The hotel environment and staff are very good and comfortable, only the room is a bit dirty because it is dusty and makes it uncomfortable on the feet, so more attention should be paid to cleanliness before guests check in.

The room was clean and fragrant, with clean sheets and a soft mattress. There was only one receptionist, so it was a shame they were so overwhelmed with serving so many guests. One staff member even gave the wrong equipment to the room, so overwhelmed. Parking is in B2, and maneuvering requires precision. I scratched my car's bumper because it was too narrow to turn in, but that was easy to repaint. Overall, I had a pleasant experience staying at the Arch Hotel Bogor.

Comfortable atmosphere, easy to reach because it's on the roadside. The rooms are quite large, overall good. My suggestion for the hotel is that the floors in the rooms might need to be repaired as they're scratched, and the swimming pool could be expanded. Thank you.

Friendly staff and fast check-in.

The staff is friendly and prompt, the rooms are spacious and clean, the location is strategic, and there are many culinary options nearby. Parking is a bit tricky, though.

Very clean, nice, comfortable, the best, the best.

Great place to stay, especially with family.

Will definitely come back to this hotel 😍

The staff was quick to respond. I asked to have the TV remote fixed and to borrow a prayer robe, and they came right away. They even helped me get on the elevator, as I was carrying my child. So far, I'm impressed with the friendly staff. 🫰

The hotel staff is very friendly, first time staying at this hotel and it is impressive in terms of the facilities and the hotel area is easily accessible.

The hotel staff was friendly but took a long time to respond when there was a problem. The room I stayed in was a non-smoking area, but the hallway smelled of cigarette smoke. Because it was high season, the sheets and pillows were in contrasting colors, but it was okay. The room included a refrigerator and the AC was very cold. The swimming pool was narrow, there were no guides, and the shower area was poorly maintained. The kids' corner was also poorly maintained, even though the place was spacious, it was a shame. But the food was delicious! There wasn't much variety, but it tasted good. Hopefully, there will be improvements in the future!

The hotel staff was friendly, but when I complained, it took a long time to arrive. There was a sign in the hallway that said "no smoking," but the smell of cigarette smoke permeated the room. The swimming pool was small and cramped, and there was no attendant. The shower area was also neglected. The kids' corner was also very neglected, even though it was spacious, which was a shame. The condition of the room was also... not very well maintained. My room was at the end of the hallway and the colors of the sheets, pillows, and mattress were very different, it seemed like they were out of stock of good sheets, maybe because it was high season. But despite all the minuses, I really liked the breakfast. There wasn't much variety but it was delicious, thank you to your chef! Please improve it!

Booked two adjoining rooms, and thank God, they were safe, comfortable, and enjoyable. The food was delicious and varied. The swimming pool was clean and spacious enough for both children and adults. The parking lot is a bit small, but don't worry, there's a security guard who can help you park your vehicle. The service is friendly and very helpful. Thank you.

The hotel staff is friendly, and check-in is easy and helpful. The location is easy to access, and the hotel is comfortable. I've stayed here several times.

Our first and last stay at the Arch Hotel. We were charged 300,000 Rupiah for a broken faucet. We were just about to use it but couldn't. But rather than worry, we paid. There was no evidence that the faucet was broken before we checked in. We've worked in the hospitality industry for decades and even own a guesthouse. We've never extorted a guest like that. Perhaps because the Arch Hotel is quiet, they'll resort to any means to get a few shillings. We're writing this for other potential guests, so they don't experience what happened to us.

It's really great, the staff are super friendly 🫶🏻

Very good, the breakfast is also delicious. The AC is cold, the place is clean.

I wonder why security didn't take the initiative to help me unload my suitcase from the car, it happened when I was checking in and checking out.

The hotel room is spacious, the food is delicious… Recommended

Very comfortable, clean, and located in the city center, close to everywhere, and close to culinary delights too. Highly recommended for those who are going to Padjajaran Bogor