Sincerely, PlazaInn Kendari by Horison First of all, we apologize for the inconvenience caused during check-in and thank you for your advice and suggestions. M*D has made preparations to improve our service in the future. Regarding the issue of the bellboy not delivering the luggage during check-in, we will follow up with the relevant department and provide further training to prevent this kind of incident from happening again in the future. Also, the issue of dirty water in the swimming pool due to heavy rain, which made our staff unable to treat the water at that time. We invite you to give PlazaInn Kendari by Horison an opportunity to showcase our service quality that we will continue to improve in the future. We sincerely hope to welcome you back to PlazaInn Kendari by Horison with even better service and facilities. Best regards, Aldin Firdaus General Manager