Overall Ratings & Reviews Crown Prince Hotel Surabaya managed by Midtown Indonesia Hotels

It's nice because it's close to the city center and shopping.

It was a great stay at this hotel

Overall very comfortable ❤️ clean, city view, easy access to the city.

It was a pleasant stay. It was comfortable, clean, the food was delicious, the staff was friendly and helpful, the kids enjoyed it, and it was conveniently located close to the city center. I hope to stay here again if I come back to Surabaya. Thank you.

Booked 2 connecting non-smoking rooms but got smoking rooms, so it smells musty & the AC is not cold and cannot be set. Parking is narrow but there is a free valley. Not suitable for staycation, ok for transit.

Friendly staff, clean place and close to the center of Surabaya, suitable for vacation or business stopover.

Very impressive because the hotel is comfortable, clean and hopefully I can go back there.

The hotel staff is super duper champion, the service, the friendliness too

Strategic location not far from shopping center, friendly and helpful staff, nice and clean rooms.

I stayed in the comfy room on the hight floor. Large room and clean. Got good city view from my room. They don't served mineral water in the room but they provide water jug and gallon of water in the alley in each floor. So, we can easily refill mineral water anytime. Toiletries complete, but when I called the housekeeping to ask for the towels, it took quite long to wait. Need some improvement. Pool is clean and have good view from there. The foods are also good. The staff were friendly and helpfull. Overall, we have good staycation in this hotel.

Thank you for the great recommendation for a staycation with family, the staff is very friendly. requests are fulfilled perfectly. the city light is nice, the room is comfortable.

Very good service... Clean and comfortable

The best place to stay, can give the comfort as home

A 2-night staycation at Crown Prince Hotel Surabaya was quite satisfying. I booked a Cozy King room with a request for a high floor and an open view of Tunjungan—and everything was well fulfilled. In my opinion, this is one of the best city views in Surabaya, especially at night. The city lights are really beautiful and can be enjoyed from the room window, the vibes are there! The room's AC is cold and comfortable, the room is clean and tidy. The bathroom is also clean, the water flows smoothly and is not clogged. I like the shower area—there is an additional curtain and the floor is made lower, so it's not muddy after taking a shower. It's just that the lighting in the bathroom is a bit dim, hopefully in the future it can be added to make it brighter. I also tried the tiramisu. It looks beautiful and is given a small note as requested—that's a detail that I appreciate. But maybe the soaking process is not long enough, so the biscuits are still quite hard when eaten. The breakfast menu has quite a lot of variations and the taste is quite good. My personal score is 4/5 for breakfast. Room service is also fast and neat. One thing that was a bit annoying, the elevator from the lobby to the basement was not working at that time, so we had to go down the stairs while carrying our stuff. Oh yeah, this is info that maybe not many people know—in this hotel we can watch Netflix from the room TV even though we don't have a personal account. Just pay IDR 30,000 to the receptionist, then they will help set it up so that we can watch Netflix freely directly from the room. This is a pleasant plus for me! Overall, with an economical price, this hotel provides a comfortable staycation experience, a cool city view, and quite complete facilities. If you are looking for a place to enjoy the city lights of Surabaya on a budget, Crown Prince Hotel is definitely worth choosing. 🌃✨

The hotel staff is very friendly, the room is nice, what I like most is the food is varied, lots of choices and delicious, I will come here again next time.

I swear it's really good 😭😭 but unfortunately I got the 8th floor because my husband asked for someone who can smoke, but it's okay, it's still worth it🫶🏻🫶🏻🫶🏻

first time staying here was fun and the service was very good and friendly. keep it up

The place is really cool, nice, cool, amazing view.

clean room, cold AC soft mattress, very comfortable and soft pillows bolsters need to be replaced because they are flat and a bit dirty

Friendly hotel staff, delicious food, comfortable environment.