Dear Mr./Mrs. Aulya Imaniar. Thank you for your feedback. We apologize for the inconvenience you experienced during your stay at our hotel. We greatly appreciate any feedback from guests, as it helps us to continue to improve the quality of our services and facilities. We will immediately follow up on the security of the doors, the condition of the AC, lighting, and the cleanliness of the rooms and breakfast area in order to provide a more comfortable stay experience for our guests in the future. Once again, we apologize for the inconvenience. We look forward to welcoming you back with a better stay experience. Best regards, Management of The Lerina Hotel Nusa Dua