Dear Valued Guest, Warm greetings from Wiltop Jambi Hotel. Thank you for your review and rating. We are pleased to hear that the service, the friendliness of our staff, and the cleanliness of your room provided a comfortable experience during your stay. We apologize for any inconvenience related to the air conditioning, the lack of bathroom soap, and the absence of an iron in the room. For ironing needs, the hotel offers laundry services available to guests throughout their stay. Your feedback will be taken into consideration to improve the quality of our facilities and services in the future. We hope to welcome you back again in the future. Sincerely, Jeffrey Prastia Lubis, General Manager