Best Hotel Surabaya

Explore Best Hotel Surabaya
8.3
Very Good
From 6,268 reviews
Provided by travellers on
Cleanliness

8.2

Room Comfort

8.2

Meal

8.0

Location

8.5

Service and Facilites

8.3

People often mention about Best Hotel Surabaya
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Bedroom (72)
Distance to City Center (71)
Ambiance (70)
Staff Friendliness (65)
Bathroom (64)
Room Space (54)
Accessibility (52)
Hotel Area (51)
Wifi (46)
Soundproof (44)
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Traveller Reviews Best Hotel Surabaya

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Customer reviews
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Sunu
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8.5
/10
Reviewed 2 day(s) ago
The hotel doesn't have tea and coffee. The toilet smells. It's noisy.
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R***a
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8.4
/10
Reviewed 1 week(s) ago
The room is spacious, but not soundproof so it is a bit disturbed by the passing of other residents, overall it is okay for a short break, the atmosphere of the hotel room is a bit creepy
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H***n
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Leisure
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8.5
/10
Reviewed 2 week(s) ago
Very impressive, especially check-in time. The staff are friendly and the rooms are always clean.
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E***n
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8.5
/10
Reviewed 3 week(s) ago
Friendly staff, fairly clean place.
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J***o
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10.0
/10
Reviewed 4 week(s) ago
The place is clean, comfortable, the rooms are very spacious, and most importantly the staff service is very friendly.
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1 people find it helpful
Y***a
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Transit
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9.4
/10
Reviewed 5 week(s) ago
The room was clean and comfortable, with a soft mattress. The bathroom was clean and aesthetically pleasing, very pleasant.
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1 people find it helpful
N***a
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Leisure
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6.0
/10
Reviewed 6 week(s) ago
The blankets were dirty, the Wi-Fi was down. It was hard to watch anything, and even if you wanted to watch TV, you had to report to the front desk first.
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Verified Traveler
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Business
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10.0
/10
Reviewed 7 week(s) ago
Security guards and receptionists are quick to provide service
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1 people find it helpful
H***a
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 8 week(s) ago
Everything is fine, recommended. However, a security guard should assist cars entering and exiting the road, as the heavy traffic near the red light can be a bit difficult. Thank you.
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2 people find it helpful
Agus e.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 8 week(s) ago
The hotel is cheap but comfortable, and the room is bright, even though it's windowless, so it doesn't feel gloomy.
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G***a
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6.0
/10
Reviewed 9 week(s) ago
There were many shortcomings in this hotel. The room still had candy wrappers left over when we first checked in. Then, in the morning, the water suddenly went out from 8 a.m. until check-out. There was a long line at check-out because there was only one receptionist and they were very busy. It was truly disappointing; the service quality could be improved.
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2 people find it helpful
H***l
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7.3
/10
Reviewed 10 week(s) ago
The room was really dirty as if it had never been cleaned.
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1 people find it helpful
A***s
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Staycation
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10.0
/10
Reviewed 11 week(s) ago
My first time staying here, the service was very friendly, especially the super-friendly housekeeping staff. Access to the city is also very easy.
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1 people find it helpful
M***n
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Transit
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10.0
/10
Reviewed 11 week(s) ago
The staff is friendly and the air conditioning is so cold that I am sure staying here is highly recommended.
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2 people find it helpful
o***a
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Transit
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8.2
/10
Reviewed 12 week(s) ago
Just enough for transit... not a proper place for fam.
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4 people find it helpful
bosimam f.
icon-origin-TRAVELOKA
9.6
/10
Reviewed 12 week(s) ago
The hotel staff was very friendly. The service was excellent. The hotel itself is excellent; despite its low price, it's not cheap.
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2 people find it helpful
f***o
icon-origin-TRAVELOKA
9.7
/10
Reviewed 13 week(s) ago
The service is good and the room is very comfortable like my 2nd home.
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3 people find it helpful
Irmayani R.
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8.8
/10
Reviewed 13 week(s) ago
Very comfortable. Equipped with an elevator, making it easy to carry children.
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2 people find it helpful
D***a
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8.5
/10
Reviewed 14 week(s) ago
Comfortable and clean place, pocket-friendly prices.
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3 people find it helpful
Heny T.
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Leisure
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8.5
/10
Reviewed 15 week(s) ago
The hotel staff was very friendly and helpful at check-in.
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