8.3
Very Good
From 2,549 reviews
Provided by travellers on
Cleanliness

8.4

Room Comfort

8.3

Meal

7.8

Location

8.3

Service and Facilites

8.3

People often mention about eL Hotel Malang
All
Staff Friendliness (15)
Bedroom (15)
Ambiance (13)
Bathroom (13)
Accessibility (12)
Wifi (11)
Hotel Area (11)
Surroundings (10)
Check-in/out Time (10)
Taste (10)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveller Reviews eL Hotel Malang

Number of reviews per page
20
40
Customer reviews
Marina D.
icon-Business
Business
icon-origin-TRAVELOKA
8.8
/10
Reviewed 2 day(s) ago
The staff is friendly, the facilities for children are sufficient and the breakfast menu is simple but delicious, suitable for children.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
03 Jun 2025
Dear Mrs. Marina D. Warm greetings from el hotel Malang. Thank you for your time and positive review for el hotel Malang. We are very pleased to know that you are satisfied with the friendliness of our staff, adequate children's facilities, and a simple yet delicious breakfast menu, especially for children. Reviews like this motivate us to continue to improve our services and comfort for all guests, including families. We look forward to your family's return visit in the future. Best regards, Tovid Agus Ivandi. Hotel Manager
Translated by Google Icon
See original
Fatati z.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 week(s) ago
the room is quite spacious, with a nice view from the window. the bathroom is clean
Translated by Google Icon
See original
+3
Find this review helpful?
Accommodation's Reply
15 May 2025
Dear Mrs. Fatati Z, Warm greetings from el hotel Malang. Thank you very much for the positive review that you have given to el hotel Malang. We are very pleased to know that you feel comfortable with the spacious room, beautiful view from the window, and the cleanliness of the bathroom which is our concern. We also really appreciate you for sharing beautiful photos during your stay. These photos are an additional motivation for us to continue to provide the best service for every guest. We hope to welcome you back to el hotel Malang in the near future. Warm regards,. Tovid Agus Ivandi. Hotel Manager.
Translated by Google Icon
See original
R***h
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
I didn't expect the price to be cheap but it's very clean, not damp, even though it's in a cold area. The staff are all friendly. The breakfast is not very varied but it's quite good.
Translated by Google Icon
See original
2 people find it helpful
Accommodation's Reply
20 May 2025
Dear. Sir/Madam, Thank you for your positive review. We are very pleased to know that you felt comfortable during your stay with us, especially regarding the cleanliness of the room, the atmosphere that is not humid even though it is in a cold area, and the friendly service from our team. We also noted your input regarding the variety of breakfast menus. This suggestion means a lot to us as material for evaluation and improvement of services in the future. We hope to welcome you back on your next visit. Hopefully your next stay experience can be even more enjoyable. Warm regards,. Tovid Agus Ivandi. Hotel Manager
Translated by Google Icon
See original
Profile Picture
Rini F.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
It's good, the swimming pool is large, the room is clean, the check in and check out process is fast. The AC is cool and the bathroom is also clean. The room is quite comfortable and cold. The location is also close to places to eat
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
15 May 2025
Dear Mrs. Rini F. Warm greetings from el hotel Malang, Thank you very much for your positive review of el hotel Malang. We are very pleased to know that you are satisfied with our facilities and services, from the spacious swimming pool, the comfort and cleanliness of the rooms, the fast check-in and check-out process, to the coolness of the AC and the cleanliness of the bathroom. We also really appreciate you for sharing photos during your stay - it really means a lot to us. The strategic location of the hotel and its proximity to various places to eat are indeed one of our advantages, and we are glad that you felt helped by that. We hope to welcome you back on another occasion to provide an even more memorable experience. Best regards,. Tovid Agus Ivandi. Hotel Manager
Translated by Google Icon
See original
B***e
icon-origin-TRAVELOKA
8.5
/10
Reviewed 8 week(s) ago
Not bad for a short vacation.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
11 Apr 2025
Dear Sir/Madam, Warm greetings from el hotel Malang. Thank you for your time to give a positive review for el hotel Malang. We hope that you feel comfortable with our services and facilities and can meet again with you and your family at el hotel Malang. Thank you for your visit. Warm regards. Tovid Agus Ivandi. Hotel Manager
Translated by Google Icon
See original
M***d
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 8 week(s) ago
The food is quite complete, if it runs out, it is refilled without any calculation, the restaurant is near the pool and there are clowns entertaining the children, everyone becomes even happier.
Translated by Google Icon
See original
4 people find it helpful
Accommodation's Reply
11 Apr 2025
Dear Sir/Madam, Warm greetings from el hotel Malang. Thank you for your time to give a positive review for el hotel Malang. We hope that you feel comfortable with our services and facilities and can meet again with you and your family at el hotel Malang. Thank you for your visit. Warm regards. Tovid Agus Ivandi. Hotel Manager
Translated by Google Icon
See original
M***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 10 week(s) ago
Need to add green trees around the outside of the window... So it's fresh...
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
02 Apr 2025
Dear Sir/Madam. Warmest greetings from el hotel Malang. Thank you for your time to give a review for el hotel Malang, your suggestions and input are clearly very much our concern and we guarantee that we will do everything to improve these things for a pleasant stay experience. We look forward to your next arrival at el hotel Malang. Warmest regards. Tovid Agus Ivandi. Hotel Manager.
Translated by Google Icon
See original
r***l
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
This is the 3rd time I have stayed here, the hotel is quiet, comfortable and easy to access because it is on the main road of Batu Malang.
Translated by Google Icon
See original
3 people find it helpful
Accommodation's Reply
05 Mar 2025
Dear Sir/Madam, Warm greetings from el hotel Malang. Thank you for your time to give a positive review for el hotel Malang. We hope you feel comfortable with our services and facilities and can meet again with you and your family at el hotel Malang. Thank you for your visit. Warm regards. Tovid Agus Ivandi. Hotel Manager.
Translated by Google Icon
See original
G***t
icon-origin-TRAVELOKA
8.5
/10
Reviewed 21 week(s) ago
A 3 star hotel with service that I think is very good, clean and recommended to support our traveling hobby😉
Translated by Google Icon
See original
5 people find it helpful
Accommodation's Reply
13 Jan 2025
Dear Sir/Madam, Warm greetings from el hotel Malang. Thank you for your time to give a positive review for el hotel Malang. We hope you feel comfortable with our services and facilities and can meet again with you and your family at el hotel Malang. Thank you for your visit. Warm regards. Tovid Agus Ivandi. Hotel Manager.
Translated by Google Icon
See original
D***s
icon-origin-TRAVELOKA
8.1
/10
Reviewed 21 week(s) ago
In the future, it can be further improved, especially the room keys can be upgraded.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
10 Jan 2025
Dear Sir/Madam. Warmest greetings from el hotel Malang. Thank you for your time to give a review for el hotel Malang, your suggestions and input regarding our room facilities are clearly very much our concern and we guarantee that we will do everything we can to improve these things for a pleasant stay experience. We hope that you and your family can enjoy the facilities at el hotel Malang with better service and facilities and we look forward to your next arrival at el hotel Malang. Warmest regards. Tovid Agus Ivandi. Hotel Manager.
Translated by Google Icon
See original
Y***a
icon-Transit
Transit
icon-origin-TRAVELOKA
8.5
/10
Reviewed 22 week(s) ago
The hotel's location is strategic and easier to get to Batu City, the environment is close to housing with hill views and a quiet atmosphere for resting.
Translated by Google Icon
See original
2 people find it helpful
Accommodation's Reply
07 Jan 2025
Dear Sir/Madam, Warm greetings from el hotel Malang. Thank you for your time to give a positive review for el hotel Malang. We hope you feel comfortable with our services and facilities and can meet again with you and your family at el hotel Malang. Thank you for your visit. Warm regards. Tovid Agus Ivandi. Hotel Manager.
Translated by Google Icon
See original
Profile Picture
Maulani
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.3
/10
Reviewed 25 week(s) ago
Check in this time was not pleasant, the room given was at the back corner with a forest view, it was a bit scary at night, not to mention wanting to ask to move rooms, the housekeeping staff said the rooms were full and couldn't be moved (sad)☹️. Even though my child likes to stay at El Hotel. The AC is also not cold enough. But the FO staff are friendly, the restaurant staff are also friendly, the hotel is very clean.
Read More
Translated by Google Icon
See original
4 people find it helpful
Accommodation's Reply
17 Dec 2024
Dear Mrs. Maulani, Warm greetings from el hotel Malang. Thank you for your time to give a review for el hotel Malang, Previously we apologize for the inconvenience related to our room, we hope that in your next arrival we can accommodate a room according to your expectations. We hope that you and your family can enjoy the facilities at el hotel Malang with better service and facilities, once again we apologize and we look forward to your next arrival at el hotel Malang. Warm regards. Tovid Agus Ivandi. Hotel Manager.
Translated by Google Icon
See original
Cut N. N. I.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 25 week(s) ago
All the staff are very friendly, starting from check in, security, room service, restaurant staff, all are very friendly.
Translated by Google Icon
See original
5 people find it helpful
Accommodation's Reply
09 Dec 2024
Dear Mrs. Cut Nyak Nurmala Istini, Warm greetings from el hotel Malang. Thank you for your time to give a positive review for el hotel Malang. We hope you feel comfortable with our services and facilities and can meet again with you and your family at el hotel Malang. Thank you for your visit. Warm regards. Tovid Agus Ivandi. Hotel Manager.
Translated by Google Icon
See original
bermawi a.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 31 week(s) ago
The hotel staff is friendly and nice, the hospitality is okay, pleasant, the food is okay, the facilities are okay.
Translated by Google Icon
See original
2 people find it helpful
Accommodation's Reply
28 Oct 2024
Dear Mr. Bermawi A, Warm greetings from el hotel Malang. Thank you for your time to give a positive review for el hotel Malang. We hope you feel comfortable with our services and facilities and can meet again with Mr. Bermawi and family at el hotel Malang. Thank you for your visit. Warm regards. Tovid Agus Ivandi. Hotel Manager.
Translated by Google Icon
See original
Profile Picture
yudi h.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 34 week(s) ago
The hotel is very nice, comfortable and the food is delicious, there are lots of menus.
Translated by Google Icon
See original
3 people find it helpful
Accommodation's Reply
11 Oct 2024
Dear Mr. Yudi, Warm greetings from el hotel Malang. Thank you for your time to give a positive review for el hotel Malang. We hope you feel comfortable with our services and facilities and can meet again with Mr. Yudi and family at el hotel Malang. Thank you for your visit. Warm regards. Tovid Agus Ivandi. Hotel Manager.
Translated by Google Icon
See original
Billy L.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.2
/10
Reviewed 36 week(s) ago
The rude behavior of the security provides information by shouting from the security post. When having breakfast at the clubhouse there was an unpleasant incident because our food contained plastic pieces, fortunately they were not eaten. The toast grill was dirty, because the burnt bread crumbs 0.10mg in the form of charcoal that enters the body will cause cancer cells. Bad experience staying at a hotel with stars
Read More
Translated by Google Icon
See original
5 people find it helpful
Accommodation's Reply
26 Sep 2024
Dear Mr. Billy L. Warmest Greetings from el hotel Malang. Thank you for your time to give a review for el hotel Malang, First of all we apologize for the inconvenience related to our service and food during your stay at our hotel, this is clearly a big concern for us and we guarantee that we will do everything we can to improve these things for a pleasant stay experience. We hope that Mr. Billy and his family can enjoy the facilities at el hotel Malang with better service and food quality, once again we apologize and we look forward to your next visit to el hotel Malang. Warm Regards. Tovid Agus Ivandi. Hotel Manager.
Translated by Google Icon
See original
Ahmad F. A.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 38 week(s) ago
The interior of the room should have been upgraded. Adding a refrigerator will greatly help customers.
1 people find it helpful
Accommodation's Reply
09 Sep 2024
Dear Mr Ahmad F. A. Warmest Greetings from eL Hotel Malang. Thank you for taking the time to provide a review for eL Hotel Malang. We apologize in advance for any inconvenience related to our room facilities, this is clearly of great concern to us to improve these things for a pleasant stay. We hope that you can enjoy the facilities at eL Hotel Malang with even better service and facilities. Once again we apologize and we look forward to your next arrival at eL Hotel Malang. Warm regards. Tovid Agus Ivandi. Hotel Manager.
a***s
icon-origin-TRAVELOKA
6.9
/10
Reviewed 45 week(s) ago
Choose a room with no view, it really doesn't have a view, open the window directly to the wall. To flash the toilet is broken.
Translated by Google Icon
See original
4 people find it helpful
Accommodation's Reply
24 Jul 2024
Dear Sir/Madam, Warm Greetings from El Hotel Malang. Thank you for taking the time to provide a review for El Hotel Malang. We apologize in advance for any inconvenience related to our room facilities. Your suggestions and input are clearly of great concern to us to improve these things for a pleasant stay. We hope that you and your family can enjoy the facilities at El Hotel Malang with even better service and facilities. Once again, we apologize and we look forward to your next arrival at El Hotel Malang. Warm regards. Tovid Agus Ivandi. Hotel Manager.
Translated by Google Icon
See original
Mohammad I. H.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 46 week(s) ago
Overall okay. The service is also good. Only single beds are not yet available.
Translated by Google Icon
See original
3 people find it helpful
Accommodation's Reply
19 Jul 2024
Dear Mr Mohammad I. H, Warm Greetings from El Hotel Malang. Thank you for taking the time to provide a review for El Hotel Malang. First of all, we apologize because at this time double beds for standard rooms are not yet available at our property, but this is clearly a matter of concern for us to improve these things for a pleasant stay. We hope that you and your family can enjoy the facilities at El Hotel Malang with even better service and facilities. We look forward to your next arrival at El Hotel Malang. Warm regards. Tovid Agus Ivandi. Hotel Manager.
Translated by Google Icon
See original
N***a
icon-origin-TRAVELOKA
6.7
/10
Reviewed 48 week(s) ago
The rooms are not clean, the breakfast is not varied and the taste is lacking, there are not even omelettes, children aged 5 years and over pay 45,000/person for minimal food. Friendly officers. Near Alfamart/Indomart and lots of culinary delights around.
Translated by Google Icon
See original
4 people find it helpful
Accommodation's Reply
06 Jul 2024
Dear Sir/Madam, Warm Greetings from El Hotel Malang. Thank you for taking the time to provide a review for El Hotel Malang. We apologize in advance for any inconvenience related to our breakfast service. Your suggestions and input are clearly of great concern to us to improve these things for a pleasant stay. We hope that you and your family can enjoy the facilities at El Hotel Malang with even better service and facilities. Once again we apologize and we look forward to your next arrival at El Hotel Malang. Warm regards. Tovid Agus Ivandi. Hotel Manager.
Translated by Google Icon
See original
Number of reviews per page
20
40