8.4
Very Good
From 1,969 reviews
Provided by travellers on
Cleanliness

8.5

Room Comfort

8.4

Meal

8.3

Location

8.7

Service and Facilites

8.5

People often mention about Hotel Gajahmada
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Staff Friendliness (35)
Bathroom (34)
Room Space (33)
Bedroom (33)
Distance to City Center (31)
Hotel Area (30)
Ambiance (24)
Taste (24)
Check-in/out Time (22)
Variety (22)
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Traveller Reviews Hotel Gajahmada

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Customer reviews
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Agustina E.
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Leisure
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7.1
/10
Reviewed 5 week(s) ago
I asked for a non-smoking room, but instead I got a room that smelled of cigarette smoke and the aroma of durian, and my asthma flared up. I also smelled the durian from somewhere.
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F***A
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10.0
/10
Reviewed 5 week(s) ago
The staff was friendly, and the room was always cleaned and safe during our four days there. I'll definitely be a regular guest if I come back to Pontianak.
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Aprinando T.
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10.0
/10
Reviewed 6 week(s) ago
I've stayed here twice with my family, it was very enjoyable.
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A***s
icon-origin-TRAVELOKA
8.5
/10
Reviewed 8 week(s) ago
The hotel is great, my friend is very satisfied
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S***i
icon-origin-TRAVELOKA
9.1
/10
Reviewed 13 week(s) ago
Everything is ok. Close to supermarkets and restaurants.
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1 people find it helpful
W***n
icon-Business
Business
icon-origin-TRAVELOKA
9.0
/10
Reviewed 15 week(s) ago
The location is strategic because there are many culinary options around the hotel. However, when I checked in, I was only allowed to enter my room after 3 pm, as they said it was being cleaned.
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E***y
icon-origin-TRAVELOKA
7.6
/10
Reviewed 15 week(s) ago
The receptionist was very unfriendly. There were no rooms available for reservation by phone, but they were checked on the app. When I booked, I asked for twin beds but was given single beds. I confirmed in the morning that I wanted two rooms, but they were given different floors.
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1 people find it helpful
Verified Traveler
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9.1
/10
Reviewed 16 week(s) ago
Room is large enough, clean, and has a window so we can have fresh air. AC still cool. Bathroom is okay, water flows good. Staff friendly. Location near food stalls. Price so reasonable.
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Y***a
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Staycation
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10.0
/10
Reviewed 17 week(s) ago
The hotel staff was very friendly and pleasant. Very helpful during check-in. The hotel was clean. The rooms were spacious and clean. The bathroom was clean.
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lauren v.
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Business
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9.7
/10
Reviewed 18 week(s) ago
Good & clean service, AC couldn't cool, asked to change rooms, was chosen a room with good AC.
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Y***a
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Staycation
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10.0
/10
Reviewed 18 week(s) ago
The hotel staff was very friendly and check-in was quick. The hotel ambiance is comfortable and clean. The rooms are spacious, comfortable, and clean.
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W***n
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9.4
/10
Reviewed 19 week(s) ago
The hotel staff was very friendly during the check-in process.
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R***s
icon-origin-TRAVELOKA
7.2
/10
Reviewed 23 week(s) ago
It's quite good, but unfortunately I still feel a little wary about privacy, because I got a room next to the warehouse access.
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Accommodation's Reply
02 Sep 2025
Warm greetings, Thank you for your review and for sharing your experience 🙏. We are pleased to hear that your overall experience was quite good. We apologize for any inconvenience regarding privacy due to the location of the room next to the warehouse access. We will immediately evaluate this feedback to improve guest comfort in the future. We look forward to welcoming you back with an even better experience. ✨. Best regards, Hotel Management
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R***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 23 week(s) ago
The hotel is very strategic, there are many food stalls in front of the hotel, and there is a supermarket next to it. The rooms are clean, the service is good, and in short, it's okay. You can't go wrong choosing Hotel Gajahmada.👍
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Accommodation's Reply
02 Sep 2025
Warm greetings, Thank you very much for your positive review 😊. We are delighted to hear that our hotel's strategic location, clean rooms, and excellent service made your stay enjoyable. We are delighted to be your choice. See you again on your next visit ✨. Best regards, Hotel Management
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M***d
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Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 25 week(s) ago
The staff was very friendly. The room was quite large. The bathroom was clean.
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Accommodation's Reply
02 Sep 2025
Dear Guest, Thank you very much for your positive review. We are pleased to hear that you enjoyed the staff's service, the size of your room, and the cleanliness of the bathroom. We hope this experience will make you want to stay at Hotel Gajahmada again. Best regards, Hotel Management
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S***e
icon-Leisure
Leisure
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9.1
/10
Reviewed 29 week(s) ago
Good hotel with the great area for food culinary.
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S***i
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Staycation
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10.0
/10
Reviewed 30 week(s) ago
The hotel, room, and bathroom were all clean, the room was spacious, the staff was friendly, and the breakfast was good and delicious. I enjoyed my stay there and felt at home. The location is very strategic, and it's easy to find typical Ponti food/culinary.
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Accommodation's Reply
31 Jul 2025
Thank you so much for your positive review and support! 😊. We are delighted to hear that you enjoyed your stay at Hotel Gajahmada. We appreciate everything from the cleanliness of the room and bathroom, the spaciousness of the room, the friendliness of the staff, to the breakfast you enjoyed. We are also grateful for our hotel's strategic location, which made it easy for you to explore Pontianak's culinary delights. We look forward to welcoming you back on your next visit with even better service. Best regards, Hotel Management
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A***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 30 week(s) ago
Continue to improve the service, even though everything is already good, it would be better if it is improved so that it can improve the hotel's performance. In addition to the hotel's strategic location, the hotel has friendly hotel staff towards the elderly and children so that children feel at home in this hotel. Good luck for the future.......,......
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Accommodation's Reply
31 Jul 2025
Thank you for your appreciation and valuable feedback! 😊. We are pleased to know that the hotel's strategic location and the friendliness of our staff, especially towards the elderly and children, made your stay comfortable. Your feedback regarding service improvements will motivate us to continue improving ourselves and provide the best experience for every guest. Your prayers and support mean a lot to us. See you again at Hotel Gajahmada Pontianak! Best regards, Hotel Management
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Imanuel B.
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Leisure
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10.0
/10
Reviewed 31 week(s) ago
The hotel security staff are very friendly, everything is clean, the bathtub is also very attractive, the hot water is great... The breakfast is especially great... Then the room is clean and delicious.
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Accommodation's Reply
05 Jul 2025
Dear Mr. Imanuel B. Thank you very much for your warm review! 😊. We are very happy that you enjoyed your stay at Gajahmada Avara Boutique Hotel, from the cleanliness of the room, the comfort of the bathtub and hot water, to the delicious breakfast. We would also like to convey your appreciation to the security team and all staff for their friendly service. Your input is a great motivation for us to continue to improve the quality of our services. See you again on your next visit! Warm regards, Hotel Management.
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E***a
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 32 week(s) ago
in terms of location, the hotel is right in the middle of Pontianak city. around the hotel along Gajahmada street there are many culinary places. breakfast at the hotel restaurant is quite varied. the room size is spacious. the bathroom is ok with hot and cold water flowing smoothly. only the style of the room is not very contemporary. overall okay. always success for the Gajahmada hotel.
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Accommodation's Reply
05 Jul 2025
Thank you for your review and feedback! We are glad to know that you enjoyed our hotel’s strategic location in downtown Pontianak, the varied breakfast, and the comfort of the spacious room and good bathroom facilities. Regarding the feedback on the room design, we greatly appreciate it and will consider it in our future renovation plans. Success and health to you always, and we hope to welcome you back to Hotel Gajahmada. Warm regards, Hotel Management.
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Number of reviews per page
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