays or visits to Balikpapan. We look forward to seeing you again soon. Thank you. Sincerely, Ahmad Cholekan (General Manager)

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Nur a. H.

5.7

/10

Reviewed 1 week(s) ago

The room smelled musty, even though I chose the non-smoking option, but when I got there I was given the smoking area. The sheets smelled really bad, with a lingering cigarette odor. Perhaps the previous guest smoked and the housekeeping staff didn't change the sheets. The smell of cigarettes stuck to the pillows, blankets, and mattresses. Please really fix everything. Don't just say sorry and say all the rooms are under renovation, do something real, not just talk.

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Nur a. H.

5.0

/10

Reviewed 1 week(s) ago

The hotel is hot, stuffy, and smelly. The bathtub is rusty and the water is yellow. The food is all salty and mediocre, and the bread is hard. I saw a review from 3 months ago that it was under renovation, but it seems like there haven't been any improvements at all. Please double-check whether all the rooms have been renovated or not. Don't just apologize and then comment that everything is under renovation.

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I***l

9.0

/10

Reviewed 1 week(s) ago

The room was okay, with complete amenities. I was a bit surprised when I first arrived; there were stains on the sheets, and the staff quickly changed the linens. The toilet bowl was a bit yellow, and the shower glass was blurry. Perhaps a deep clean bathroom program could be implemented for the RA. Overall, the room was quite okay and very spacious, not bad. The chicken porridge for breakfast was a bit salty. The breakfast menu was decent.

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M***a

Staycation

9.4

/10

Reviewed 2 week(s) ago

I always stay at this hotel; it's cool and quiet, and it's also easy to get everywhere.

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Accommodation's Reply

12 Jun 2026

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R***y

9.7

/10

Reviewed 2 week(s) ago

The receptionist was very friendly and the room area was very clean.

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Accommodation's Reply

12 Jun 2026

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D***i

9.1

/10

Reviewed 2 week(s) ago

Overall, it was okay, but the room smelled a bit off. Upon entering, it smelled damp. Perhaps a suggestion would be to spray the room with air freshener after it's cleaned before guests check in. The lobby and public areas shouldn't be the only place to smell nice.

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1 people find it helpful

Accommodation's Reply

12 Jun 2026

Dear Valued Guest, On behalf of Horison Sakita Balikpapan Hotel, we respectfully inform you that we appreciate your choice of our hotel as your accommodation. We sincerely apologize for any inconvenience you experienced during your stay due to the unfortunate incident. We thank you for taking the time to write a review and provide feedback, which we will use to further improve our services. We hope to welcome you again soon and that on our next visit, we will be able to provide even better service than before. Ahmad Cholekan (General Manager)

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D***i

Staycation

10.0

/10

Reviewed 2 week(s) ago

Hotel staff is friendly, 24 hour check-in available.

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Accommodation's Reply

12 Jun 2026

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ORANGE C. F.

10.0

/10

Reviewed 3 week(s) ago

Very satisfying, so no loss.

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Accommodation's Reply

12 Jun 2026

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L***a

5.3

/10

Reviewed 3 week(s) ago

I was stuck in an elevator and it took a long time to press the bell. I didn't have my card with me, but once we're inside, we should be able to press the door open. This didn't work. First and last time here.

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Accommodation's Reply

12 Jun 2026

Dear Valued Guest, Horizon Sagitta Hotel, located in Papanang, Bali, would like to express our sincere gratitude for choosing to stay with us. We deeply apologize for any inconvenience you may have experienced and appreciate your valuable feedback. We are currently undertaking ongoing improvements and upgrades to our facilities to ensure the utmost comfort and convenience of all our guests. If you wish to continue to stay with us, we will do our best to assist you. We look forward to welcoming you back again. Thank you. General Manager, Ahmad Chorekan

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Andi J.

Staycation

8.5

/10

Reviewed 3 week(s) ago

The staff was nice, but my order seemed to have ended even though I had just checked in.

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2 people find it helpful

Accommodation's Reply

12 Jun 2026

Dear Valued Guest, This is a message from Horison Sakita Balikpapan Hotel expressing our gratitude for your choice of our hotel as your accommodation. We are delighted that you enjoyed your stay and were comfortable. We hope to maintain and further improve our services and that you will continue to choose our hotel for your next vacation or visit to Balikpapan. We look forward to seeing you again soon. Thank you. Sincerely, Ahmad Cholekan (General Manager)

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S***i

Transit

10.0

/10

Reviewed 3 week(s) ago

The check-in process is easy and fast.

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Accommodation's Reply

26 May 2026

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Paramitha H.

9.6

/10

Reviewed 3 week(s) ago

Please check the bathtub before guests check in. Please check the scent of the towels before giving them to guests.

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1 people find it helpful

Accommodation's Reply

26 May 2026

Dear Valued Guest, It is with pleasure that we, Horison Sakita Balikpapan Hotel, extend our gratitude for your choice of our hotel as your accommodation. On behalf of the management of Horison Sakita Balikpapan Hotel, we apologize for any inconvenience you experienced during your stay regarding the unfortunate incident. We appreciate you taking the time to write a review and provide feedback, which we will use to further improve our services. We hope to welcome you again soon and that on our next visit, we will be able to provide even better service than before. Ahmad Cholekan (General Manager)

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T***o

8.8

/10

Reviewed 4 week(s) ago

Overall good, in the middle of the city, spacious rooms and there is a swimming pool too.

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Accommodation's Reply

26 May 2026

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R***T

Leisure

8.5

/10

Reviewed 4 week(s) ago

Cheap price, pretty good service.

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1 people find it helpful

Accommodation's Reply

26 May 2026

Dear Valued Guests, This is a humble farewell from Horison Sakita Balikpapan Hotel. We thank you for choosing our hotel as your accommodation. We are delighted that you were satisfied and comfortable during your stay. We hope to maintain and further improve our services and that you will continue to choose our hotel for your relaxing holidays or visits to Balikpapan. We look forward to seeing you again soon. Thank you. Sincerely, Ahmad Cholekan (General Manager)

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a***a

Business

6.8

/10

Reviewed 4 week(s) ago

Staff response to complaints about in-room facilities was very slow. I stayed without hot water for 2 days of the 3 days I booked. The air conditioning in the room also didn't work properly. I suggest the receptionist's friendliness needs to be improved in responding to complaints and be more responsive.

1 people find it helpful

Accommodation's Reply

26 May 2026

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Horison Sagita Balikpapan

Overall Ratings & Reviews Horison Sagita Balikpapan

8.0

8.1

8.0

8.3

8.1

Traveller Reviews Horison Sagita Balikpapan