Dear Mr./Ms. O*e, Thank you for choosing Lux Tychi Hotel Malang as your accommodation. We apologize for the unpleasant experience you had during your stay at our hotel, which aims to provide a different experience for you. We assure you that we have received your feedback and will do everything we can to improve this so that you will have a pleasant stay on your next visit. Thank you for your visit, and we hope to welcome you again. Sincerely, Joseph Sihaloho, General Manager